--- title: "Naverisk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Naverisk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Naverisk is a good fit for you!" source_url: "https://www.softwareadvice.com/psa/naverisk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Professional Services Automation Software](https://www.softwareadvice.com/category/4135-professional-services-automation/) / [Naverisk](https://www.softwareadvice.com/psa/naverisk-profile/) / Naverisk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/psa/naverisk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/psa/naverisk-profile/alternatives/) # Naverisk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 97 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 78 reviews (80%) - 4 stars: 15 reviews (15%) - 3 stars: 4 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Automated alerts about device performance and storage helps us get on top of issues early. - Lightweight, easier to understand, great asset management and performance management, easy software update automation. - As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis. ### Most mentioned cons - A lot of problems, limited API, Slow response from support - Example: saved custom views for Devices and Service Desk have stopped working after Naverisk has been updated, requiring recreation of the custom views from scratch. - In every release it is something new that does not work. If something is fixed something new stops working. ## Naverisk customer reviews Showing reviews 1-25 of 97 (page 1). ### Naverisk 2022 - Overall rating: 5/5 - Reviewer: Craig T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent, support has always been responsive when required #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years #### Cons Slightly better roadmap availability and release schedule #### Reasons for choosing Naverisk Pricing, ease of use --- ### Remote Management and Automation made easy - Overall rating: 5/5 - Reviewer: Johnny S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered saves time, same money what could have been spent on third party applications, easy access #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros remote access, patch management, automated tasks, alerts #### Cons uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?) #### Reasons for switching to Naverisk because ConnecWise got crypto in february 2019 --- ### Limited product, horrible customer service - Overall rating: 3/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Easy to use and simple. Quick deployment. Responsive UI. #### Cons Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price. --- ### Great all-in-one product - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, was deployed in place of another product in less than a week and was in continuous use since #### Cons additional integrations with quickbooks desktop, for instance #### Reasons for switching to Naverisk Product was unusable and support was almost non-existent --- ### Good Product but needs work - Overall rating: 4/5 - Reviewer: Joseppee D. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good Product, worked well but sometimes missed alerts #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Has a lot of features and are customizable, work most of the time. #### Cons A bit slow on connecting, too long to implement new features and interface some time will not load properly. #### Reasons for choosing Naverisk Seemed to be a better product and more customizable. --- ### A Great RMM / PSA and Soon to Be Backup Solution - Overall rating: 5/5 - Reviewer: Justin C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could. #### Cons Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days. #### Reasons for choosing Naverisk Value, Maturity, Capacity and I never felt like I was just a cash cow. Naverisk fought for my business and they keep on earning it. #### Reasons for switching to Naverisk SyncroMSP looked really good at first look, but the more I used it, the more buggy the agents got. They kept having to be uninstalled and reinstalled, and there was never an alert it had to be done. It seemed to work really well right after an install and never when I needed it. The Agents were huge on install and everything of value was an add-on. Overall Naverisk just presented a better more mature product. --- ### Easy to implement and get started, a good group of tools, and documentation included. Good AiO. - Overall rating: 5/5 - Reviewer: Jon B. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers. #### Cons all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited. --- ### Naverisk PSA and RMM - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Naverisk have been really supportive with questions or any issues we've had and always responded promptly but also been proactive in making us aware of new features too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Produce is consistent and reliable, we really like that it notifies us straightaway when devices go offline or there are Critical Issues. #### Cons Would like more integration into Microsoft 365, Azure AD and Endpoint Manager (Intune) --- ### Amazing tech support. Those guys are quick and very knowledgeable. - Overall rating: 4/5 - Reviewer: Glynn W. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this software everyday to manage and maintain our clients end devices as well as for ticketing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The Tech support is amazing. No matter who picks up your ticket they can answer your question almost immediately. The platform is for the most part easy to use. It does almost everything we could need as an MSP and even some things we never thought of. The price is almost unbeatable. We are a startup and looked at Labtech and Kaseya and they wouldn't even talk with me until I had a specific number of clients for commit. #### Cons My biggest con would be that there is no built in 3rd party patching. There is a work around but you have to purchase a separate product then run scripts to integrate it into Naverisk. This is something that should be a firm integrated piece of the platform. My other con is that the PSA is very generic and doesn't really do much. It seems they added a few labels (sales queue, PR) and named it a PSA. We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless. It would be nice if Naverisk could be our entire platform but again we had to go outside to a 3rd party in order to get the type of SNMP monitoring that we need. --- ### Great Product love using it - Overall rating: 5/5 - Reviewer: Peter W. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using Naverisk for 6 years +. 2,500+ Windows, Linux, Mac devices being managed. Just signed up to another 3 +s contract term. #### Cons The development process isn't as smooth but it is getting better so I am looking forward to what they are bringing to 2019R2 & 2019 R3. #### Reasons for choosing Naverisk Because the company listens to the customer and brings things to reality which is why we choose to go with Naverisk RMM. #### Vendor response Hi Peter. Thanks for taking the time to submit a review. It's great to hear that you love using Naverisk. Thanks for the feedback on the development process. This is something we have been putting a lot of work into and you will see some big improvements in future. We're looking forward to releasing 2019 R2 shortly and we'd love to hear your feedback on the forum! Replied September 2019 --- ### Remote support & Patch managing made easy - Overall rating: 5/5 - Reviewer: Santash R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered for me being a first timer, so far im loving the experience and love the efficiency of this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Remote control, Patch Management & Backups #### Cons Sometimes the splashtop would refuse to work and we would be required to use a temporary alternative example ANYDESK --- ### Top Server Monitoring - Overall rating: 5/5 - Reviewer: Chris J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered A great support solution for IT companies. Should always be considered. Very scalable with a host of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group. Easy to deploy. #### Cons Occasionally difficult to redeploy if connection to monitoring client was lost. --- ### On the spot! - Overall rating: 5/5 - Reviewer: Robbert B. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Haven't had many issues doing what I need to do. Surely when the apps have been updated and remote support goes down for a few minutes, but at least the software gets updated #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can monitor my client sites on the go, and give them feedback 24/7 #### Cons It would definitely make a massive difference in my life if there was a full blown Mobile Application. --- ### Very nice software - Overall rating: 5/5 - Reviewer: Georges T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered server and user problem troubleshooting, check server, and configuration for server and #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros easy access to servers, that help monitor faster, shutdown servers without accessing the server #### Cons yes all the features are very good and very useful,its help the service feature to run services without getting into the server #### Reasons for switching to Naverisk we get Hacked from the product --- ### Naverisk review - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered We have been long time clients. We have enjoyed watching / living through Naverisk's successful growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is great and it meets all of our needs. But the Customer Service is exceptional. #### Cons Managing SLA warnings and failures is always a challenge for us We have a hard time determining the SLA triggers. --- ### Naverisk is well worth the money - Overall rating: 5/5 - Reviewer: Lee W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Self healing alerts for services and issues where applicable is a big help and the alerting and console highlights anything that needs manual attention #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product once up and running self heals and easy to monitor any issues. Flexible config. being able to add your own monitoring is a big help #### Cons Initial interface maybe doesnt look as slick as other more expensive options out there but the product does every we need it to #### Reasons for choosing Naverisk Cost was a big factor and functionality to match the cost --- ### All-in-one - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CMDB, PSA & Monitoring in one is just easy to have and easy to use #### Cons Sometimes there are some minor bugs, however it not mentionable --- ### Essential tool for MSPs - Overall rating: 5/5 - Reviewer: Brett G. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes remote support so easy for our customers - no need to guide end users through installing remote clients. #### Cons Sometimes doesn't report when another Naverisk user is connected to a Client PC - would be great if this worked better. --- ### Naverisk - Game changer - Overall rating: 4/5 - Reviewer: George Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Been a loyal customer for 10+ years. Great team that are always available to help and teach our staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP #### Cons Mobile app requires more functionality. Built in remote splashtop needs some features. --- ### Naverisk - Overall rating: 5/5 - Reviewer: Rene M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through. #### Cons Its very difficult to find an old ticket. --- ### Naverisk makes my job much easier - Overall rating: 5/5 - Reviewer: Matt K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of access to any of the machines that naverisk is installed on as well as the monitoring #### Cons It could have support for more software to be attached to it but I guess that part of the development --- ### Naverisk RMM - Overall rating: 4/5 - Reviewer: Allan H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients. #### Cons The dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort. #### Vendor response Hi Allan. First off, thanks for taking the time to post this review. It's great to hear that our support team are proving very helpful, as this is something we pride ourselves on. Feedback from our users is essential to making Naverisk a better tool for MSPs and IT Pros. We're always keen to discuss how we could further refine the dashboard, so make sure to raise it on the Naverisk forum. Replied August 2019 --- ### Everything you need for your MSP business - Overall rating: 5/5 - Reviewer: Richard O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Does the job perfectly. Easy company to deal with. Support is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems. Interfaces well with Xero (for accounting) to make billing a breeze. Lots of remote control options depending on the situation. Clearly laid out interface. Easy to find everything. #### Cons Out of the box, alerting is a little verbose. Easily customised though. --- ### naverisk feedback - Overall rating: 5/5 - Reviewer: Bassel K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered very satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy and friendly interface with users interaction #### Cons there is nothing that i like least, all is most likely about this software --- ### Great software with better support - Overall rating: 5/5 - Reviewer: Gerhard K. - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros loved most how much information i get from the client, after an easy agent installation #### Cons sometimes i get a little lost in the menus. oh and i cannot directly close tickets from emails #### Reasons for choosing Naverisk pricing and GDPR ## More reviews [Next reviews](https://www.softwareadvice.com/psa/naverisk-profile/reviews/?page=2) --- Naverisk Reviews, Pros and Cons - 2026 Software Advice