A Great RMM / PSA and Soon to Be Backup Solution.

In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window.

With managing our agreements, it was extremely easy to set up and get rolling with. Transitioning was a breeze and I found the support team extremely helpful in the process.

Overall a great product, easy to use, fast response of naverisk, small but active community on the forums.

I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

It's was an amazing improve along those years and I am very confident to say that Naverisk  hear what their customers have to say and align their development with the customers needs.

Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

Product is easy to use and Teh Support is awesome.

Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

Lack of communication when purchased by ECI software.

Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Great product, but even GREATER support. In my nearly 30 years of business, they continue to provide the BEST support I have ever had in the industry.

Project Management and Cloud Spaces modules, both are rather useless to us.

Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.

Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome.

Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group.

It can be difficult to figure out which report will get you the intended data you need.

Hard to answer as the product continues to grow.

Excellent, support has always been responsive when required.

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable.

Loved most how much information i get from the client, after an easy agent installation.

Sometimes i get a little lost in the menus. Oh and i cannot directly close tickets from emails.

The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

It gives me great tools to quickly resolve many issues behind the scenes while users are uninterrupted.

I found the Naverisk RMM and PSA software to be extremely useful in managing my clients and it allowed be to carry out the majority of my management all from the one platform.

We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.

The UI can also be difficult to work with as changing settings can be on a  sub-client basis which has cause trouble in the past.

Great Software With Ease of Use and Excellent Support.

Easy to use, fast interface. Quick setup, good support.

Support team is second to none and very responsive.

Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

It can be confusing to some extent - one of our contractors, in this instance, had 2 profiles and was entering hours and expenses under the company name first instead of under his name.

The system is easy to configure, easy to use and the support has been amazing. We're very happy with the system.

This is a great mobile timesheet app. It tracks every hour spent on a project and helps to track everything that each person is doing.

Overall the experience with BigTime has been great. It will help us better manage our business.

The fact that the staff genuinely cares and believes in the product is what I like best.

I like the ease of use the most as well as the availability of the support team.

In our month of using BigTime, our experience has been wonderful. Our Customer Success Manager is AMAZING.

Great customer service and support. Very easy to implement and roll out.

Overall I have had a pretty positive experience with Bigtime and am optimistic that it will work out great for our company.

So far so good, we are already seeing an improvement in budget tracking.

We just started using the software and are impressed with the support staff at Big Time. They are helping us to set up the program and customize it for our needs.

Also, we have been very impressed with the speed of the system and the design of the user interface.

This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB.

Big huge thank you to the support staff for helping me yesterday with my sync agent for QuickBooks. He was very professional and patient.

Great features that meet our companies needs. Integration with Quickbooks works perfectly.

The service has been great. So far we're very pleased with the process.

I enjoy the ease of the software and the accessibility for our employees.

I love the ease at which you can make adjustments to submitted timesheets or expense reports. The software is very intuitive.

But Sylvia, who guided us through the Onboarding process, was able to successfully show us all the capabilities that BigTime has to offer so far.

It is good to see that bigtime integrates so directly with the quickbooks platform, since this way it works better with invoices and workflow management tools.

Ability to easily add staff, create projects and budgets. Report generation and ability to export reports to excel for pivot table analysis.

I like how clean it is - our bugdets and hours are all tracked neatly now. Before it was all done manually, with the help of a spreadsheet.

I have tried many solutions in the past and I found BT was the best fit for our organization.

Overall the fact that everything's integrated into one platform makes Bigtime a great timesaver for any organization.

We are in the process of implementing the software, but the training and support we have had so far has been fantastic. The software seems to be intuitive and is very user-friendly.

I like the ease of the integration between BigTime and Quickbooks.

Its inability to perform some task that I am used to which is to be expected in a switch form one system to the next.

My overall experience with BigTime has been great, the software is easy to use and navigate, and the customer support has been fast and helpful in answering any questions I have had.

There are a couple of features that are missing pertaining specifically to my company.

Its a software that is easy to navigate and the cost sweeps me off my feet.I recommend it for anyone.

We did it backwards which cost us about three weeks of loss time.

US Dollar

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops.


Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely.


Naverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery.


The solution is available on a subscription basis and support is provided via phone and email.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Billable Items Tracking

Email Monitoring

Email Alerts

Customizable Reports

Internet Usage Monitoring

Access Controls/Permissions

Data Storage Management

Activity Tracking

IT Asset Management

Automatic Patch Deployment

Real Time Monitoring

Virtual Machine Monitoring

Contract/License Management

Task Scheduling

IP Address Monitoring

Real-time Alerts

Invoice Management

Project Management

Approval Process Control

Knowledge Management

Event Tracking

Resource Management

Collaboration Tools

Assignment Management

Scheduling

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Screen Sharing

Simple Network Management Protocol (SNMP)

Dashboard Creation

Service Reporting

Unattended Access

Compliance Management

Real Time Data

Network Wide Management

Issue Scheduling

Issue Management

Diagnostic Tools

Configuration Management

Web Traffic Reporting

Support Ticket Tracking

Client Portal

Real Time Notifications

Workflow Management

Real Time Updates

Email Management

Project Tracking

Ticket Management

Threshold Alerts

Recurring Issues

Asset Tracking

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Billing & Invoicing

Network Resource Management

Deployment Management

Dashboard

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Monitoring

Remote Access/Control

Remediation Management

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Quotes/Estimates

Patch Prioritization

Secure Data Storage

Purchasing & Receiving

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Naverisk

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BigTime is an online time and billing solution designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time and expense tracking, WIP management, task & workflow management, invoicing, billing and more.


BigTime time tracking captures all time spent on projects or out of office activities through a mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile devices and attach scanned receipts. Once finalized, the solution automatically generates a digital expense report and submits it to the system for approval.


BigTime also offers comprehensive project management features that help managers monitor project status, define tasks and activities, assign tasks and more. The built-in billing & invoicing tool helps businesses manage their accounting operations with automated expense calculations, multiple billing rates and receipt management features. Businesses can leverage pre-built reporting templates or create new templates to address their compliance and audit reporting requirements.


Users can access the solution on their Android and iOS devices using the BigTime mobile apps. The solution can integrate with various accounting and ticketing solutions including QuickBooks, Slack, Zapier and more.



Naverisk vs BigTime

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