I have been extremely satisfied with Proliant since day one. If there is ever an issue [SENSITIVE CONTENT] gets us righted and if she can't she facilitates communicate with parties that can.

Proliant is easy very to use, especially if you have used any type of record management (QuickBooks, Salesforce, etc). The website is user friendly, reliable and fast.

My only concern is the services that the software provides that I DON'T know about. I learn something new weekly. [SENSITIVE CONTENT], our Service Representative, teaches us something new all the time.

Proliant has made the hiring process so much smoother and efficient. Once the kinks were worked out with the insurance integration, it has cut our time down tremendously. We are able to see issues in real time rather than them accumulating and costing us more money. Reports are available for management staff to use to make important business decisions in a timely manner.

The software is very easy to use. The entire integration process was not without its kinks, but the entire time worked tirelessly to make sure we were ready to go on day 1. Anytime that we have a question or issue we know we can count on our customer service team to get us a response and/or fix quickly.

We had some trouble with some items that were setup incorrectly on the time and attendance side from the get go, but those were quickly identified and fixed. We had a change in our time and attendance rep a few months ago and had some issues with him responding. The supervisor stepped in, took care of the situation, and we haven't had any issues since.

I like Proliant and I appreciate all of Daron's efforts to help us. We are a needy customer, and I acknowledge that.

The reporting tools in RPO are very powerful and work pretty well.

Attendance on Demand is completely over engineered for our needs. It's very frustrating trying to learn the system, is not intuitive, and is inflexible for what I want it to do. I really like having a dedicated account manager, but I often feel they are stretched too thin. Training on the system has been difficult. The training documents are not helpful at all because these are not configured for our particular setup, especially as it relates to Attendance on Demand. In the reporting tool, I've asked about a DOZEN different people in different departments to help me configure one specific report: A snapshot of the active employees on a given day in history; I want to be able to pull a simple report saying who was actively employed on October 22, 2019, for example... NOT who are the active employees TODAY with data from that time period. I've requested this from my account managers (4 different people), client relationships managers (2 different people), and trainers (3 different people). No one has been able to support me on this simple request.

The Proliant product is easy to use and features are very applicable. There are many features to create reports and follow up. Always updating their site to stay ahead of the curve.

Sometimes their updates move icons around and you have to locate them or call Proliant. Such as adding an employee is found under employee events, but to terminate an employee you have to go the actual employee. These changes on a regular basis can be a little frustrating.

I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help.

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

Reports are user friendly, pricing is always most important & Proliant beat so many others.

Sometimes communication is lacking on certain topics but otherwise they get back to you in a timely manner.

Our Rep is great to work with & improvements have been made with him also being our T&L Rep as well as our Proliant RPO Rep. A challenge has been the systems (RPO/Onboarding/BSwift/Reports/Time & Labor) all working together smoothly.

Tracking accruals in Time & Labor. Having one Rep to work with his helpful.

Time & Labor: Would like to see the Leave Requests under each company code (we have 9) instead of in one list (have asked our Rep). More importantly, would like for timeclocks to not allow any more changes when they are approved/locked - changes can still be made to previous pay period. Would also like to make adjustments to archived timecards for PBJ reporting purposes (only done by Admin) RPO - Report/analytics could use improvements in all areas - report system is not great! Implementation programmers were not consistent with implementation set up. When Upgrades are done in system, we generally have issues the next day..... things that were working no longer work as they should.

I started using Proliant 6 years ago with a different company. I have since implemented Proliant in 2 other companies. The implementation has always been smooth. Proliant team is knowledgeable, professional and efficient. I can always find what reports I need in the report options, and if I can't, my support team is always willing to help build a custom report. Onboarding is a god send. Super easy for the administrators as well as the employees. Overall from start to finish, Proliant has everything we need. Payroll, Onboarding, HR functions, Document Storage.

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Additional State Specific HR laws. Also Industry Specific laws/regulations.

I like the ease of use and process flows i.e., benefits enrollments feed over to payroll.

Can't think of one at the moment, it has been a positive experience all around.

I would highly recommend Proliant for all Payroll & HR services. They have proven to us to be the industry leader!

Proliant was the best decision for our organization in 2014 because they were by far the industry leader in understanding the Affordable Care Act. As a multi-company with mostly hourly employees we needed professionals that could guide us through the law and help us be and stay compliant. We were able to continue to be an E-verify employer with the Talent Acquisition & Hiring feature. Proliant's commitment to providing employers with tools to navigate the ever changing laws brought them to the top again during the Covid-19 Crisis and reporting for the PPP loans and tax credits. They provided weekly webinars to their clients and offered great customer support.

Although the software is user-friendly, I would like to have available training sessions with professionals.

Excellent service easy to use.

The customer service is all at its finest. Fast responses easy to use.

We really don't have any cons for Proliant.

Overall I like Proliant a lot compared to the other payroll companies I have used in the past. I love the fact that I can always talk to the same person and if I have a question it gets answered right away and I don't have to call 10 times and talk to a different person each time and my problem never gets resolved like it was with my previous payroll companies, and if I leave a message my calls get returned in a timely manner.

The easiness of using it. Once you learn how it works it's easy to find what I need and to input payroll, as well as put in deductions for my employees.

The reports for work comp audit could be easier to find and use. I always have trouble making sure I'm not sending in the wrong dates for the audit from year to year. What makes it hard is the date of the checks versus the dates worked in that period, to make sure it lines up from year to year without overlapping. I don't want to pay work comp double because of sending the wrong dates.

The ease of the online database, ESS, onboarding, payroll processing

Getting a new CSR and having them getting use the company flow

Proliant has been great for integrating with our benefit company, and has helped us with many other tasks that we were handling manually. Things like payroll go very smoothly for us, and most day-to-day things flow smoothly. I honestly had no idea before we had Proliant how much of my day would be spent using it!

With some training, this product is somewhat easy to use. Things aren't always in what we would consider the logical place, but once you get used to that, it's fairly easy to find your way around. We love the applicant tracking feature, and I appreciate the variety of reports I can get out of the ReadyPay system.

It can be confusing for employees, many of whom have to have one username and password for ReadyPay and a completely different username and password for NovaTime. I understand why that is, but it's frustrating for my employees. Setup was not nearly as easy as we were promised, and while much of that was due to the ancient system we were using previously, it was hard for our very small office to give it the time it required. There are still things that aren't quite to our specifications, and it's likely that they never will be.

The people who work there are great and very helpful! The software itself is a little clunky. Other HRIS solutions are a little user friendly but I get that it is difficult to be all things to all people. I had hoped development would be a little more nimble and our client feedback would be a bit more valuable.

It's functional. We love the service and the people at Proliant.

It's not that user friendly. The modules don't meet all our needs. ie. PTO tracking, training, performance management, compensation

My account manager is the best any one could have and that is I will not leave.

the way you read how much time off some one has left and how you put in for future and years and it does not calculate correctly for the future year.

Implementation was well-guided and training was helpful. It's not the most intuitive software I have ever used, but it's not difficult

Excel time sheets are a thing of the past, and we enjoy a timekeeping system that integrates with payroll. The Proliant set up team worked with us to track both grants and activities, which makes payroll accounting much easier. W2s and pay stubs are available for employees to access in the same system where they enter time, and they are able to make changes to their benefits allocations in the system.

The help features are not that helpful. There is a library of topics, but it is nearly impossible to navigate. The multi-factor authentication also makes me a little nuts. Because my browser is set to limit cookies, I have to log in, get a code from my email, then answer three questions every time I log in. No other site I visit is as rigorous. I understand that there is a lot of sensitive data, but might appreciate an MFA app like Salesforce uses.

I am thrilled with Proliant! I would tell anyone and everyone to switch to them. Their customer service is top notch. The easy of use of the product is above all else.

The report writer feature. I can create my own reports and pull from any and all information in the system.

I wish that we could receive an email when an employee is terminated. We miss sending information on garnishments, PTO payout, etc. in a timely fashion.

Conversion from our previous payroll provider was seamless and efficient. The number one thing I like about Proliant is the customer service we receive. ([SENSITIVE CONTENT] is the absolute best!)

The onboarding and online benefit enrollment is a time-saving efficient tool. Employees find it user friendly and easy to navigate. Payroll and timeclock functions are efficient and easy to use.

The reporting feature is not the easiest to navigate; however, some of it may be user issues.

I love ProLiant. It is easy to use and the customer service has been spectacular! Some to mention: [SENSITIVE CONTENT] are the best and have always been there when needed.

This software is very user-friendly. The training went very smoothly and it is nice to have your own go-to person when you need them.

Having to refresh in Time & Labor after working in it for a period of time.

The system is easy and the assigned Rep is fantastic. I love knowing I have an assigned individual who is extremely responsive that sends easy, visual directions so that I quickly can accomplish whatever task I couldn't figure out on my own. Over the years, Proliant has grown with my company where it was only 1 other employee to more than a dozen today.

The software itself are generally easy and intuitive, but what I like best is the personalized customer service. My assigned Rep (Robby) is 100% fantastic. Every time I email him with a question about the platform he replies within minutes (I think the longest way was an hour or two). He sends me step-by-step screenshot directions on how to accomplish whatever I was hoping to do. He also will reach out with deadline reminders to make sure payroll and other related items stay on schedule. As to the platform, it's easy to do payroll and only takes about 10 minutes even after adding personalized PTO and commissions. Proliant's personalized customer service sets them far apart from other payroll services and has earned them a loyal customer.

I'm not an HR guy, but as the owner of a small company with a dozen employees, the task falls to me. I'm not up on a lot of the lingo so it requires me to ask more questions as it's not super-easy to figure out items on my own. Luckily, it's easy to just ask my Rep who's extremely responsive, negativing what otherwise would be a negative towards Proliant.

I like working with the proliant team, they answer all my questions.

I like the ease of the product. it's very easy to use.

The problem in my opinion is that it's not very intelligent , many of the onboarding process is very manual.

We really enjoy our customer success manager but some of the implementation team members (specifically time and labor implementation) was difficult tow work with.

We really enjoy the time and attendance portion of the software. It is also easy to navigate clocking in and out. We also enjoy it from an administrative perspective and reporting is easy to navigate.

Not mobile friendly... this has been hard for our employees to adjust to.

One word "EXCELLENT": But I have to say that what makes it excellent is the Customer Support I have received over the years. I have been using Proliant for a little over 4 years and there is NO Customer Support (except Chick-a-filet, lol) that compares to Proliant - namely [SENSITIVE CONTENT] and her support when she is not available.

Very flexible; handles all payroll needs that I have encounter.

Here is where I think you could add some improvements: On the Multiple Entry when you want to add another earnings item and you click on that EE, it ask you to save, then you select save, then it makes you select the EE again, then it goes to single entry --- it would be nice to bounce between these two entry points with more ease. Another item that I ran across is, let say I want to reimburse an EE $200; $100 for Vehicle expense and $100 for a reimbursement for supplies; instead of creating another code, if we had a place for a brief memo and it printed on the payroll register - same for any other code especially earnings. This would save the payroll clerk from having to do this every payroll - we run three payrolls a week.

It has been wonderful to use/

ease of data entry. Thorough reporting. Tax filing. direct deposit

nothing. I do not observe any problems.