Every aspect of subscription is thought and a solution provided, including auto-renewals with changing credit card numbers. Get customer service reply in minutes.

A little hard to use or to explain to new users.

There are some features I have not yet mastered or explored, like generating renewal or billing letters right from the system, or setting up automated scheduled reports. Quickfill is great for where we are right now in our business, but also has the capacity to grow with us.

It's very intuitive on the data entry side. There are tons of reports and analyses you can pull. The cloud based platform is ideal for our new "remote" office situation. Great support when I need it.

I am not able to enter credit card orders into the cloudbased software, to be processed from there. We still have to hand enter phone or mailed credit card orders off-platform.

An inexpensive multi-faceted ecommerce solution tailored to the Media industry. The platform has increased efficiency and allowed us greater flexibility in promoting our products.

I can run price testing and change offers while tracking results very quickly. The forms are tied directly to the database allowing us to easily cross-promote between products and customer segments. Managing the forms from the database also allows for documenting updates, changes, preventing duplication and really allows a great deal of flexibility. The tech support is also very high and very responsive. Superior to most of the other SaaS vendors I've worked with, and considerably more responsive.

Because it's a fixed form built to interact with a database there is functionality that is challenging, but only at the fringes. Updating graphics has to be done by CWC so it's not as fast or real-time as testing offers and prices. Hopefully a future build of the page will allow users to more quickly make graphic updates.

We’ve been using QuickFill for over 20 years and have been very happy with it. The software has been a perfect fit for us and handles all of the circulation, fulfillment, and accounting aspects of our smaller publishing business easily and effectively. Their customer service is excellent and their tech support extraordinary. (I can’t think of a time tech support couldn’t answer a question or solve a problem our staff had). When the pandemic hit suddenly last year and we were only given 24 hour notice that our building was being shut down, the team at CWC moved us seamlessly from a desktop application to the Cloud platform—in less than 24 hours! Amazing.

This software is intuitive and easy to use. As a faith based non-profit publisher, we have a small staff (7) and utilize many volunteers. It is easy to train new volunteers on QuickFill. Data entry in the system is straightforward and easy to learn and the variety and comprehensive nature of the reports is indispensable in tracking our circulation and financial growth. Options for setting up and changing renewal series and/or billing series is equally straightforward.

The only negative for our company is that handling group subscriptions in QF is a bit cumbersome. We receive a lot of group subscriptions and managing them is not always as easy as we would like.

Being able to have our subscribers pay online and we can import the payments as often as we need to. We brought our bigger publication in house for us to handle instead of panning out to a fulfillment house. The fulfillment house was not satisfactory and we had customers very upset about the customer service they were getting. QuickFill worked with us to bring the database into QuickFill without any major inflictions.

When I was first introduced to QuickFill, I could not believe how data entering was so easy. I find the reports give me the information I need and are easy to use. Importing into QuickFill is also simple and without errors. Getting help with customer service is very timely and without any or much wait.

Sometimes it is hard to look up a customer if you don't have much information. Being able to use a telephone number or street address would help immensely for lookup.

By purchasing and using the Quickfill software, we are able to process our subscription requests more quickly and efficiently. It has a tremendous import/export capability that also helps us bring information into a database management program we use to do specialized mailings/emails/faxes to our subscribers. I couldn't ask for a better program and the tech support staff are always friendly, quick to respond and helpful.

Quickfill is an AMAZING product! It is very intuitive and is extremely easy to use. Before becoming a QF user, we had our own programmer and custom written software and I much prefer to use Quickfill because of it's setup and ease of use. It will show messages that make circulation data entry very quick and efficient, even for an audited set of information. The integration into our existing business process well over 10 years ago was very seamless and efficient!

I wish there was a way to change the order the subscription orders appear. Currently it shows the most recent order at the top, but I would rather be able to sort the viewing by our publication codes, which would make keying more efficient.

It is easy to navigate and to figure out most functions. We do a large number of requalifications of controlled subs via QFIE and use this function to also control website access levels. It is fairly easy to get data in and out of the database as needed. The support staff is very helpful in solving functionality issues as they come up and responsive to questions and suggestions

Some data is not available in spreadsheets for list pulls. For instance, region for country list pulls. Since only a few countries can be pulled at once, it would be very helpful to be able to pull by region to get all of, for instance, Africa or South America, without pulling the whole file then filtering down to only those countries needed. Or perhaps a lot more slots to identify criteria for pulling lists. I also think a stronger duplication check system is needed. For instance, if there were a publication set up box that could be checked to either allow or not allow print and digital subs for Controlled. If not allowed, the duplication routine could then be set so there could be no controlled sub with more than one active sub to the same publication. Also, some warning when an email address is already active on file. This would help with website access issues.

Our company has used QuickFill software for many years, but recently switched over to the cloud based version. It has been so helpful to be able to access our database from anywhere we have internet connection. It has allowed us to work more remotely and to access customer information in real time when we attend trade shows. QuickFill continues to be easy to use with fantastic customer service, it meets and exceeds the needs of our small publishing company!

Product is very easy to use and easy to teach others to use. Keeps our database of 25k+ subscriptions organized with minimal effort on our end.

It would be really great if the database could be made full screen, even when I click full screen it is no where near the size of my entire screen.

We switched to QUICKFILL in 1992. We have always looked back at what a great decision that was.

it's easy to use and the tech support, when called, are helpful and knowledgeable.

It's a windows based program. I much preferred when it ran on MS-DOS as data entry was totally with the keyboard and not at all with a mouse. . . but that's progress and not a Quickfill issue.

Absolutely satisfied

Quickfill can meet almost any need we have for our subscription management needs, and the customer service when we need assistance is top notch.

The software is so robust that it can be complex to use at times, but that comes with the territory, and the excellent customer service when we have questions goes a long way toward making that a non-issue.

Ease of use, adaptability and flexibility and the ability to run reports on both an ad hoc and scheduled basis. This allows for us to know how well our marketing programs are working when acquiring new customers or retaining those we already have.

The ability to run reports, make changes as needed with no wait time like you usually experience when working with service bureaus. From a customer service perspective, we have up to the minute information to quickly make updates or resolve issues. Another positive are the people behind CWC Software, they are there to serve you -- their customer. If someone is unsure on how to process a transaction or resolve a problem, their customer support team is great. They work with you to better understand what happened and how to fix it. As a company, when your needs exceed what the program currently offers, they work with you to understand the goal and then, if possible, work with you to come up with a solution.

Sometimes change requires customization which can take time to implement. Would like a little more autonomy in how landing pages/forms look and be able to make changes on the fly.

It allows us to run our fulfilment operations affordably and relatively professionally even though we are not experts in this area. Our magazine is audited (BPA) and Quickfill is set up to support that easily.

It is relatively easy to use and set up if you have fulfilment experience and is a great tool to manage the print and digital subscriptions of our magazine. It provides a more affordable alternative to outsourcing fulfilment and the software is very reliable. We are definitely not experts in fulfilment, so we are really happy that Quickfill has an excellent customer support team that can quickly answer any question.

Like much of the publishing industry, it has a bit of a legacy feel about it. Its base architecture stems from print subscription management. We use it for print and digital and it does the job for us. Ideally we would include our email newsletters, but we haven't figured out how to do that easily (we use MailChimp). The key to working effectively with Quickfill is knowing a fair bit about fulfilment in general and how to operate the software in particular. It takes time to acquire that knowledge, especially in an organization like ours where publishing is not the only focus. So ideally the software would be more written for users who are relative novices.

Extremely positive. The creators of this software have obviously worked in the publishing business because they have such a complete picture of what is needed, features that cut time off your data entry and they know what kind of reports will help you run your business. Their customer service is outstanding. If I have a need or an issue, they are on the phone to me, usually within the hour to offer assistance. And really, that is the most important thing - customer service. Because if you are stuck with nobody to help, that downtime is wasted time.

QuickFill software is user friendly. With some very basic instructions, a person can immediately enter new files and track their progress. I love that you can review your work easily as you go. And, because I occasionally make errors, it is remarkably easy to catch them and fix them. In over 20 years of working with QuickFill, I have not found an error that wasn't fixable.

Honestly, it's hard to think of a complaint. Over the years, when I have come upon a situation that I thought CWC should address, before I can contact them, they issue an update with a remedy to that exact problem. They listen to their customers and are always on top of the next new need.

Quicker turnaround time of work, better and faster reporting to Marketing and Admin, lower costs.

Ease of use, breadth of standard reports, bedrock stability of software & incredibly responsive and knowledgeable Tech Support. If they don't know the answer immediately, they will find out or offer other solutions from a real-world perspective. When we first converted from our previous software, the conversion team was incredibly focused and on-point. We lost virtually nothing. Software updates are well-documented and painless.

Report & file export filter screens can be a bit limiting for very sophisticated/complex queries. You almost have to become proficient at SQL or some other reporting tool that can pull data out of the database outside of QuickFill. A couple of screens can be a bit clumsy to use because of the interface. Hosted QF took some getting used to. Storage on the hosted drives is limited, so you must be vigilant about moving data to your local or network drives.