5
4
3
2
1
Ease-of-use
4.3
Customer Support
4.7
Value for money
4.3
Functionality
4
"Excellent customer focus and really spent the time to help me and the research team get familiarized with the platform. Love the concierge option."
"Also, I would like mention the templates available are very helpful and the best thing, we can customise these templates as per our requirement."
"The program is easy to use (for us, the clients and the respondents), is easy to program and easy to manage throughout the project. We appreciate the email templates and reporting options."
"Reporting became a little muddled on the platform itself, struggled to identify partials."
"Some of the features were more confusing to use (but the trainings helped). This included the survey within focus groups feature."
"I also do not like the technical test. It cause problems for participants."
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