The very quick response time,  the quality of the service, and the Efficiency  resulted in a  productive collaboration.

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.

I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues.

I am very satisfied with Matrix and I highly recommend it.

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Our company is highly satisfied and recommends the predictive dialer. This is very pleasant experience and collaboration.

Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

The best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool.

Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.

Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support.

I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer.

Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.

Work very well, even with bad internet connection.

As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.

The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.

This takes out the element of human error and delay. This is the natural evolution of the phone sales world.

As a user who values uncompromised audio quality and minimal latency, Squaretalk has truly delivered a top-notch communication experience. Allow me to share my thoughts on this remarkable platform.

Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.

Horrible, not working, and not even refunding or replying to refund requests.

Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team.

From our side  we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

The support is really excellent, the communication is fast and effective.

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

We haven't got any quality issue. They have great tech support which available 24/7.

And they are shifting my call center to new levels. I totally happy with the advantage system of Innitel and the bug jump in revenue on sells.

Very good calls quality. Very good value for money.

This company have a great product with great customer support. The software is friendly and good people are behind it.

Wasted my time, my resources, and this is the type of service you can expect from these fellows.

I have 0 complaints so far, the only con is the don't support on Sundays.

Allow real team integration to add leads into campaigns without having to manually extract and upload from one DB to another.

Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices.

I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.

Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.

Customer Service was great. Very responsive and always willing to help.

They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

No need to mention that on the user/agent side, everything is nearly flawless.

The quick response, efficiency, and the quality.

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications.

Excellent support, easy to integrate, easy to use.

It can be confusing if you don't know what you are looking at.

User interface is very easy and reporting is made easy.

The connection problems really hinder my job and waste my time.

The  helpdesk is rather slow, it is not always easy to identify  errors, the buttons  get blocked in the application.

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Connections problems may be the only thing that make my interaction lower.

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect.

Speed is my most like about this software. When i want to call its quickly fulfill.

Very easy to use and economically inexpensive. I can get support very fast.

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Cheap, fast adopted and best customer experienced support team ever.

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Ease of usage, speed, voice quality, integrability, interface.

For now, i think is pretty usefull. If you are interested in this kind of software.

But the most good part is customer support. They are all friendly and helpful.

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support.

User support is the best, Evren is a great professional.

It is very bad situation that this software does not work on google chrome browser.

We are glad to have Call Center Studio as our cloud call center solution.

This software helped me to make a lot of money when I was out of work so I will be forever grateful.

Sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly.

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with.

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Easy to use, easy to implement, very agile when needed.

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

Easy but you need to learn it first, not that intuitional.

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

First of all, we use this software with pleasure, allowing us to reach our customers with easy installation.

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all.

Integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use.

Value for money is good. It is easy however somebody needs to teach you first.

Its enjoyable to work with them. They are always solution oriented.

US Dollar

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity.

Your sales and support representatives will be able to work effectively from any location and through the channels that your customers prefer.

You can swiftly develop a global presence with access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes.

Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API for computer telephony integration.

LongDescription

Real-Time Analytics

Call Transfer

Multi-Channel Marketing

Quality Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Automated Responses

Mass Texting

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Communication Management

Customer Database

Call Recording

Call Logging

Integrations Management

Automated Routing

On-Demand Recording

Campaign Scheduling

2-Way Messaging

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Campaign Segmentation

Call List Management

Campaign Planning

Call Routing

Virtual Extensions

Call Queues

Contact Management

VoIP Connection

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Customizable Caller ID

Call Scripting

Virtual Call Center

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Unified Communications

Workflow Management

Predictive Dialer

Real-Time Updates

Caller ID

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Reminders

Telemarketing Management

Chat/Messaging

Interaction Tracking

Manual Dialer

FTC Compliance

Real Time Reporting

Conferencing

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Campaign Analytics

Automatic Lead Distribution

Workforce Management

Call Tracking

Preview Dialer

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Callback Scheduling

SIP Trunking

Cloud PBX - starting at $15/user per month, billed annually
Predictive dialer - starting at $30/user per month, billed annually

For SMS, virtual numbers, SIP trunking request a detailed quote via our website.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Squaretalk

Live Online

Documentation

Videos

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.

Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.

When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.

Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. 

With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.

The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.

Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.


Support Ticket Management

Call Tagging

Customer Surveys

Online Voice Transmission

Surveys & Feedback

Document Storage

Access Controls/Permissions

IT Asset Management

Workflow Configuration

We offer two pricing options: Voice Only or Multi-Channel.

Voice Only Package
The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes:
- Advanced voice functions
- A complete inbound and dialer solution with monitoring, supervision and analytics.
- Open API integrations.
- Full setup and implementation support.

Multi-Channel Package
Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp.

The Multi-Channel package includes everything in the Voice Only Package, as well as:
- Access to webchat and text chatbots.
- Click-to-call from websites.
- Integration with WhatsApp Business, Facebook Messenger and Telegram.

Squaretalk vs Call Center Studio

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