All Zinc Reviews
1-25 of 219 Reviews
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Anonymous
51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
I tried Zinc and I liked it
The company that hires me asks me to pass checks with Zink.
PROSThe company that hires me asks me to pass checks with Zink. It was an easy and good experience
CONSThe criminal check description is not clear. For example, I am Ukrainian and live now in the UK. What check should I pass - Ukraine or UK? What documents should I load, etc?Also, this check takes a long time and you can not see any progress on it.
Aarti
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great tool and has streamlined our process
Overall, Zinc has helped our compliance and also saved us a lot of time in chasing for references for candidates. [sensitive content hidden] our account manager is very hands on and helpful.
PROSZinc's customer support is always helpful and efficient and have access to the knowledge and skills to resolve my question from their chat feature. The results provided from the checks are clear and easy to understand
CONSSometimes there are checks pending and it's not always clear if an action is needed on my side as admin or on the side of the candidate. To resolve this, a quick chat with the support team clarifies this and sends a nudge to whoever it is pending for.It would be good for this to be clear on the check page.The tool used to be very notification heavy, but I know this has now been fixed
Vendor Response
Thanks for taking the time to leave us a review! It's great to hear that our live chat has helped easily answer your queries. That's great feedback about the check's pending status, I'll pass that on to the team. I hope you're loving our new notification control feature. All the best, Rachel from Zinc
Replied August 2023
Claire
Financial Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Easy to use
Very good
PROSEase of use. Can pick up and use when ever required. Can edit and redo if necessary.
CONSWhen I cancelled something it stopped the who system
Louisa
Insurance, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Zinc has saved us so much time
Overall brilliant. Easy to do, even if you have checks that you don't usually require, such as regulatory roles, you can just create a package online and they invoice you for what you need. Their customer support is quick, easy and sort out any issues you have straight away. Strongly recommend.
PROSWe previously did our references and DBS checks in house. Adding Zinc into to our ATS for automation has been a game changer. As a small team, it has saved us so much time!
CONSThe only one tiny thing is to put in a template email for referencing for regulatory roles, and explain why you need to ask the extra questions. Might also be good to have template questions from FCA forms
Vendor Response
Thanks for taking the time to leave feedback on Zinc, we really appreciate it! It's great to hear that Zinc has helped you save lots of time. That's great feedback on an email template for regulatory roles, I've passed this on to the team. Many thanks, Rachel from Zinc
Replied August 2023
Neyyila
Non-Profit Organization Management, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Most Secure and reliable database for Recruiters and aspirants.
Fabolous experience with Zinc, i never thought background checks will take minutes for verifying the contacts, and another important aspect is its connecting with the reference directly within minutes and taking their valuable inputs, and providing the acknowledgement for the same to the user, which makes this Zinc as global leader!
PROSIs its self explanatory feature which makes the whole process much easy, steps taken in building its GUI and API are useful.
CONSImprove the resolution of CS timing, as it takes a little time to get in touch with CS team.
Vendor Response
Thanks for your kind words on Zinc! It's great to hear that you had a fabulous experience. Best, Rachel
Replied February 2024
Liz
Mental Health Care, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great solution for background checks
Extremely easy and intuitive to set up and use, great customer support. Improves administration of onboarding and new joiner experience.
CONSCustomisation of reference requests to give different questions dependent on the type of referee (and remove the four mandatory questions for some).
Vendor Response
Hi Liz, Thanks for taking the time to leave this feedback, we really appreciate it! It's great to hear you had a positive experience using Zinc and you found it easy to use. We're always working to add more customisation so thanks for letting us know so we can improve. Many thanks, Rachel from Zinc
Replied July 2023
George
Computer Software, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
My experience using Zinc
As a user, it served it's purpose well.
PROSUsing zinc was pretty good. It UI designs are very pleasing to the sees and it's easy to use. I was able to get things done quite fast without much struggle.
CONSUser navigations are not well intuitive causing one to search longer for obvious features. The upload feature for the chat wasn't working, thus I couldn't upload a screenshot while talking to the operator.
Vendor Response
Thanks for taking the time to leave us a review, George. I'm sorry to hear you found the app slightly challenging to navigate, I've passed this feedback onto our tech team. Best, Rachel from Zinc
Replied September 2023
Justyna
Hospitality, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Great system for checking references
Zinc platform is very easy to use. It provides automation and transparency which is something I've not seen done this well before.
CONSThere seem to be some glitches in the system, e.g. once a name of the company is assigned to an email address, it can't be changed by the user. However, the customer support is able to resolve it very quickly.
Vendor Response
Thanks for leaving us a review! It's great to hear you find Zinc easy to use. I'm pleased customer support was able to easily resolve your issue. Best, Rachel from Zinc
Replied September 2023
Anonymous
1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
10/10
Extremely easy to use. Zinc offers a simple and effective way to manage references.
CONSNo feature to edit references once sent. Had to delete and resubmit.
Vendor Response
Thanks for taking the time to leave a review on Zinc! It's awesome to hear you found Zinc really easy to use. Many thanks, Rachel from Zinc
Replied September 2023
Anonymous
5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
True Review
Customer service . Quick response from support specialist
CONSUser friendly . There need to be some video demonstration to explain every steps
Vendor Response
Thanks for your feedback! It's great to hear you found Zinc user-friendly. Appreciate your feedback about a video demonstration. Best, Rachel from Zinc
Replied October 2023
Cameron
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Helpful and responsive customer service
Easy to use, very responsive and helpful customer service that are always ready to help. Easy to keep track of the who, what and when of the different checks that we request.
CONSSometimes the criminal checks can take too long, occasionally it is quicker/needed to go directly to GOV for the criminal check if the criminal check is urgent, however that is more expensive. The disclosure Scotland Application Form process is a bit inconvenient as it seems to have changed to a more long winded way of doing it. Invoices can sometimes be a bit difficult to understand where the purchases came from but customer service can find out for us quickly.
Vendor Response
Hi Cameron, thanks for taking the time to leave a review on Zinc. We really appreciate your insightful feedback, I will pass this on to our product team. I'm glad to hear our customer service team were able to help clarify the invoices for you. Many thanks, Rachel from Zinc
Replied September 2023
Sai
Information Technology and Services, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2023
My experience during backround screening
I really liked how quick the whole process is completed.it helps us in moving to the next stage of getting recruited and landing on a job as soon as possible
CONSZinc could provide more information about what document would they need exactly i.e driving license, id card, etc and which one would be the most preferred and easy to process
Vendor Response
Thanks for taking the time to leave a review on Zinc! We appreciate your insight about which documents you need to provide, I have passed that on to our product team. Best, Rachel from Zinc
Replied September 2023
Angie
Mental Health Care, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Review for Zinc
Brilliant
PROSI generally love Zinc, its fast, incredibly easy to use. What is there not to like!
CONSI would like to see telephone numbers for the companies that have been referenced as we sometimes have questions we need to ask them. This is a very small con though.
Vendor Response
Thanks for your lovely words about Zinc, Angie! It's great to hear you love Zinc and find it easy to use. That's great feedback about visibility over telephone numbers too. Many thanks, Rachel
Replied August 2023
Apostolia
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A great tool to connect
It's fast and immediate. Easy to use, gets the job done quickly and correctly!
CONSI hadn't used it before, so at the beginning i wasn't sure what to do.
Vendor Response
Hi Apostolia, thanks for taking the time to leave a review on Zinc! We love to hear that you find Zinc really fast and easy to use. All the best, Rachel from Zinc
Replied September 2023
Dhaval
Chemicals, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
User Review by DNS
The Overall experience was very nice with Zinc
PROSIt is simple to use abs gets a very quick and prompt update
CONSReference emails sent are blocked by the firewall. Need to clear the security checks
Vendor Response
Thanks for your feedback. We'll look into the deliverability of the reference emails. Best, Rachel
Replied February 2024
Shae
Media Production, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Great Software
It’s always easy for users. You can navigate and it can be used on any device.
CONSHonestly nothing, I have no issues with it.
Archana
Financial Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Very Happy
It was very Nice
PROSTheir is no such things. All was fine I like everuthing in the Zinc app
CONSI t was vey nice. The background check was above the call very helpful customer
Vendor Response
Thanks for your kind words on Zinc! Best, Rachel from Zinc
Replied October 2023
Jason
Hospitality, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Review
being able to conduct an interview over the computer rather than in person
CONSkept kicking me off/ saying there were errors, but it all went through in the end
Bello
Consumer Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Satisfied
I'm satisfied
PROSIt's easier to use and well programmed with
CONSIt is easier to use and well programmed to use ...
Vendor Response
Thanks for taking the time to leave Zinc a review, we really appreciate it! Best, Rachel from Zinc
Replied September 2023
Vivien
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Easy to use
Customer Support is quick and helpful, the live chat function is amazing
CONSMore clarity on what is in the package would have been great.
Sarah
Education Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Very simple to use. Great customer support
Zinc was straight forward and clear. Customer support responded very quickly and helped with all my queries
PROSCustomer support and ease of use. I was able to get through the checklist smoothly.Knew what was required of me
CONSNothing. The product was easy to use as a first time user
Tymon
Computer Software, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Great reference & background checks tool
Reusable references are great, all checks are super easy!
CONSEducation check wouldn’t allow me to choose an exact date (DD/MM/YY), just month and year, and then it shows as a discrepancy when institution confirms the details.
Megan
Utilities, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great and easy to use
Easy to use and quick to deliver.
PROSI used Zinc for a background check in a recent role change. I made a mistake initially but got in touch with the team who corrected it for me quickly, with great customer service. The results came back very fast, and it was sorted within 48 hours! A great service.
CONSNothing that I can think of so far. All positive.
Sam
Computer Software, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Zinc is great
It makes life easier and the integrations are key to that
PROSThe integration with Workable and how easy the platform is to use
CONSnone at this point, everything comes through quickly and it covers everything we need
Vendor Response
Thanks for your review on Zinc! It's great to hear the integration with Workable was really easy to implement. Best, Rachel from Zinc
Replied September 2023
Aaqib
Financial Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Awesome experience
It was awesome
PROSVery smooth to use and submissionUser interface is good
CONSIt has not the finish page where it can show you have submitted thank you . You can close now etc, i was wondering if I completed
Vendor Response
Thanks for leaving your feedback on Zinc! We really appreciate you taking the time. Best, Rachel at Zinc
Replied September 2023