ReferralCandy

RATING:

4.5

(341)

About ReferralCandy

ReferralCandy is a cloud-based solution designed to help online stores of all sizes manage customer rewards and promote referral marketing programs across multiple digital platforms. Key features include campaign management, affiliate marketing, traffic source tracking and rewards distribution. Teams using ReferralCandy can track top traffic sources and new sales from referrals, facilitating decision making through comparison of performance against industry standards. Businesses can identify suspicious referrals and automatically ban fraudulent activities, ensuring compliance with government regulations. With HTML and CSS editing tools, users can utilize pre-built templates and configure them according to individual requirements to establish brand visibility. ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ReferralCandy Pricing

Pricing starts at $47/mo + commission (monthly). All pricing options include a 14-day free trial. We're focused on helping you get more sales. That's why our pricing is based on a commission for each successful referral sale you make.

Starting price: 

$47.00 

Free trial: 

Available

Free version: 

Not Available

ReferralCandy rewards management screenshot
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ReferralCandy Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ReferralCandy

1 - 5 of 341 Reviews

User Profile

Jonathan

Verified reviewer

Internet, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Referral Candy Is Great!

All of our customers have the potential to become brand advocates and earn nice commissions in the process. Big fan of that.

PROS

It's pretty easy to set up, and customers automatically become affiliates/partners once it is set up, so that's great.

CONS

There was an issue with the set up because of the way our cart worked, but Referral Candy helped us get it resolved. I also initially had some challenges finding everything in the admin login, but once I got to the right place once, it was easy to find what I was looking for again.

Reason for choosing ReferralCandy

We use other software for our top-level affiliates, but this works for anyone just getting started, without us having to do much at all.

Tannia

Marketing and Advertising, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Great & Fast Set Up

So far so good. The Success team especially has been fantastic. Thanks to [sensitive content hidden], for all the assistance so far. Your quick responses are much appreciated too @[sensitive content hidden].

PROS

Yes integration with my current business systems was made easy thanks to the teams both at Referral Candy and at Lodgify. I was able to get assistance with my custom store. I am so excited to deploy this campaign and see how it goes.

CONS

So far all is moving well. I have not yet deployed the campaign so cannot give a full review.

Reason for choosing ReferralCandy

They offered a trial month, and also monthly subscription plans without an exorbitant set up fee. For our growing small business like us, who are deploying a referral campaign for the first time, they made the perfect match. We can try out, and grow together.

Jason

Hospital & Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2020

Avoid

PROS

The concept of Referral Candy is good, however their solution is problematic.

CONS

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software. All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'.

Elisa

Food & Beverages, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Exceptional Customer Service Experience: A Truly Outstanding Team

I want to express my gratitude for the outstanding customer service I recently received, especially from [sensitive content hidden]! She is not only attentive but also incredibly knowledgeable and efficient! She resolved my issues promptly and kept me well-informed throughout the whole process. This level of service exceeded my expectations.Thank you for your exceptional support!

PROS

What I like the most about ReferralCandy is exceptional customer support and ease of use.

CONS

As a subscription-based company, coupons need to be manually applied for advocates.

Anonymous

2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Easy to use, affordable & great support

PROS

I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!

CONS

No integration with Zapier & no LinkedIn social sharing option

Reason for choosing ReferralCandy

It was much cheaper for what I wanted to use it for and it seemed that they had better support!