Trackdesk

RATING:

4.9

(38)

About Trackdesk

Trackdesk offers an affordable affiliate software solution, allowing you to kickstart your affiliate, referral, and partnership marketing program with zero initial investment. Enjoy all the essential features completely free until your monthly revenue reaches $1,000. What's more, when you're ready to upgrade, you'll find the best market deal with plans starting at just $67 per month! Navigating the early stages of business growth can be daunting, but with Trackdesk, you can bypass upfront costs until revenue starts flowing. Why is Trackdesk suitable for businesses of all types, including SaaS and E-commerce? - All integrations are included in the free plan until you hit $1,000 in monthly revenue. No credit card is needed to get started. - Trackdesk seamlessly integr...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Trackdesk Pricing

One package with no feature limitations. 10M tracking requests included.

Free trial: 

Available

Free version: 

Available

Grow your affiliate revenue stream with $0 initial investment.
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Trackdesk Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Trackdesk

1 - 5 of 38 Reviews

User Profile

Kelvina

Verified reviewer

Cosmetics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

The best platform to host and build your affiliate program with! Highly recommend

PROS

The easy set up process, the smooth interface and the amazing support team! Also, they offer continued invaluable learning materials to improve your user experience!

CONS

So far, my experience has been nothing but wonderful!

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Solid affiliate software

PROS

Trackdesk offers reliable affiliate tracking, reasonable pricing for the tracking requests included and solid support.

CONS

Less integrations, but not very crucial for decision-making process when selecting the software

Reason for choosing Trackdesk

Better support & more intuitive when checking the demo

Vendor Response

We're thrilled to hear that you had a positive experience and appreciate you taking the time to share your feedback! At trackdesk, we're always looking to enhance our platform, and one of our current priorities is to add more integrations to make your experience even better.

Replied March 2023

Eoghan

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2024

Simple Set Up for Stripe Users

Positive experience, no complaints. Understanding customer support staff made it easy to set up and run

PROS

Integrates with Stripe, generous free tier with an almost fire and forget system.

CONS

As I recall I think we need to issue payouts, if all this could be fully automated it would be a big win.

Reason for choosing Trackdesk

It's the best choice for a pre-PMF price sensitive startup

User Profile

Jools

Verified reviewer

Mechanical or Industrial Engineering, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2023

Generally confusing.

Overall I'm very frustrated but at the same time I get that they are a new company and probably have limited resources. My frustration is borne out of the simple things I want to get done and get started but am falling at the first hurdle. Once they have these sorted then I'm sure it will be good software and that they'll do well. My suggestion is that they start to treat even the free customers as golden. Because we are the ones who will spread the word to our facebook friends in business groups, compatriots in the business world etc etc; the other startups and small companies that will become Trackdesk's bread and butter. But if we're treated as second class citizens that just won't happen. I also, as an aside, don't understand why affiliate companies don't just charge an affiliate charge per sale. Surely as an affiliate company believing in this way of selling should be the best sales pitch ever. Just charge me £0.25 per sale. At least that way you make money from everyone and have an income from the start too. But that's just a thought. So in summary, treat all your customers as gold and put some tool tips written in human speak to guide us round implementation :-) Other than that keep up the good work, with dedication and a good customer feedback loop this will go very very far! Jools

PROS

I like that it's free until a certain revenue level. Other companies give you two weeks and if you're a start up or have no affiliates then you may not even sign up an affiliate in those two weeks. It was easy to set up and the UI looks good. It's early days for them so some user feedback will probably help them tweak this.

CONS

Oh my god it's confusing to set up a deal. I simply want to make a 12.5% commission for all affiliates and it needs me to set 'revenue' (no tool tips explain why). And then an amount to pay, well I don't know the amount as it's a percentage. Support not answering: So I dropped support a line about the above but they seem to not answer. It's been nearly 24 hours and just bots referring me to helpdesk articles that aren't helpful. The helpdesk articles seem to be written in developer speak rather than human. It also seems to be maybe written by a not English native speaker. It's just confusing to try and find the details. They restrict certain parts of the software unless you pay, that's fine. But it seems counter intuitive to have your free option convert to paying when your income level gets to £5k a month, then to restrict the tools that will help us get to £5k a month. I seem not to be able to run multiple affiliate campaigns through WooCommerce?? Free customers are put to the back of the support queue.

Reason for choosing Trackdesk

it was free for a long time. others where free for a couple of weeks which isn't enough time to sort everything out.

Vendor Response

Hello Jools, Thank you for your detailed feedback. We regret any frustration you've experienced. We're on a mission to disrupt the affiliate marketing industry and have introduced a FREE plan, allowing businesses to use trackdesk at no cost until they reach $5,000 in monthly affiliate revenue. The response has been overwhelming, leading us to prioritize support for paying customers. Rest assured, we're addressing all the issues you've highlighted, including a complete revamp of the implementation setup guide. We value your input and would love to hear your thoughts once the changes are live. In the near future, we'll offer FREE customers the option to order our concierge premium implementation assistance services with a one-time payment. If you're interested in this service before the public launch, let me know, and I'll ensure you receive gold-standard treatment even on the FREE plan. Best regards, Alejandro Albi Head of Customer Success

Replied November 2023

User Profile

Thibault

Verified reviewer

Internet, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best Affiliate Tool

PROS

The integration to Stripe is so simple. All my affiliates felt secure thanks to their modern dashboard. Customer support not only is present but have a problem solving mindset. We have a table pricing integration with stripe instead of a payment link, and they customed their code snippet for us within the our. When you compare apple to apple, they really have most features and cheaper solution.

CONS

I'm with TrackDesk for only a month now, nothing I don't like so far.

Reason for choosing Trackdesk

Trackdesk allows for a much higher sales volume at lower pricing points.