Genius Referrals vs Trackdesk

RATING:

4.2

(22)

Genius Referrals has 22 reviews and a rating of 4.18 / 5 stars vs Trackdesk which has 43 reviews and a rating of 4.88 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (22)
4.9 (43)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
September 27, 2022
July 11, 2024
Pros/Cons
  • Pros

  • I like the high levels of customization that I had in setting up our campaign, and the responsiveness of the team to integrate and adapt to our needs.
  • After researching a number of referrals campaign solution options, I choose Genius Referrals, because of its simplicity, yet complete offering capabilities.
  • Cons

  • User Experience for setting up a campaign is difficult.
  • Lastly, the system lacked certain features- we did opt for the lowest package however there were certain features no packages offered.
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  • Pros

  • I also appreciate the intuitive and clear environment where everyone can work. The detailed reporting and, last but not least, the unlimited number of set campaigns and partners are also helpful.
  • Very nice dashboard with comprehensive reporting. Feature-rich software with great support and smooth onboarding.
  • Cons

  • It's just confusing to try and find the details. They restrict certain parts of the software unless you pay, that's fine.
  • I am not aware of any feature that I would be missing at this stage.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos