Support staff were informative, patient, and very helpful. Onboarding was informative and efficient.

I liked that it was easy for event registrants to upload vaccination cards and/or negative covid tests with plenty of time before the event and that CrowdPass staff were able to vet and approve their submissions in a timely manner. Being able to see the registrant use and verification in real time via a transparent dashboard made managing attendees and vaccination compliance very easy. Having the color coded attendee list as registrants checked in also helped streamline the process.

I had no issues with the use or setup of the Vaccination or Negative Test verification tool.

Overall, we had a good experience and good support.

We liked that the platform is easy to setup and it is simple to see all of your attendees and their completion status without seeing their data. We needed a solution that allowed us to see who did and did not complete vaccination verification, and this worked well for that. CrowdPass has excellent customer support, so they handled any folks who had trouble with submitting. They were far faster at approving / denying people than I expected, so that was helpful in the days leading up to our event.

We had the most trouble with the legal waiver from CrowdPass, it seemed to cover more than was needed and working with many attorneys, we had a number of attendees who did not feel comfortable signing the waiver.

It was nice to track the covid results, vaccination cards and test results daily when we used it for one of our events.

The customer service was not the best at all. It was hard to change things we wanted to instantly because no one responded

We needed an outside group to verify that our event registrants had been vaccinated. This was a huge advantage to our team to place this responsibility on CrowdPass.

Doing all of the work and taking the responsibility of getting everyone verified that they were up to date on their COVID shots. It didn't require much time at all from our team.

The only negative is that we still had to manage who had and hadn't been cleared by Crowdpass since it didn't integrate with our registration system.

The customer support was impressive- quick responses and willing to help!

The software allowed for easy upload of required information to attend multi-day event and was a breeze to setup.

The barcode feature wasn't working well on some phone devices.