Eventbrite

RATING:

4.61

(4605)

About Eventbrite

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. Eventgrid supports the creation of customized online event registration pages, multiple types of tickets and pricing structures, discount codes and professional barcoded/iPhone passbook tickets. The solution helps users organize, manage and track events and attendees using its proprietary analytics tools, and it can create badges for registered attendees. Eventgrid lets customers view seating layouts and select seats, sell event merchandise and receive and process online payments via Stripe, Authorize.Net or PayPal. It also helps users ma...
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Eventbrite Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Eventbrite

1 - 5 of 4,556 Reviews

Rachel

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

Changed the way we do events

User Profile

Sarah

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Eventbrite for Beginners

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

PROS

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

CONS

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change. The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

Reason for choosing Eventbrite

The Facebook integration was seamless and is a very powerful feature, that's also free.

Tony

Transportation/Trucking/Railroad, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2023

event brite for prozcreationz

PROS

The held seating usefulness is inconvenient and difficult to utilize. It isn't truly adaptable and has given me serious torments in the past for these particular kinds of occasions where I maintain that visitors should have the option to pick a particular seat at a table for a celebration.The expenses can be crazy for occasions that have a high ticket cost. I seldom use Eventbrite for occasions that cost more than $100 on the grounds that they charge totally an excessive amount of cash

CONS

The saved seating usefulness is inconvenient and difficult to utilize. It isn't entirely adaptable and has given me serious torments in the past for these particular sorts of occasions where I maintain that visitors should have the option to pick a particular seat at a table for a celebration.The charges can be crazy for occasions that have a high ticket cost. I seldom use Eventbrite for occasions that cost more than $100 on the grounds that they charge altogether a lot of cash

Abhishek

Broadcast Media, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2023

Review for eventbrite

PROS

Some pros of Eventbrite software include:User-friendly interface: Eventbrite has a clean, intuitive interface that makes it easy for users to create and manage events and sell tickets.Robust ticketing system: Eventbrite offers a wide range of ticketing options, including general admission, VIP, and discounted tickets, and it integrates with popular payment gateways like PayPal and Stripe.Promotional tools: Eventbrite has a variety of promotional tools to help users reach potential attendees, including social media sharing and email marketing.Comprehensive feature set: Eventbrite offers a range of features to help users manage their events, including tools for managing registration, creating custom branding, and tracking ticket sales.Widely used and trusted: Eventbrite is a well-established platform with a strong reputation, making it a reliable choice for event organizers.Customer support: Eventbrite offers a variety of support options, including a help center, email support, and phone support, to help users with any issues or questions they may have.

CONS

There are a few potential drawbacks to using Eventbrite as a event management and ticketing platform:Cost: Eventbrite charges a fee for ticket sales, which is a percentage of the ticket price plus a fixed fee per ticket sold. This can be a significant cost for events with a large number of attendees.Limited customization: While Eventbrite allows you to customize the appearance of your event page and ticketing forms, the options for customization are somewhat limited compared to other event management platforms.Complexity: Eventbrite has a lot of features, which can be overwhelming for users who are new to the platform or who are organizing a simple event.Customer service: Some users have reported less-than-satisfactory experiences with Eventbrite's customer service.User interface: The Eventbrite platform can be difficult to navigate, especially for users who are not technically savvy.Integration issues: Eventbrite may not always integrate seamlessly with other tools and platforms that you are using for your event, such as email marketing or CRM software.Limited payment options: Eventbrite only supports a limited number of payment gateways, which can be a problem for users in certain countries or regions.

Jermill

E-Learning, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2023

My Go To For Even Planing.

Overall, Eventbrite is a reliable and feature-rich event management platform that offers a good user experience for both event organizers and attendees.

PROS

Overall, Eventbrite has a positive user experience. The platform is easy to navigate and use, with a clean and intuitive interface. Event organizers will find it straightforward to set up and manage their events, including creating custom ticket types, setting up promotional codes, and collecting additional information from attendees. The analytics provided by Eventbrite are also comprehensive and helpful for event planners and marketers.For attendees, finding and purchasing tickets on Eventbrite is generally a smooth process. The platform makes it easy to search for events by location, date, or category, and the checkout process is straightforward. One potential drawback is that Eventbrite charges fees for ticket sales, which can be a significant cost for some users.In terms of customer support, Eventbrite offers email and chat support, but does not have a phone support option. This may be inconvenient for some users who prefer to speak with a representative directly.

CONS

Fees: Eventbrite charges fees for ticket sales, which can be a significant cost for event organizers, especially for smaller events.Limited design options: While Eventbrite allows you to customize the look and feel of your event page, the options are somewhat limited compared to other event management platforms.Lack of phone support: While Eventbrite does offer email and chat support, it does not have a phone support option, which can be inconvenient for some users.

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