Over all, this is a great value.

Honestly, the customer service is what brings Go Sign Me Up to the top of the class. There is no perfect software and every single time (I do mean every single time in all the years we have used them) we encountered problems we received support within 24 hours, even with the 3 hour time difference. Another feature we love is the adhoc reporting feature. It is super easy to pick exactly what you want in a report. Again, no software is going to be perfect, but they do the best they can to provide the fields you need for your needs. We have a unique program and they have worked with us to help us create the fields we need to collect the information we need.

There is a lag time for loading information, at least for us, on the admin side. The interface on the customer side needs a little redesign. Some of the windows are a little small.

Overall, we continue to be happy with GSMU and continue to renew our subscription. The small issues mentioned above do not detract from the overall usefulness that this program offers to us as an organization.

We use this software to register teachers and administrators from hundreds of schools around our state in multiple professional learning courses located in multiple areas around the state. I love how it allows us to customize and advertise our courses in a clear effective way. It also allows us to communicate with the participants in our courses very easily.

I wish that they had live customer support. We use this software to upload hundreds of courses each year, and sometimes you just need to talk to a person on the phone to work through the issues that you were having. Only being able to communicate via email and the ticket system for the helpdesk makes this time-consuming and cumbersome. I also wish there was a way to more quickly and easily aggregate data from the courses.

It works. But it's one of the worst pieces of software I've ever used.

Well, I give these guys an E for effort. If your a college or university, perhaps this may be a good fit for you if you don't care about modern software needs for your administration and users--things like speed, good UI and UX, intuitive flow and appealing modern design, mobile friendly, etc. Pros? It does work, managing a lot of courses and classes, student signups, etc. It does a lot. But it limps along on every level. I think they haven't updated the foundation the software is built on and they're stuck trying to play in a 2019/2020 world with late 90's look, feel, and functionality. The main customer facing website looks modern and well designed while the software itself is a sketchy dude wearing MC hammer pants, has no shoes, two broken arms, and a comb-over. Pros? It works if you can't find anything better--and sadly there aren't a lot of good options in this niche.

See "pros" first. This software has a huge learning curve. Customer service is great and they'll help you get things fixed or figured out. But everything is so poorly designed that you'll have to be reaching out to them on a daily/weekly basis. Almost everything is backwards, anti-intuitive, and clumsy. I feel bad for the programmers who have to build on top of whatever this heap of old 90's code is. I think their main clients are universities who are stuck using their software as it's become so deeply rooted into the bureaucracy. So gosignmeup just collects their month/yearly fees and don't have any need or motivation to create software that truly wows, delights, and helps the customer.

GSMU has centralized several processes and simplified our class registration process and helped us avoid overbooking, and better track who is enrolled, which classes they have attended. We are far more organized with GSMU and the students have a better experience.

GSMU was one of the only solutions we found that had all the features and customization that we needed to offer our classes and track our students. Many other offerings were focused on weekly classes that were drop/in-out or that had only one time format. GSMU had the flexibility to create multi-day and multi-week classes and to keep track of attendance and student information all in one place, accessible from anywhere.

The interface can be a little confusing and sometimes figuring out something we don't use frequently can take some searching, especially since some of the new interface is still in Beta. The site administration does work on mobile/tablet/phone, but the interface can sometimes be cramped on small screens.

Outstanding, truly. Their customer service has been FAR superior than any technology company I've ever dealt with.

GSMU is user friendly and exactly what we needed: a system that manages registrations for live trainings. We were able to customize and implement the system easily and quickly. Viewing and taking attendance is a piece of cake. The reporting capabilities are incredibly robust and you can report out using any field in the entire system. As the manager of training for a large company I could not have asked for a better training registration tool.

The only down side to GSMU is it is not a full LMS where you can host content. Of course you know that going in and they do not pretend to be an LMS.

It has been a great experience and my employers are very happy

Email automation, customization of emails, certifications, being onboarded

Reoccurring trainings are tough because if make a mistake with one, you have made a mistake on all of them.

Go Sign Me Up gave us a simple solution that is easy to use and maintain. The customer service is excellent and is always readily available to address questions and issues that arise. There haven't been many feature updates as we had hoped, but the overall product delivers what it was intended for.

very easy for users from a marketing perspective. the cart experience is familiar.

the inability for users to set up automatic monthly payments, or set up a payment plan through authorize.net

Positive! We love the platform and hope to see credit card payment issues resolved in the futre.

We love that we can create master events and copy those. Not having to re-type registration forms, set up global questions, and customize events as needed is great. Our programs have enjoyed branding their events by adding tile images.

The credit card gateway needs work! Our users have found this to be the biggest issue with the platform.

We Use this software to manage our Registration process for our Training Course offerings!

The software is very easy to use! VERY user friendly. We use this product to run the registration process for our Company which plays a major part in revenue gain. Support Services are easy and efficient. Overall the product is FANTASTIC!

few customizations that affect everyone that uses the software so we have to find work a round for few items.

We are able to upload all of our programs so participants can sign up in advance and pay. Customer service is awesome! Also, when we recommended changes we are kept informed of the progress.

Ability to upload all of our programs, link to our website and calendar and paypal

Complexity of navigating the software to input programs. It could be more robust. Lack of integration with other software we use.

The last 3 years had some improvement, but after having GSMU for this long, we are still wishing the items above could be addressed and added for better functionality.

The updated look compared to our old system

Our users complain that it is not user friendly and experience many glitches in the system. Most of those are due to the browser. We were hoping for more robust reporting options and I find that I usually have to put in a ticket to receive a report. The system seems to move very slow and users complain that it takes an extremely long time for the system to come up. We wish the trainings that are entered were automatically attached by the person that entered it for ease of tracking.

I would say my experience is adequate. I had to teach myself how to use GoSignMeUp, and I would say I have been pretty successful. However, it was not n easy process.

The help guides when troubleshooting problems is very easy to read through.

We have had a lot of technical errors regarding families paying for their courses this summer. When parents would check out, their courses would not register on the website. No reference number of any information of their purchase could be found. The only way we knew they had paid for the courses was the receipt they received from our finance department. This happened to about ten families in the month of May that we know of. I also feel like the copying of courses to a new semester is not an easy process. The specialist prior to me stated that the help desk would copy the courses for me. This has not been the case. I have struggled with creating the CSV file necessary to upload the courses, and still was not successful on my own. It took many messages with the help desk to get my courses uploaded, and I am not looking forward to doing it again in July.

It's affordable, and has many features for event registration. Our account rep is easy to work with, and customer service answers quickly.

Updates typically cause problems for us and some features just don't work as advertised. The end user workflow needs to be improved.

Superb! The product runs our signups with little supervision on our part. And when one email service provider presented us with a nasty problem, your tech support wrestled the issue to a clever solution.

Easy for our registrants to sign up, even many who have little computer skill.

Integration with Zoom webinars could have been easier.

We needed two main things: 1) A system that would be easy for our clients and employees to register for classes; 2)Save time with administrative functions such as email confirmations and reminders. Since we are not a big organization, it is import for this entire process be very efficient. GoSignMeUp has delivered on everything we need.

The deployment process was very good as we had personalized training. The trainer, via webinars, stayed with us until we were fully functioning. The site looks great and is easy for your employees and customers to register. It also provides us with some excellent reports. The bottom line is GoSignMeUp saves us lots of time and effort with the automation of administrative features

I can't think of any. They have delivered on everything we need. We are very happy

This system meets the needs of our program and has great customer service. The support team is responsive and very helpful.

This is an off the shelf product, so the customization is limited. Also, many of the features are not intuitive. It takes time and effort to learn and understand how to use this system.

Great software -- willingness of GSMU to tweak it to fit our needs, either immediately, or longer-term product improvement grid. Great staff -- always a phone call or email away to help explain, fix or make things better. Quick turnaround always. We are VERY pleased with this provider and their product!

At-A-Glance features.