About MyRec.com

MyRec.com is a web-based recreation activities and registration management solution that helps businesses streamline processes related to account creation, inventory tracking, ticket sequencing, financial reporting and more on a centralized platform. It allows staff members to create daily, weekly, monthly and annual membership plans with age and grade restrictions.

MyRec.com's registration module lets employees schedule programs, reserve facilities, process payments, update user information and maintain family calendars. The program management tool enables team members to handle sponsorships, assign coaches, schedule activities, track attendance, and monitor team sports standings, scores and upcoming events. Additionally, with the point of sal...


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Supported Operating System(s):

Web browser (OS agnostic)

107 Reviews of MyRec.com

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(68)

68

4 stars

(38)

38

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 107 results

October 2017

User Profile Picture

Andrew from Town of Upton Ma

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

MyRec has been a wonderful program for our department!

Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Pros

The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Cons

While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

Response from MyRec.com

Replied November 2017

Thanks for the great comments Andrew!

May 2021

Blakely from Charles County Recreation, Parks & Tourism

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Lots of Great Features, and working on more!

Pros

The ease of the software if wonderful, it is very user friendly for staff as well as the public. We were previously not able to refund directly back to cards, this has been a wonderful feature as well as monthly auto billing for our gymnastics team. We are able to set up programs that can be reserved for a specific time, and sports activities that can be set up to create a schedule. All introduced and explained by MyRec's wonderful staff. They have always been available to assist us in set up, and to troubleshoot any issues we have encountered.

Cons

It is currently in the development process, however there are a few features not offered to the standard user we would like to see. Such as, allowing for an inquiry only option to view activities for information only. Such as description of class, and to check times, price and availability. Currently you require staff to be listed at least as a manager to receive this option. In that case however they are able to change the program and we are concerned that staff may do so by mistake.

Reasons for Choosing MyRec.com

Cost, and ease of use

Reasons for Switching to MyRec.com

Better customer service, ease of the software, and price.

Response from MyRec.com

Replied May 2021

Thank you for taking the time to review, and for your request to enhance our user settings. We are so glad that you are enjoying the software.

November 2021

Melinda from Town of Lexington

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Amazing Customer Service

Amazing so far.

Pros

Easy of use, great price, amazing customer service and functionality.

Cons

So far not much, there are some financial reporting we would like to see, and fixes around waitlist notifications, but most everything we need is in MyRec.

Reasons for Choosing MyRec.com

Pricing was better.

Reasons for Switching to MyRec.com

Very outdated software, we outgrew it. Not great functionality for what we needed.

Response from MyRec.com

Replied November 2021

We are so happy you are enjoying the software. If there is anything you need please remember you can always call into our client services department, and also can submit a change request if you find we don't have a specific item.

December 2019

Laura from Newport Parks & Recreation

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Allowed us to transition from paper to online!

Pros

We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too.

Cons

The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great.

Reasons for Choosing MyRec.com

The overall cost for other products was prohibiting for us. MyRec was most affordable.

Response from MyRec.com

Replied January 2020

Would love to chat about the public facing side- specifically what they are finding difficulty with? Give a call into client services and we will gladly provide any assistance if needed!

November 2021

Jason from Town of Fishkill

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2021

MyRec is way to go for Recreation Management!

I enjoy using the MyRec software. It is a great tool for recreation departments. I highly recommend it to anyone in the field.

Pros

Easy to use, eliminates hours of record keeping/filing, and paperwork. The system is customizable. Customer support is top notch. They are constantly updating and improving the software using feedback and ideas from the departments that use the software. If there is a function that you need and is not available, they will try to add that function in. If there is a question that the representative doesn't know the answer to, he/she will look into it or test it out and get back right away.

Cons

Sometimes updates happen and I don't know about them. MyRec always sends updates out though so it is just a matter of looking it up or giving them a call. Sometimes there is an option that I think does one thing but does another. Their customer support team is always willing to help whether it is a complicated matter or a simple one.

Reasons for Choosing MyRec.com

Easy to use, top notch customer service who was willing to help and always available. It also came highly recommended by other departments.

Response from MyRec.com

Replied November 2021

Thank you for taking the time to review. It is a pleasure to serve you and are thrilled you are finding the software is simplifying your recreation management.