Having been a MyRecDept.com customer for over 15 years, I have always found the MyRec team to be very responsive to any issues I ever encountered. I really appreciate that now the software is so fully functional that they call us to check in and make sure things are going ok and that we are taking advantage of any new features that they have recently added.

I really appreciate that MyRecDept.com continuously improves the product, adding new features and streamlining functionality all the time. The MyRecDept.com software gives our organization everything we need for a fraction of the price that we would pay to use some of the more "well known" recreation admin software company's products. Why pay more for fancy bells and whistles that you will never use?

There are a lot of issues with the in house operations; my Program Coordinators prefer RecDesk's software, but the customer service, desire to do better, and flexibility that we get from MyRec are far superior to them. Like I said before it is a glitchy program and is not consistant, but ultimately it does what we need it to do and MyRec does put a lot of effort into making the software better all of the time.

The community site is easily search able for patrons. The company's openness to development in suggested areas. It does feel like MyRec is trying to consistently improve its operations for the better. The base functions of creating households, registering for programs, and point of sales operations are very easy to learn and use. Cloning of programs and activities is easy and extremely useful and efficient. Dashboard information is great! It would be out of this world if it was customizable. Customer Service and tech help is quick and often knowledgeable to fix issues in one call.

Overall there is no consistency with options and filters. For example some reports you can get an excel export and some you can't, this is the same for programs (advanced verse standard) and all other modules. The software is very glitchy. The site can shut down with no warning and we have to call in to make sure it is taken care of. We also deal with some odd one off issues that can't be explained, but we usually find some sort of solution. It keeps us on our toes, but wish we could depend on the software more. Things change so fast that it is hard to keep up sometimes. Offer quarterly training would be amazing! Streamline integration with other software. I mentioned earlier the issues with Constant Contact, it would be great if there was an easy integration with financial software like MUNIS. I believe it is possible, but we have not tackled that project yet.

I appreciate all the help I have received from customer service. They are amazing!

There is only one thing I like about myrec, which is the customer support. The customer support is amazing, they are always there to answer and help with problems. I call all the time and have become very friendly with the staff. They always answer the phone and always help me fix whatever problem I'm having.

I do not like myrec. I keep a little book in my desk called the " I hate MyRec book" and I write down all of the stupid problems I have. Things that should be simple are not. Looking up a name, you can't put in the name , Chin, b/c the Chins will not come up, it starts with A's. Or, I know someone is in the system, put in the name, spelled correctly but it still does not show up. The system insists I put in information I do not have, so I have to make it up, like birthdays, addresses, emails. Why can't I leave it blank. I hate that it always forces me to confirm this stuff but at the same time it won't stop people from making duplicates, which I can't delete of ever merge together, b/c its not simple. In our old system, you would pick a group and click send email, now I have to click nine times to do the same thing! Nine times! The same thing with labels, in the old system, find the group hit labels, this system, you have to dig for it. When looking up information I see a lot I don't need and nothing I want is on the same page. How about the persons name, address, phone, etc. on one page, ( the address is on a different page) with.. the activities they are in and the credits/ balances they owe? While I think the support is amazing, I hate that I have to call constantly for the smallest stuff. I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it.

MyRec has been good to work with and is user friendly.

Cloud based. Easy to use. Customer friendly.

Overall look seems to be a bit dated.

The ease of the software if wonderful, it is very user friendly for staff as well as the public. We were previously not able to refund directly back to cards, this has been a wonderful feature as well as monthly auto billing for our gymnastics team. We are able to set up programs that can be reserved for a specific time, and sports activities that can be set up to create a schedule. All introduced and explained by MyRec's wonderful staff. They have always been available to assist us in set up, and to troubleshoot any issues we have encountered.

It is currently in the development process, however there are a few features not offered to the standard user we would like to see. Such as, allowing for an inquiry only option to view activities for information only. Such as description of class, and to check times, price and availability. Currently you require staff to be listed at least as a manager to receive this option. In that case however they are able to change the program and we are concerned that staff may do so by mistake.