About MyRec.com

MyRec.com is a web-based recreation activities and registration management solution that helps businesses streamline processes related to account creation, inventory tracking, ticket sequencing, financial reporting and more on a centralized platform. It allows staff members to create daily, weekly, monthly and annual membership plans with age and grade restrictions.

MyRec.com's registration module lets employees schedule programs, reserve facilities, process payments, update user information and maintain family calendars. The program management tool enables team members to handle sponsorships, assign coaches, schedule activities, track attendance, and monitor team sports standings, scores and upcoming events. Additionally, with the point of sale (POS) tool, s...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

80 Reviews of MyRec.com

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(52)

52

4 stars

(26)

26

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 80 results

October 2017

Andrew from Town of Upton Ma

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

MyRec has been a wonderful program for our department!

Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Pros

The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Cons

While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

Response from MyRec.com

Replied November 2017

Thanks for the great comments Andrew!

October 2020

Samantha from East Windsor Parks & Recreation

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

User Friendly and Support Team is Fantastic!!

The MyRec.com staff is extremely responsive and always a phone call or email away when we need to troubleshoot a problem or ask a question. When we initially set up our software system they did all the leg work for us and took all of our program information and inputted it into the website for us, making it a seamless transition.

Pros

Provides a user friendly interface for our customers. Program registration is very easy to utilize whether setting up for a one time program or advanced activities such as sports or camps. I also love that we can input our registration forms online through the custom forms feature, and cut down on paperwork in the office.

Cons

There are very few things I don't like about this software. The staff is always looking for feedback on how they can improve the software to better serve their clients and their communities.

Reasons for Switching to MyRec.com

We were looking for a software system that was much more user friendly and one in which we could bring our summer camp registration online.

Response from MyRec.com

Replied October 2020

We are happy to hear you having such a great experience with the software. Thank you so much for your feedback- it has been a pleasure working with East Windsor!

November 2020

Octavia from Richland County Recreation Commission

Company Size: 201-500 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

MyRec Review

Overall we've had a great experience with MyRec and their associates. Very attentive to their clients needs and willing to go the extra mile.

Pros

MyRec is a user friendly and adaptable recreational software that contains modules which meet the needs of our daily operations as a parks and recreation agency. The functionality and concepts of utilizing the software are easy to understand and orient new employees on especially, with the videos and pdf instructions underneath the Help Files. All of the software support employees were present and offered assistance to any software issues and if there unavailable, would respond back quickly via telephone or email. All of employees would walk you through an issues or problems and either had a solution or, would seek additional information from their team/co-workers. Steadily provide updates and new revisions made within the software on a monthly basis through there web-based newsletter. Automatically archives programs, activities, events and rentals that have occurred on the specific date, time and location. Can retrieve and easily clone previous programs and activities.

Cons

Employees within different tiers (managerial or recreation leader) had either too much or not enough access to features on MyRec. Having to manually block an account that currently holds a balance which still allows the account holder to register for future programs, activities and events. Account holders can create more than one account in the system by placing their name underneath another account (family member or friend) instead of the system automatically linking the account holder to their former or current account. At times we've had issues with adjustment on accounts more specifically when it comes to members receiving pro-rated or full refunds for their purchases. Members not receiving any notification emails after resetting the password to their account.

Response from MyRec.com

Replied November 2020

Thank you for your review. We are thrilled the software is meeting your expectations. We also have some of your concerns in development right now- so keep an eye on those updates!

December 2019

Laura from Newport Parks & Recreation

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Allowed us to transition from paper to online!

Pros

We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too.

Cons

The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great.

Reasons for Choosing MyRec.com

The overall cost for other products was prohibiting for us. MyRec was most affordable.

Response from MyRec.com

Replied January 2020

Would love to chat about the public facing side- specifically what they are finding difficulty with? Give a call into client services and we will gladly provide any assistance if needed!

October 2020

Colleen from Town of Goshen Recreation Department

Company Size: 1 employee

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Best Rec Software!

My overall experience with MyRec.com has been super positive and has been one of the best decisions of my career to do. It did take some convincing of the Board of Finance for the Rec Department to spend the money, but once they realized how great the accounting is, it was a no-brainer. The auditor loves that we use it as well. It means less cash coming through the office and more online accountability of the user. I cannot say good enough things about this product and company!!

Pros

Love the ease of the backend of the website. It's easy for me to see people's accounts, access programs, keep accounting of programs, etc. Plus, it's easy for the users as well! They can register for multiple programs and just pay once. It has made my job less about creating my own accounting sheets and keeping track of who has paid and who hasn't and more about creating fun exciting programs for people to register for! MyRec.com's customer service is awesome too! I had a suggestion for being able to email teams separately and they decided it was a great idea and was able to implement it into the system for everyone!

Cons

Wish I had the ability to change up the website header and colors of the website on my own instead of having to contact the company, but besides that, I have no complaints!

Reasons for Choosing MyRec.com

MyRec.com is a small company and I was able to talk directly to the [SENSITIVE CONTENT HIDDEN] when trying to figure out which product to purchase. I was even able to meet the people I was speaking with at the CRPA conference and was given a great demo. They had a great competitive price and I knew I couldn't go wrong! The product speaks for itself!

Response from MyRec.com

Replied October 2020

Thank you for taking the time and giving us a fantastic review. We are so happy the software is exceeding your needs. It has been a pleasure working for Goshen Rec!