Having been a MyRecDept.com customer for over 15 years, I have always found the MyRec team to be very responsive to any issues I ever encountered. I really appreciate that now the software is so fully functional that they call us to check in and make sure things are going ok and that we are taking advantage of any new features that they have recently added.

I really appreciate that MyRecDept.com continuously improves the product, adding new features and streamlining functionality all the time. The MyRecDept.com software gives our organization everything we need for a fraction of the price that we would pay to use some of the more "well known" recreation admin software company's products. Why pay more for fancy bells and whistles that you will never use?

There are a lot of issues with the in house operations; my Program Coordinators prefer RecDesk's software, but the customer service, desire to do better, and flexibility that we get from MyRec are far superior to them. Like I said before it is a glitchy program and is not consistant, but ultimately it does what we need it to do and MyRec does put a lot of effort into making the software better all of the time.

The community site is easily search able for patrons. The company's openness to development in suggested areas. It does feel like MyRec is trying to consistently improve its operations for the better. The base functions of creating households, registering for programs, and point of sales operations are very easy to learn and use. Cloning of programs and activities is easy and extremely useful and efficient. Dashboard information is great! It would be out of this world if it was customizable. Customer Service and tech help is quick and often knowledgeable to fix issues in one call.

Overall there is no consistency with options and filters. For example some reports you can get an excel export and some you can't, this is the same for programs (advanced verse standard) and all other modules. The software is very glitchy. The site can shut down with no warning and we have to call in to make sure it is taken care of. We also deal with some odd one off issues that can't be explained, but we usually find some sort of solution. It keeps us on our toes, but wish we could depend on the software more. Things change so fast that it is hard to keep up sometimes. Offer quarterly training would be amazing! Streamline integration with other software. I mentioned earlier the issues with Constant Contact, it would be great if there was an easy integration with financial software like MUNIS. I believe it is possible, but we have not tackled that project yet.

We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too.

The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great.

Great people to work with both from the sales side and the customer service side. The software really takes into consideration how a recreational professional would need to use it, not just a generic use. We are very happy we made the swtich!

It is a very straight-forward software to use on the admin side and user side. It is affordable and they are always taking our feedback on ways to improve features.

We switched from ActiveNet and found there were some features that MyRec did not have that we liked previously. We have been with them for over 2 years and have been able to talk through how to add features or improve features when possible.

The MyRec.com staff is extremely responsive and always a phone call or email away when we need to troubleshoot a problem or ask a question. When we initially set up our software system they did all the leg work for us and took all of our program information and inputted it into the website for us, making it a seamless transition.

Provides a user friendly interface for our customers. Program registration is very easy to utilize whether setting up for a one time program or advanced activities such as sports or camps. I also love that we can input our registration forms online through the custom forms feature, and cut down on paperwork in the office.

There are very few things I don't like about this software. The staff is always looking for feedback on how they can improve the software to better serve their clients and their communities.

For the first time, we are able to register folks for programs and reserve/rent facilities all through our website. This has cut down on our phone requests, office visits, etc and helped us be more efficient. Having the platform to accept online payments has been a "giant step" for us.

It was fairly easy to apply to our needs and to tailor it for all our applications. The support team has been fabulous to work with. They are responsive and willing to find answers and solutions to your issues.

There seems to be quite the delay when moving from one page to another...not sure if the delay is on our end or MyRec's.

MyRec has changed our customer experience and provided us more management over our facilities and our revenues. We saw an increase in our Summer reservations and a huge decrease in that traffic in our office. This has allowed our staff to be more active with other projects. As a plus when we have had issues MyRec's customer Service is leaps and bounds above other software I have used. (Active, EZ Facility, RecTrac) I am very happy that I found MyRec so many years ago!

Their customer service is top notch. Top down they all know their software and can help you find a solution that would make your life simpler. Our clients love online reservations and as a staff we love how easily folks can take care of their reservations, programming, and recreation needs from home. Increased awareness, and less traffic through our offices. Bonus all the way around. The financial reports are also super helpful showing how our income is broken down. Tells the story we need for our assembly.

There are things that aren't perfectly smooth when trying to make reservations as an admin but it isn't a super pain, just wish it was even easier.

Before MyRec our department was living in the dark ages of carbon copy forms and huge binders alphabetizing participants. MyRec brought us into the 21st century and we haven't looked back.

MyRec is very easy to use for the administrator and public user. The company consistently makes changes to enhance the experience. The reporting is thorough and accurate. The customer service is stellar. Any issues are very quickly resolved. It's great that customers can log in and see all of their families camps and activities in one spot.

The only thing I wish was different is the login username requirements for the public side. The #1 call we get from the public is users not being able to log in because they didn't realize that their username isn't necessarily their email address. If they required the username be an email address, this would help with this issue. Otherwise, everything is great.

Amazing so far.

Easy of use, great price, amazing customer service and functionality.

So far not much, there are some financial reporting we would like to see, and fixes around waitlist notifications, but most everything we need is in MyRec.

I just wish I would have found them years earlier. They are so user friendly and it's so easy to build programs and activities. For a fraction of the price of RecTrac.

MyRec's customer service is AMAZING. They did all the leg work for us to get up and running. Things that needed tweaked they did immediately and we have asked them for some additional services and they are working on them. We used to have RecTrac and even started the migration to the new 3.1 and it was a total nightmare. So glad we found MyRec!!

This is hard...because it is so great. We have a few membership discounts that can't be done but they are working them out. We also asked them to build a reservation packet for our health center and pool due to covid. That should be done by summer.

Overall we've had a great experience with MyRec and their associates. Very attentive to their clients needs and willing to go the extra mile.

MyRec is a user friendly and adaptable recreational software that contains modules which meet the needs of our daily operations as a parks and recreation agency. The functionality and concepts of utilizing the software are easy to understand and orient new employees on especially, with the videos and pdf instructions underneath the Help Files. All of the software support employees were present and offered assistance to any software issues and if there unavailable, would respond back quickly via telephone or email. All of employees would walk you through an issues or problems and either had a solution or, would seek additional information from their team/co-workers. Steadily provide updates and new revisions made within the software on a monthly basis through there web-based newsletter. Automatically archives programs, activities, events and rentals that have occurred on the specific date, time and location. Can retrieve and easily clone previous programs and activities.

Employees within different tiers (managerial or recreation leader) had either too much or not enough access to features on MyRec. Having to manually block an account that currently holds a balance which still allows the account holder to register for future programs, activities and events. Account holders can create more than one account in the system by placing their name underneath another account (family member or friend) instead of the system automatically linking the account holder to their former or current account. At times we've had issues with adjustment on accounts more specifically when it comes to members receiving pro-rated or full refunds for their purchases. Members not receiving any notification emails after resetting the password to their account.

Working with My Rec. has been one of the best decisions that I have made in my 20 year tenure here at the Kingston Recreation Department. As mentioned previously, their professionalism, responsiveness, and overall great product make them an organization that I continue to tell other's about as it allows for enhanced efficiencies and productivity for our Department.

Our department has been using this software for 6 years. The pros are the ease of use, the exceptional customer service, the support of their staff to listen to questions and create/install new ideas based upon the users requests. They listen to their customers and are constantly creating and improving options based upon their customer's needs. The software provides so much data/information for us as department users which is extremely beneficial when budget planning, and showcasing what we do. The end user, our members/account users also continue to let us know how easy it is to use the software and receive information back from us via e-mail blasts and text blasts. The ease to add/change program and facility information is very important as well.

No cons about the Software, and this is not really a con... but more of a suggestion as a non-technical person, it would be great to have training's/webinars, etc for new functions when they are added, or just a yearly training/webinar to remind us and showcase all that the software can provide. I know that we probably do not use all of the elements as being only a 2 person department it is hard to stay on top of all the new components.

Overall my experience has been a good one. I feel that the software is not the easiest to train new staff to use. Also, many of our families struggle to set up there account by themselves. There needs to be a simpler way for them to setup an account. When calling into the help desk everyone has always been very helpful. If they don't' know they answer they find out and call us back.

The software has a lot to offer a small recreational organization. We enjoy being able to input all our programs into a easy to use site and then it creates the public website for us. The software also offers many different features that we currently use, facilities rentals, program registrations, program attendance sheets, email blasts, important notices, and more.

As a larger organization we offer more programs than other myrec users and we have a tendency to stumble on more of coding/programming issues. It offers a scheduling software for team supports, but it is not user friendly and/or properly setup. We have gone to using free online software to schedule our team sports and then end up inputting the schedule into the system. I saved us over 8 hours or work. If you are the only one using a feature then your request to fix it goes to the bottom of the requests. The public has a

Has the bones, I have great difficulty navigating.

The MyRec software certainly has it's benefits. The registration process for users. reports and scheduling.

Hard to navigate from one screen to the next. frequently have to click back to a starting point and redo the process completely over, instead of being able to click a link on the page or use a back/return option. Seeking a highlighted option to perhaps get you to where you want to go is at time frustrating. the option of cancelling a program does not exist and refunding registrants is cumbersome. Additionally emailing and entire program require each activity to be addressed separately.

From the first time we used MyRec you could understand the ease of understanding the platform and software. I am no where near a computer wiz and the software allow for anyone (including me) to quickly navigate and understand using the software to your best advantage. One of the best advantages to this software is if you ever get to a point that you are "stuck" one quick call to a MyRec specialist and your troubles are quickly solved and then they put a smile on your face :)

At first glance you could see the difference in design features and ease of understanding.

Always working to adjust anything you may dislike.

Overall, we are pleased with MyRec and are continuing to learn how to use the program to best meet the needs of our Department.

Overall it is fairly easy to use and understand both from the management and public side. We like that we can build the custom forms to capture all the additional requirement for our registrants and that is easily applies to future registrations for the time period in which we designate.

There are some inconsistencies between features (i.e. between Standard and Advanced program set up) that can be a bit challenging. We've run into some issues with fee adjustments, exporting rosters especially those with custom forms, and a couple other small issues. We wish the 'printable form' version of registration check out included custom forms/questions so that we could have all required registration information on one page.