About RegFox


Regfox by Webconnex is a cloud-based registration management solution designed specifically for racing sports events. The solution allows event organizers to create customizable registration pages and send invites to the team or individual participants.

The RealView technology allows users to create and customize registration forms through a drag-and-drop interface.The solution also provides admin rights for managing the registration page which includes conditional visibility in which user can set restrictions in viewing text, graphics, field or a section in the form. It also helps the user to set date-base and supply pricing which includes the set of rules for pricing and date wise set up of price incentives and price increase in order to record pricing trend at every stage.

With Regfox, users can set rules for formatting and visibility of certain fields within the registration form, and capture relevant attendee information. It is priced on an annual subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

77 Reviews of RegFox

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(66)

4 stars

(10)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 77 reviews

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October 2018

Dave from My After School Programs, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Regfox rocks

Overall, I would say the Regfox software and Regfox customer support is the best I have ever worked with. Hands down. Customer support is always there (weekdays), everyone very polite (and fun), very smart, and they make you feel special, like one of the team. I mean it. It sounds like a commercial, but it's true.

Pros

I run sports classes for kids, and I was able to create registration forms (they call "campaigns") for people to choose classes based on grades, so upon entering a grade, only the grade appropriate classes will show as a choice. Further, I can price each class differently, and I can prorate classes, so someone signing up before the first class will pay full price whereas someone signing up after the first class will pay a prorated lower fee, all done automatically. In truth, the software is thought through so well, so cleverly, that I have not found anything I cannot do if I want. It's really a blank slate restricted by my creativity and ability to think logically. If I wanted to, I can even prevent individuals from registering while other can register if I want. It's really amazing software, that I am still coming to understand and it does pretty much everything I want, and I am not an easy customer to please.

Cons

One con is that sometimes the software can be labor intensive, meaning it takes a lot of work to design certain complex tasks, something I suspect most people will NOT have to worry about. Second, and it's not exactly a "con" of the software, but what one needs to be aware of is that to make this software really "sing" for you, it really helps to like to think about logic a little. It's built for everyone, so everyone can use it to some degree, but not everyone will be able to do anything. But that's where the tech support comes in and they can help.

July 2016

Scott from Cliff Drysdale Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Cliff Drysdale Tennis on Regfox

We have been using the regfox software for roughly 14 months now and the Webconnex team have been exceptional in every aspect..... The Webconnex team are always pushing the boundaries to improve the software based on the most important feature the customer. I not only recommend Webconnex to my colleagues in the industry but make a point to refer then as they have changed our whole online registration process resulting in a huge growth in our online revenue and as a tennis club/camp operator that allows us to spend more time on the court while still taking care of our customers 24/7.

Pros

1.The access to the webconnex team
2. The simplicity and exceptional functionality of the software
3.The flexibility to customize the registrations to our needs
4.First class look and professional templates
5.It is very reliable.... this is a big point of contention with software that is out there as alot of similar products are unreliable and do not have the support staff when problems arise and that hurts your reputation and not theirs.
6. the new social media share
7.Most of all the continuos upgrades to the software making it better each and every day and the teams willingness to listen to their customers on areas of improvement.

Cons

I would like folders on the new platform like the old one to assist with organization. I know this feature is coming but would be nice to have today.

January 2016

Kristin from Kuehn Consulting, LLC

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0

January 2016

Tough interface & product library; Great Customer Service

Pros: RegFox was recommended from someone in the payment transaction industry for registrations. I like that you can customize all sections of the event, and once you spend the time in the beginning it is smooth sailing. You don't have to babysit. The analytics are WONDERFUL. I was contracted to set up an event for someone else, and they are dazzled by having that information to check. I had a great deal of questions and problems while setting up my campaign. It was a blessing to have a responsive customer service team. Cons: The interface is a bit clunky for me. While I am a online registration novice, I do consider myself a pretty tech intuitive person. The set up of my campaign was extremely difficult and user experience unfriendly. Until the campaign launched, I had to call or message the tech support with a plethora of questions daily. Establishing the gateway was easy once I found my information on "settings" but once again - It just was not initiative on the site. Also, there was a glitch on requiring first and last name when I launch initially. The biggest improvement opportunity I saw was for the communication follow ups. Perhaps it was my novice brain, but I was trying to use this page to communicate with the registrants without the use of email. I had a welcome packet to send out and I could not delete the campaign after it was sent out. It also was not clear to me it would not be send out past the first people that were signed up at the time. The problem was resolved, but left me feeling uneasy. Further explanation on how to use this section would be great. All in all - keep up the great customer service, and customization of RegFox. Look to create more efficiencies and clarity for the user while guiding through the platform.

March 2017

Jake from Christ's Church of Oronogo

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2017

Great System- Will Continue to Use

We had been trying to find a system that was easy for our event attendees to use while also not forcing us to track down payments, and RegFox helps us accomplish exactly what we need. Some of the tools take a bit of getting used to, but the customer support has helped us overcome our hurdles. We really like the automatic payment charge feature, which allows us to get a deposit initially and charges the balance at a later date. This helps some of our families that don't have enough money to pay outright when they sign up, but it ensures we get the money they said they would get to us. We no longer have to track down payments, which saves us countless hours of work. Though the price can get steep for events with a higher cost, the time (and thus cost) saved on the part of our admin team is worth it.

Pros

Automatic payment charging
Ease of use for attendees
Customer service is knowledgable and helpful

Cons

Price high, but comparable to other programs

March 2017

Michelle from This Star Won't Go Out

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great Company & Great Software

If I could give a 6 star rating for customer support I would. These guys go above and beyond-- offering things like making short videos to explain/show how to do something on their software, and the ever amazing superpower of NOT getting annoyed when you don't understand how to do something. They want to make this as easy as possible, and they do. The $$ is WORTH it. Registration has been a breeze for all of our athletes. I have worked with other types of software like this, and they can all be a real pain and very confusing. The options they have to add to your registration are incredible. The tie in with GroupRev has been particularly beneficial. Thank you to the amazing team at RegFox for all of their help on our Virtual 10k fundraiser. Not only are you making it easier for us to raise money for our charity, it feels as though all of the extra work you do makes it so you are raising money for our charity right alongside us. Thank you for helping families of children with cancer.

Pros

The ability you have to personalize forms for registering for an event. Also the coupon feature is wonderful!

Cons

Possibly make the creating of an event process to include all of the little steps so you don't miss any. Going "behind the scenes", as it were, to find the treasure-trove of all the things your software can do is a little daunting!

March 2017

Elizabeth from Women On The Beach, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

SO FAR SO AWESOME!

Okay...so it's the day before we debut the registration and I am writing this review in advance because I refuse to be one of those grumpie-grumps that have to wait to the very end before saying "hooray!"This is not our first registration rodeo (it's our second) but as a VERY small non-profit grassroots organization , due to the complexity and horrible end user experience of our last registration subcontractor, we barely broke even. Needless to say, I contracted RegFox after a lot of research and was still scared to death. Not so anymore. The difference in customer service and ease of use has been phenomenal. I can't imagine that it won't be the same all the way through to the end. I will let you know how it goes. So...I will be posting again as of April 30, 2017 (the day after our event.) All I can guarantee, at this point, to anyone who wants to try this particular service...THEY ARE AWESOME. The email contact folksrespond quickly, appropriately, with curtesy and a sense of humor. Whether computer generated or out of some third world country...I don't know. What I do know is that I FELT and truly believed that I was being advised by my best friend's daughter from next door. That alone was well worth the couple of dollars per registrant that is required by this service. We are very excited to see how our registrants respond. We'll keep this review blog posted! Best regards, Beth Casano, President of WoB, Inc. Vero Beach Florida.

Pros

Ease of Use. Anyone who has ever worked a publishing program would find this simple beyond belief. Novice program users will find the help videos and commentaries simple to follow. The correspondence with live programmers is fast, efficient and truly amazing

Cons

...seriously? Set up...flawless. We'll let you know about end user.

September 2018

Miranda from Lace, Grace & Gears

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

CUSTOMER SERVICE EXTRAORDINAIRE

GREAT SERVICE, GREAT SUPPORT, GREAT SOFTWARE!

Pros

Customer Service Analyst "DAVE" helped me out of pinch and went 1 million miles over what was expected to retrieve data that I inadvertently removed. He and his DEV team saved me HOURS of manual work.

Cons

There is nothing I do not like about this software

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

December 2018

Great solution for small business

Pros

It has been a great registration solution for our small business it handles all of the payments and details and tracks it every year.

Cons

Nothing really, except our level we have been using is being phased out and we will no longer be able to afford to use it as a solution for us.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Love RegFox

Tried everything else . . . finally found RegFox! It's the best product for our nonprofit learning center's registration needs. The customer support is wonderful too!

Pros

RegFox does almost everything we need it to, at a price dramatically lower than its competitors and with a beautiful, intuitive interface that's great for our administrators and our customers.

Cons

I wish I could set up automatic payment plans and partial billing.

February 2018

Michael from Top Mark Events

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Wish I Could Give 10 Stars

Easy set up, works without any hiccups. Great product!

Pros

First off - their customer service is incredible! one of the customer rep is awesome and really helped us out of a bind with our event. I've used RegFox for several clients and events and it's been a winner every time. Their fees are more than reasonable, everything works perfectly, and overall it's an awesome product.

Cons

Their primary in-house payment Gateway is WePay. We signed up and started collecting funds for our event, and WePay came back after several tickets were sold and said they were going to have to hold a large amount of funds. This wouldn't work for our event, so we talked to her and she let us know there is another option used for cases like ours. I wish this was advertised as we could have saved ourselves a few days of headaches.... but she got things taken care of immediately and made sure everything was fixed as we needed it to be.

October 2017

Amy from Insure the Uninsured Project

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Probably the best registration software I have ever used in my 20+ years of managing events.

Many, but mostly flexibility to create the forms they way I want. I also appreciate the robust analytics and excellent technical support.

Pros

- It's super easy to design the registration form and confirmation.
- Flexibility with reordering or adding fields
- Friendly customer service, and I appreciate the quick, thorough responses!
- Robust analytics, which are so helpful; I look forward to seeing the results of our campaign.
- Affordable for a non-profit organization, such as ours
- I could go on!

Cons

Just one thing so far, which is that the font color in the confirmation is inconsistent, and I have tried to highlight the text and choose the color. I still get gray and black text, which must be due to the editor. Do I really need to know HTML to fix this? Should be easier. Other than that, I don't have anything to complain about.

September 2016

Tim from Drake Ventures, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

So glad I found RegFox!

I was asked by Eric to give my thoughts on RegFox vs. RegOnline (our previous online registration solution)... RegOnline vs. RegFox... First off the interface is light years ahead of RegOnline... it's much cleaner and definitely more intuitive! The RegFox logic module is awesome! It's easily understandable by the average person, like me! : ) The price is the big clincher!!!! What we are getting in return for just 99ยข is incredible! Our customers are lowing the simplicity of registering compared to the multi-paged registration that they had to endure with RegOnline. Oh yeah, being able to design your own registration form... freak'n awesome! RegOnline, you're stuck with what they use to style/format their forms. Ours our pretty basic because I got stuck behind the gun after trying to work with a developer to d our own registration on our website... we spent two months on it and I had to scrap everything he did! : / But thankfully I found you guys and had our registration up in a couple of days and making money!!!!! Man, I wish I would have found you guys sooner!!!! I'm sure there is more that I can think of... hope this can get you started! : ) Did I say RegOnline's fees suck! : |

Pros

Totally great support! Eric Knopf has been giving us unbelievable support on the project since day one! He blew me away when he actually contacted me on a weekend during his time off to answer questions before we even started using the product. I figured with support like that and and an awesome product like RegFox, we couldn't go wrong! It has been an awesome experience! Also, Katie Runyan and John Gillis were also very, very helpful in our support!

Cons

Nothing! : )

October 2017

Mindy from Mindy Larson Photography

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Absolutely LOVE Regfox! Solved every problem I had w/ setting up events, collecting $$ and contracts

Save time, money, less worry and super easy for my clients to use and submit.

Pros

I am a photographer and use regfox for my mini session sign ups, one stop shop for both my clients and I. Customer support is top notch. The software is so easy to navigate and set up. So many different options gives the software incredible adaptability for any event. Great options for sharing on social media. Reports are exactly what you want and need. Fees are super competitive, no other software gives you so much for this price and they deposit it right into your account for you. Regfox is a no brainer.