We've used them for over nine years and have been very pleased!

We have used TicketPeak as our ticketing vendor for over nine years. As we've grown, they have grown with us. When we have a new need, they either show us how to use their system in a new way, or will accommodate their system to meet our needs. The product is very functional and their support is exceptional! Highly recommend them!

Any cons I might have had were either something I didn't know how to do, or were addressed with their tech department and fixed to accommodate my needs.

Excellent!

[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.

We are limited with some covid necessities, but if it weren't for that, it's very user friendly.

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

TicketPeak is a reliable and user-friendly platform for managing events and ticket sales. The platform's advanced features and comprehensive tools make it an excellent choice for organizers of events of any size. While there have been occasional reports of glitches or issues, the vast majority of users have had a positive experience with TicketPeak.

TicketPeak is highly appreciated for its user-friendly interface, comprehensive event management tools, and advanced features that make ticket sales and event organization a seamless process. The platform's ability to handle complex seating arrangements and ticket pricing structures is also appreciated by event organizers. Overall, TicketPeak is a robust and reliable solution for managing events of any scale.

Some users have reported occasional glitches in the system, which could lead to slow performance or delayed processing of transactions. Additionally, some users have reported difficulty in setting up the platform initially. However, these issues seem to be relatively rare, and the vast majority of users have had a positive experience with TicketPeak.

We previously sold tickets in person and over the phone. TicketPeak has streamlined this process so much and freed up precious time. The customer service is great! Whenever I have a question, or something I am trying to figure out, I can simply contact your customer support. [SENSITIVE CONTENT HIDDEN] is amazing and always cheerfully answers any of my questions, or fixes any of my problems. Overall this was a wonderful addition to our school events.

Our school uses this software for the sale of several types of events, from general admission to drama/musical assigned seating. This software makes it very easy for our customers to purchase tickets. We place the link on our school website for easy accessibility. The variety of reports makes it easy to track customer information and sales. You can easily export information for easy use.

There are several areas to add information. When added the information goes to different locations. From what customers see on the order site, to what is seen on the order confirmation page, to what is printed on the tickets. It is a bit tricky to know what goes where. It can be a bit of trial and error to get it all set up the way we want it. We use this for multiple events, but it is not something we use every week, so it can sometimes take a bit to get it set up the way we want it. With that said, it is still worth the set up struggles, as the rest works seamlessly.

We had decided this year to switch to online assigned seat ticketing so that it would be less work for us during the school day and less lines at the door due to the fact we were always general admission. We went back and forth on whether or not we wanted to do it and i look back now and i'm mad at the time we wasted making a decision because it was THE BEST DECISION we could have made. It saved us SOOO much time and aggravation and kept our lobby so much more pleasant. In the past people waited an hour or more on line so that they got a good seat. Now, people came 15-30 minutes before show time, could walk around the lobby and then go in to their assigned seats. We noticed we also sold a lot of merchandise in our lobby this year because people did not need to stand in line, which was an extra added bonus! DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!! You will NOT be dissapointed!!! Thank you Louis for all your help!!!

-AMAZING customer service. Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately. I never felt stressed waiting for a call back from him b/c he was so prompt in getting back to me. I really wish all companies had someone as attentive and reliable as he was with ticketpeak. -The site is very easy to maneuver through. At first i wasn't sure what to click and where to go but after playing around a little bit, it was mostly self explanatory and most people would have no problem using it. -EXTREMELY quick in getting our site up and running. It was less than 24 hours from the time i sent Louis our seating chart and we started selling tickets. -LOVE that you can add a jpeg logo to personalize tickets. -It's GREAT that you can add messages on the ticket regarding the show. -the reports the site provides are SOOOO informative and helpful afterwards. -We received a ton of compliments.

I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

TicketPeak has really allowed us to take all of our shows and activities online and create an interface with our volunteers and actors in an inexpensive and versatile way.

I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours. That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show. I also have utilized and like the various reports for customers and purchases, and they are constantly adding improvements.

It was a little clunky and not very user friendly in its first iteration, but that has improved dramatically. It does have a bit of a longer learning curve, but the feature set is worth it.

The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.

It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

Our cash flow was better. We did paper registration and cheques/cash the first day of class. Now we have a continuous online registration. We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class. Online ticket sales are great, we know when our small studio is sold out.

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings. I'd love a bigger logo for our group too.

Our organization has used TicketPeak for 6+ years and have always had the help we needed from customer support to work through setup and issues with events event the day of an event. They fix whatever issues we have quickly. setting up an event and linking to websites is pretty easy and self explanatory. I highly recommend TicketPeak for your next performance.

Ease of use, functionality and customer support.

admin side needs a mobile version for tablets when your on the go or at events.

the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.

We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.

It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

Great product at the best price. I certainly looked at many options and chose Ticket Peak. I highly recommend it to any organization. And, the service is absolutely outstanding.

Louis Lamoureux is the absolute BEST person I've ever had the pleasure of dealing with. Instantly responsive to any question I've had and gives great advice and instruction. The product is imminently user-friendly and with Louis, very easy to setup and get started. I know that it has increased our sales even over the short period I've used it and the option to buy tickets online has not even been well publicized yet.

I would like to access the event report in the "reports" section without going to the ticket page. When entering events, I would like the option of entering multiple dates for each event without having to reenter the entire event. Would like a "promotion" option which would allow a bank of numbers to be assigned which buyer could enter for discount on individual tickets.

It's been excellent because of the customer service.

The customer service is fantastic. Working with [SENSITIVE CONTENT HIDDEN] has been very easy.

I was new to this job and this is the only software ticketing service I've worked with. I have nothing to compare it to.