Customer service has been exceptional.

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

You can't group programs together. You have to do multiple links for the same event.

Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.

At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see. The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day. Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything. Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this.

The pricing is steep in comparison to the features.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Excellent, super easy to easy and intuitive..great people at UH

Ease of use, great customer service, easy for customers and super Intuitive.

Functionality could be boosted for our industry, a few work around a here and there.

Overall it is great if we can diminish/decrease the occurrences of glitches/issues within the software.

Honestly, I do not know where my business would be without UpperHand. It has been such an asset when organizing our clients, calendars, reports ect.

Quite too often, the software has glitches and errors that keep us from conducting business at the times we would like to. In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating.

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision!

We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use!

Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task.

The best feature, and reason for switching over for our company was the ability to add a card on file.

while they have built in a feature to allow repeat booking, it is not the most user friendly. The other thing is only being able to completely block users from booking/registering for things instead of picking and choosing what can be done on the client facing side vs the admin.

The calendar and scheduling are most useful, along with the membership and contact functionality!

Some of the areas don’t tailor exactly to the baseball/softball sport specific or multiple team/organization layout.

I've been with Upperhand since 2017 , couldn't run my biz without it , ive tried! Well worth every penny. I love the improvements that the make and they listen to what we as customers want. I recommend Upperhand to all my colleagues.

This takes a bit to get use to but when you implement all the options it makes biz life easy! Way too many good things to list. This software takes care of all my biz needs, Calendar , Scheduling, income , memberships , camps, point of sale ,email lists just to name a few.

A few things in the calendar are a tad buggy but Ive learned how to get around them.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient

Overall a very good product reasonably priced and very good customer service

I think the software overall is very good with constant upgrades

Very average. We have sought out other routes to take solely because it was not receipted well with our clients and not sufficing our day to day needs as a business.

There are certain features that many other scheduling software systems do not encompass. For example, private links to be sent to certain individuals.

The adaptability to cater to the business needs. This is a huge issue we are having. Many times I am told "I will let our engineers know of this" meaning this is something we cannot change and we have to deal with it. Also the system is not very user friendly for our clients. We have had many struggles with client interaction. Lastly, many glitches occur making use very hard at times.

I’m happy with the willingness to take constructive feedback.

The features that I like most are the ability to create needed events & the new features to switch users or trainers.

Scheduling view for the clients. Ability to obtain needed data.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs

- Customer support is unmatched - Account manager very helpful and communicative - Love the features

- Features are sometimes hard to figure how to use on own