About Jamf Pro

Jamf Pro is a cloud-based patch management system which helps network managers and technology professionals monitor patches for applications such as Mac, Google Chrome, Adobe Flash and Microsoft Office. Its key features include automated scanning, network management, remote protection, vulnerability mapping and device recognition.

The application comes with functionality which sends users notifications when new patches are published, evaluates patches and package updates. Team members can use the system’s self-service portal to push a patch and install it automatically. The solution lets users keep all devices up to date by deploying upgrades and tracking the upgrade progress across the environment.

Jamf Pro enables teams...


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397 Reviews of Jamf Pro

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September 2019

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Daniel from TSOLife

Verified Reviewer

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2019

the best MDM for Apple devices

using to manage multiple iPads at multiple locations and keep software up to date

Pros

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

Cons

a little difficult to learn, if you've never used an MDM before, but it's not too bad once you get it set up

Reasons for Choosing Jamf Pro

price, better integration with Apple devices

October 2019

Andrew from Elkhart Community Schools

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Best Management Software on the Market!

Pros

This software allows you to manage several computers as well as iPads from it's friendly user interface. We've implemented it successfully in our schools (over 20 locations) and it is a tremendous help. We've been able to use this software to deploy programs and applications without having to hand install them on multiple computers/iPads..it's a HUGE time saver.

Cons

There really isn't too much to not like about this software. Their support team is friendly/knowledgeable, they stand by their product, and it is easy to use.

Reasons for Switching to Jamf Pro

Filewave's interface made it difficult to manage the computers without having to do a model update every time something needed to be modified or changed. JAMF made it easy for us to manage devices in our purview without having to go through model updates.

February 2020

Mike from Epson America, Inc.

Company Size: 501-1,000 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

February 2020

Terrible User Experience - Would Not Recommend to Admins and Companies

I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

Pros

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

Cons

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

August 2020

Michael from Gorham Schools

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

JAMF puts the flow in device management workflows.

Jamf is an indispensable tool for device management. It puts the flow in the workflow and makes large scale deployments manageable by a small staff with various skill sets.

Pros

Jamf provides me the ability to amplify my efforts of making task ready machines, where ever, and whenever needed.

Cons

I'd like a GUI option to replicate the actual device screen so I can have teachers manage devices in real-time to maximize contact time.

Reasons for Choosing Jamf Pro

Saw JAMF and was sold on its value. It was a love at first sight experience.

August 2020

Dwight from Greencastle-Antrim School District

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Solid Performing MDM

We've been pleased to be a JAMF Pro customer over the past several years. Their software is robust, reliable, and has made the management of our iOS, Mac OS, and tvOS devices a breeze!

Pros

It just works! JAMF gives use the peace of mind knowing our devices are receiving the appropriate profiles and configurations when needed.

Cons

Slight learning curve for users new to the MDM arena.

Reasons for Choosing Jamf Pro

Reliability, and peer recommendation within the K-12 market.

August 2020

Jerrod from Stanley G. Falk School

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

A must have for apple product administration

Jamf has been excellent in securing our student iPads. The sheer amount of control we have over our devices is perfect for our school.

Pros

One of the biggest pros of is its ease of use. Implementing this mdm with our apple products was very streamlined and fluid. The GUI is straightforward. They are always making improvements on the front and back end.

Cons

I don't have much to say in the way of cons. If I think of something that might be missing or needs improvement, it's a fleeting thought at best and not worth remembering.

Reasons for Choosing Jamf Pro

We chose Jamf because of its history of excellence and apple focus. As long as we have apple products we will be using Jamf.

Reasons for Switching to Jamf Pro

This was the system being used by the previous IT staff. I have used it before but found Jamf to be superior due to its apple product focus.

August 2020

Dwayne from University of New Brunswick

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Great MDM solution for macOS

Overall we have had a positive experience. We only manage our macOS devices at this time, and are really still just getting systems on boarded, but it has been great so far.

Pros

The ease of use. We have been looking for an MDM solution for our Apple products for a while and JAMF provides full support for all Apple products. It was fairly easy to hit the ground running with the on site setup.

Cons

So far I haven't found anything that I don't like. I guess least favourite might be that some outdated things still show up as available such as Imaging.

Reasons for Choosing Jamf Pro

Seemed to have more capabilities and better tie in with Microsoft Intune.

September 2020

Teddy from Onlia Holding Inc

Company Size: 51-200 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

One Stop Shop for Managing all Apple based Devices

Very satisfied. Coming from a 100% windows experience myself I wasn't sure what to expect, but the remote Jump Start option (paid for seperately) is worth the $ if you want to get started on time and properly. The only thing is come prepared with questions, as the jumpstart is more of a "This is what a Jamf admin would do" and not "Here let me set this up for you". Otherwise this checks all the boxes from a compliance, security, and usability perspective and we are very happy to have replaced Intune with Jamf Pro for MacOS.

Pros

1. The features are very robust, and development announcements are released very frequently 2. Some of the more straight forward features and policies are very easy to implement for even junior admins 3. Cloud based availability enables lean shops with no on-premise capabilities to get started 4. Custom scripting available for the more advanced admins 5. Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on

Cons

1. The UX is horrendous, and for someone that doesn't live and breathe the solution it becomes hard to find certain items when I need it 2. Flushing errors can be more intuitive, they did implement auto-rerun on failed policies just recently so hopefully that improves things

Reasons for Switching to Jamf Pro

Intune is too bare bones for MacOS, and does not provide enough features for securing MacOS devices.

October 2020

sean from University of Delaware

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2020

The only MacOS/iOS MDM solution to consider

Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.

Pros

Jamf Pro is great! It provides the most features for MacOS and iOS support. It provides everything any other MDM solution will provide but with day-zero support for new OS releases and a Self Service application for end users.

Cons

I do think it's a bit on the expensive side. I also believe the patching functionality can be improved.

Reasons for Switching to Jamf Pro

Functionality

September 2020

Hai from FCCPS

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2020

Good Product but getting pricey

Pros

It is easy to use. I can reach out to support fast and get assistance

Cons

It is getting pricey and the last few year, there is an intention of the computer trying to push customers to go to your cloud which is not cool. I can go into more details but it would be lengthy and you probably do not have time to read of of that.

August 2020

Chris from Brewster Academy

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Best Apple device management platform in existance

While no company is perfect, JAMF has really gone out of their way to take care of us as both customers and admins. I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS. You will be treated and supported very well. JAMFs training options are also the best I've ever attended. I have yet to try the virtual trainings though.

Pros

Day 1 support of all Apple releases, full roadmap compatibility with Apple, and dedication to the integration of Apple products at the enterprise level. It has allowed me the flexibility and capacity to provide a truly world class user experience without the world class investment and effort.

Cons

It certainly could have better remote support features. It HAS remote support, but really only on the local network. Mind you, I don't really need additional remote support capacity, but it would be nice.

Reasons for Choosing Jamf Pro

Radmind was a tripwire system. We stopped support labs that needed to be wiped and instead empowered our users on their own devices. As for FileWave... while they offered a lot of "bullet points" the delivery was slow and tedius. Also, absolutely no 0 day support for Apple, at least back then.

Reasons for Switching to Jamf Pro

This was a LONG time ago. The biggest reason was that we needed to change to a BYOD strategy and wanted the flexibility to incorporate a wider array of Apple technologies. This was about 8 years ago. Our trust in JAMF was well founded as they've retained their position as best solution for Apple device management.

August 2017

Jason from Lakeville ISD 194

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Jamf is a growing company with a great product and amazing support, really listen to customers!

I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Pros

Jamf is a growing company with a great product and amazing support, really listens to customers! Pros: Jamf has been doing this the longest when it comes to Mac and iOS device management. They are a relatively small, yet growing company with Midwest values, that really cares about helping organizations succeed with Apple. They stand behind their product and their support is phenomenal! They are passionate about giving back to the communities they are based in (Chippewa Valley, Minneapolis, and offices around the world). They put on the worlds largest user conference for Apple IT admins and they have the largest user help knowledge base, jamfnation.com. They also provide same day or prior support of major OS and iOS releases. They are constantly refining the product and adding new features to it. If you have an issue, Jamf support will bend over backwards to help you, even if you're not a paying customer. They care that much about you and the product. Also, the soon to be released version 10 will bring many needed changes to the UI.

Cons

Jamf Pro is not the cheapest, but you get what you pay for. For instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs and Apple TVs with a very small staff. The money we pay for the solution is more than made up in the ability to manage all of these devices successfully and with a limited staff. That being said, like all software, Jamf Pro has issues. Sometimes these can be major issues. However, Jamf is quick to throw dedicated support at these issues and works hard to fix them. As mentioned above, they are growing for sure and there will be some growing pains along with this growth. The update to the UI cannot come fast enough. Would like to actually be able to pull usable metrics and reports from the product. The logging errors could use more of an update or hotlinks to resolutions (feature request maybe?), but this is more for on-prem hosting. Overall though, it's a great product with a great company and team behind it!

August 2020

Donna from St. Mary's School

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Jamf Pro & A Catholic Elementary School

Prior to beginning use of Jamf, I managed our student iPads via Apple Configurator. The process was painstaking, frustrating, time consuming and often, unsuccessful requiring many calls to Apple Help. Students and teachers were inconvenienced and lost valuable educational time waiting for devices to update. Jamf has streamlined our ability to dynamically update devices without needing to take them from students. During recent distance learning, I was able to reliably push out new apps to students from my home. Despite having only a modest understanding of technology, I am able to complete most Jamf management activities without Help desk assistance.

Pros

Jamf Pro enables us to setup student devices to conform to our educational needs and to help assure students have a safe, reliable, relatable experience using iPad technology. Once your initial setup is complete, making changes is relatively easy, even for someone with a very modest technical background. When JAMF help is needed, it is readily available and reliably correct.

Cons

My biggest "complaint" is that when setting up classes it is necessary to individually add or delete students from each class. It takes a lot of time each summer to update all the classes.

Reasons for Choosing Jamf Pro

We looked at several other products in a casual way but were fairly sold on JAMF based on the experience of other schools in the area and the recommendation of our Apple rep.

Reasons for Switching to Jamf Pro

We were updating our entire inventory of student devices and recognized that Apple Configurator, while a free product, did not meet our device management needs.

August 2020

Steven from SUNY Suffolk County Community College

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

JAMF PRO - You cannot manage mac's effectively any other way.

Through JAMF Pro we are utilizing zero touch deployment, cross domain authentication to our fleet through Nomad Login (JAMF Connect), deployment of applications to our iOS devices utilizing Apple VPP and its integration with the JAMF Pro platform. We are able to easily manage the deployment of patches using Patch Management and more. There is no better way to manage a mac outside of JAMF.

Pros

As a user of JAMF PRO since the days when it was called Casper, I can safely say that this product is a constant evolution of itself and as it pertains to Apple hardware, software, admin and user needs. Considering the product is on a zero day release schedule always means we are ready to manage devices and workstations upon the latest release of an OS build. It has allowed use to customize our deployment packages, settings and enrollment styles. Having the ability for zero touch enrollment and deployment of systems is without a doubt the most influential feature of our JAMF Pro installation. Getting machines up and ready is a breeze with JAMF Pro, long term management is even easier.

Cons

JAMF rarely has anything we dislike. Over the years their menus have evolved for the better. The user interface has improved drastically. i would say as they grow, to continue to keep the product suite obtainable by educational users. Products which havent recently released such as Jamf Protect are a bit cost prohibitive, it would be nice if they were bundled into the Jamf Pro suite.

Reasons for Choosing Jamf Pro

They seemed like band aids, JAMF was the real deal.

August 2017

Mike from NWFSC

Company Size: 501-1,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Pretty good management system for Macs. Don't even consider LANDesk.

Because it is a MDM solution that actually works, with reliable uptime and easy maintenance requirements, I am the hero for having pushed for JAMFPro.

Pros

Fairly easy to figure out what it takes to make it work if you are of average intelligence for this sort of thing. In my case, it was difficult, until I figured it out. Patch management was the priority for us and it turns you have to be a little creative in trying to get the information extracted from the Macs (depending on the application) in order to determine if it needs to be patched. In another words, it's not as turnkey as much as I was led to believe. Support at JAMFNation is fantastic. Those folks have tackled most of the problems and that's where I located the scripts and other nuances required to make it work. No other resource like it. Newbies and super rockstars all contribute to make things work. JAMF staff also helpful. Make sure you contribute too!

Cons

For me personally, the required Jumpstart training you need to purchase didn't work so well. Did not know enough about what I was doing to ask intelligent questions. After the training, fighting the learning curve began. There are no step-by-step procedures (or friendly user manual) to help a newbie get the system up and running. Mind you I say this as a complete novice and not a very smart one at that.

August 2020

Eddie from Shelton School

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2020

Jamf Pro Use In To Manage School Devices

One big aspect of JAMF that we love and it is not software related, is their Tech Customer Service. Over the last 6 or 7 years, we have never had a bad call with JAMF's customer service. Every time we call their support or chat with them, we receive exceptional support. Even if we have a big problem, they stay on top of it and follow up until it is resolved.

Pros

The ease of use for users to have the ability to update or install software, at the click of the button. We love using Self Service, this allows us to install or update software and drivers without the user needing to bring the device to us. Jamf Pro also gives us control of what gets installed on devices and what settings get pushed automatically. You have the ability to create groups of devices and get as granular as you want with groups.

Cons

Not really a "Con", but it would be great if the reporting was a little bit easier to get. You can download several different reports, but I think JAMF still has room for improving their reporting.

Reasons for Choosing Jamf Pro

JAMF seemed to have the most experienced with Mac products. Since we are a Mac school, that was a big plus. JAMF also had the features that we needed at the time. We also checked with other schools that were using it and they gave us excellent reviews of the software.

August 2020

Jonathanwilson from University of California - UCLA Library

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Jamf @ UCLA Library

Our Macs were largely unmanaged before Jamf, and now we have a good handle on everything and are able to provide a level of support that was impossible before. It's allowed us to not worry (as much) about what device people choose to use for work. It's also allowed flexibility when purchasing new devices for different purposes. If it's made by Apple, we know we can handle it.

Pros

The completeness of features - just about anything you can do with an Apple device, you can do with Jamf. I don't have to worry about not being able to do something, including on the day new software is released.

Cons

The learning curve is high - I would be struggling if I hadn't taken the Jamf training courses (200 and 300). I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100. Sort of related is the support for legacy features/systems - it can be hard to tell what is relevant, such as when you type 'sudo jamf help' - there is a lot there that you'd never use.

Reasons for Choosing Jamf Pro

It was clear that Jamf was the frontrunner, and I was lucky in that no one forced me to create a detailed product comparison. They understood the need and didn't have a problem with Jamf. If they did have a problem, I'm sure it would have been with price.

August 2020

Arthur from Texas Comptroller of Public Accounts

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Best in Class

Excellent IT tools. The community Jamf have created around their products is second to none. Jamf Pro has helped my career immensely.

Pros

Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short. Jamf Pro is reliable and powerful. There's a reason it has become the industry standard for Apple device management. Support from Jamf and from the Jamf Nation community is second to none. I know if I have a problem I can turn to Jamf Support or Jamf Nation for help finding a solution.

Cons

I would like to see a more customizable, dynamic GUI. I would like to be able to dynamically drag around items in the Dashboard. Clicking on items to remove them from view in the Dashboard would also be very helpful for cleanup and organization. I would also like to see better effort in improving Patch Management.

Reasons for Choosing Jamf Pro

Ivanti took over the LANrev product third hand. I had used the product as Absolute Manage & HEAT LANrev and the product had deprecated significantly.

Reasons for Switching to Jamf Pro

LANrev has switched hands from developers many times. The support and documentation are poor or non-existent.

August 2020

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2020

Solid iPad and Mac OS management platform

We are using Jamf to deploy iPads user and device-based in a school setting. While, it can be tricky keeping those two deployments separated, the platform makes it easy and intuitive with the layout.

Pros

Jamf is a solid platform with an intuitive interface for managing your Mac and iOS devices. We use it for device and user-based app implementation and it is a smooth roll-out every time. They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Cons

What I have found is occasionally, there is an issue we will find that has no solution, or we change what we are doing in a way that it becomes a non-issue before it gets solved. There have been 4 occasions in 9 years. 2 went away as mysteriously as they came. 1 became a non-issue when we changed our workflow. The last one I am still working through, which is where the wonderful support people come in.

Reasons for Choosing Jamf Pro

Mosyle still required a lot of touching of devices for setup and application deployment, whereas Jamf has a "zero-touch" method that requires very little action on the part of our very small (2 person) IT department.

August 2020

Nolan from Punahou School

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

August 2020

Feature rich MDM with excellent support

We're happy with Jamf Pro because we feel confident that we can manage our fleet of machines with more reliability and take advantage of additional features offered by this MDM. We are using Jamf Pro Cloud and the upgrades are automatic. We have cut support time and cost in half due to not having to constantly upgrade and maintain an on-prem solution.

Pros

Jamf Pro delivers software, configurations, and restrictions with accuracy and reliability.

Cons

There are some counter-intuitive processes that might seem redundant or additional steps. Jamf Pro has many features and many ways to configure delivery.

Reasons for Choosing Jamf Pro

We chose Jamf Pro as our platform because of the balance of features and cost that outweighed the others. Jamf's reputation also had a lot to do with our decision.

Reasons for Switching to Jamf Pro

We moved to Jamf Pro to take advantage of the reliability of the industry standard for Apple. The issues with our previous MDM kept adding up and we were troubleshooting MDM issues on a monthly basis. Our hope is that Jamf Pro proves reliable for years to come.