ConnectWise Automate vs TeamViewer Remote

RATING:

4.1

(127)

ConnectWise Automate has 127 reviews and a rating of 4.14 / 5 stars vs TeamViewer Remote which has 11431 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (127)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 25, 2024
May 1, 2024
Pros/Cons
  • Pros

  • Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.
  • The remote program is really good. Very simple and quick when a caller has called in.
  • Cons

  • Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
  • Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.
Read all user reviews
  • Pros

  • Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.
  • I like the possibilities and simplicity. It's an excellent software to help collegues and customers.
  • Cons

  • Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.
  • Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.
Read all user reviews
Pricing Range
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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos