It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels.

The quantity and quality of data that SysTrack collects has got to be the best I have seen.

The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change.

This is made even worse when you have an already overstretched IT ops team.

The improvements can then be measured to ensure it improves the end -user experience.

The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.

The data can be utilized to answer core questions about an end-user experience and how to best improve it through service improvement initiatives or through transformation initiatives.

The loss of the export functionality following an upgrade to the client.

There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract.

We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version.

The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.

The amount of data collected is not always easily understood and does require some time to understand.

Used in the right way, this product can assist you in delivering proactive and intelligent customer service.

Can be difficult to navigate at first but once you have the concept of how the data links it's understandable.

The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources.

Excellent end user experienced focused monitoring.

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

The ability to connect to other PC remotely and control it is just amazing, the live chat  is also good.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

It has been great to use it. It is very user friendly which gains more confident we are using it right.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

US Dollar

SysTrack is an on-premise and cloud-based solution that helps businesses collect data from various endpoint environments to streamline operational processes across the organization. IT professionals can monitor end-user data segments to create individual personas, enabling them to track and manage the distribution of hardware, software, services and resources accordingly. 


SysTrack allows enterprises to identify existing application versions or licenses and gain visibility into various key health metrics such as protocol traffic, system resource analysis, integrated fault and event tracking and back-end server analysis. Managers can use the dashboard to troubleshoot issues, resolve service tickets and gain an overview of user experience or trends via actionable analytics. Additionally, it lets users monitor system up/down-time in accordance with service-level agreements (SLAs).


Pricing is available on request and support is extended via live chat and other online measures.



LongDescription

Access Controls/Permissions

Contract/License Management

License Management

Event Logs

Self Service Portal

Server Monitoring

Capacity Management

Compliance Management

Real Time Notifications

Ticket Management

Asset Tracking

Alerts/Notifications

Data Visualization

Service Level Agreement (SLA) Management

Dashboard

Patch Management

IT Reporting

Monitoring

Remote Access/Control

Issue Auditing

Third Party Integrations

Inventory Management

Support Ticket Management

Data Aggregation

IT Monitoring

User Management

Customizable Reports

Activity Tracking

IT Asset Management

Real Time Monitoring

Policy Management

Real-time Alerts

Collaboration Tools

Remote Monitoring & Management

Audit Trail

Uptime Reporting

Configurable Workflow

Cost Tracking

Dashboard Creation

Inventory Tracking

Real Time Data

Maintenance Management

Diagnostic Tools

Configuration Management

Support Ticket Tracking

Workflow Management

Real Time Updates

Activity Dashboard

Reporting & Statistics

Network Monitoring

Root Cause Analysis

Audit Management

Alerts / Escalation

Real Time Reporting

Asset Lifecycle Management

Reporting/Analytics

Employee Activity Monitoring

Incident Management

Summary Reports

IT Asset Tracking

Remote Support

Performance Monitoring

For MSPs

Multiple User Accounts

Maintenance Scheduling

Phone Support

24/7 (Live Rep)

201-500

501-1000

1000+

SysTrack

Webinars

Documentation

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Commenting/Notes

Whiteboard

Surveys & Feedback

Personalization

Meeting Management

Presentation Tools

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Prioritization

Troubleshooting

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


SysTrack vs TeamViewer Remote

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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