All Health Recovery Solutions Reviews
1-21 of 21 Reviews
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andrea
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
HRS Review: SummitWest Care RPM/TH Program
HRS has been woderful to work with! Especially [SENSITIVE CONTENT], who is always very helpful in answering our questions, sending and reviewing quarterly reports and keeping us in the loops with HRS happenings. We like that our ideas are valued!
PROSThe Blu-Tooth features are extrememly helpful for our clients who are older and not familiar with technology. The simple kiosk screen is user friendly and helps relieve some of the fear people may have with bringing technology into their homes. Of course, the real time results are critical!
CONSIt would be nice if the software would stay updated more frequently with automatic features. To troubleshoot this ourselves, we update the tablets before installing at a patients home. When patients have problems, it is usually an update issue.
Reason for choosing Health Recovery Solutions
We did not need to reach out to other vendors because we knew we wanted HRS at our first call!
Giyae
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Good product, great service. Overall the best available
Overall experience is a 4.5 out of 5. The Client relations and customer service is top notch. The response time for most all issues has been not only impressive but incomparable to any other software provider. The issue we experience is the lack of a voice with the development team and reporting department.
PROSHRS software allows you to perform remote patient monitoring for multiple use cases.
CONSReporting and data analytics is HORRIBLE and worse than most of the other top players in the field. It makes no sense why a report cannot be created or analytics cannot be obtained if there is data in a field. Worse, there is no forum for clients to place requests for features. The video calling feature is promoted by Sales but then discouraged during Implementation. The incoming calls feature is not usable and needs to have a high priority in being fixed. More importantly, if your Implementation team tells the client to not use it, it shouldn't be advertised by the Sales team.
Reason for choosing Health Recovery Solutions
Relations with Business development and comparable feature functionality.
Reasons for switching to Health Recovery Solutions
Relations with Business development
Tedra
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2022
Helpful in giving us a snapshot when we aren't in the home.
overall the experience has been acceptable.
PROSProduct is pretty easy to use. Setting it up takes a little time, but for the patient, its pretty simple. You have ironed out some of the kinks of the past. The colors should stand out more, so that the user knows when they have completed a task.
CONSeducational videos are not great. The screen is small, and the videos could be better, and more educational.
Shelly
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Provides excellent customer support!!
Customer support from initial contact through training and integration was top-notch. The sales team worked with us to find a plan that fit our budget. The training team were responsive and available when ever we needed them. Integration was taylored to our current staffing situations and was not rushed at all!
CONSIntial role out training for staff was overwhelming to them. As the first introduction it was too high level and caused the staff some anxiety.
Reason for choosing Health Recovery Solutions
The attention, availability and willingness of the initial sales team to work with us to cost wise as well as results and information provided on success of others using the product in regards to decreasing hospitalization and ED visit rates.
Lisa
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Helpful
Great responses, help desk is the best. always available.
PROSThe ease of use for patients. Patients have little difficulty using products, unbreakable. Little more frustrating with staff.
CONSThere are a lot of filters used and glitches working with other systems. Not all apps work as advertised causing frustration with staff and patients. Integration is difficult - work arounds needed often.
Reasons for switching to Health Recovery Solutions
Features for video capability
Sandip
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
One of the best RPM vendor on the market
Loved working with HRS. All the way from the sales to implementation to leadership team. Totally customer friendly innovative organization. Very flexible and they are not just after the money. They really care about their customers and the patients.
PROSEasy to use. Very patient friendly vendor. Amazing support and quick turnaround time
CONSThere were some compatibility issues with a third party vendor but HRS is working on a resolution and it will be released in less than 6 months time
Reason for choosing Health Recovery Solutions
Innovative, forward thinking, customer friendly, security focused organization
Amy
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Concordia Telehealth
We are overall very pleased with HRS. The equipment readings are reliable and easy for the patients to use. The video is clear and providers are pleased with its clarity.
PROSThe video visit feature is very clear and easy to distribute links to others.
CONSThe warehouse and delivery process is very unorganized. We receive no notices for kits that are delivered / returned or receive notices that equipment is missing when it has been returned to the warehouse and redistributed to another patient. We are looking forward to the integration of the order/delivery site and the HRS ClinicianConnect site.
Reasons for switching to Health Recovery Solutions
Prior vendor had no plans to incorporate virtual visit capability.
Ashly
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Homecare review
Easy to teach care coordination HRS function, set up and d/c.
CONSScale does not always register weight on patients that can for stand for long and unsteady. Older clients with larger arms have difficulty obtaining accurate BP
Leandra
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2022
Peace of Mind
The product is impactful in regards to provider visibility of the day to day vitals and condition of the patient. The most helpful driver of patient enrollment is the peace of mind it provides to the patient having someone "looking out for them" as well as the relief for family members and caregivers.
CONSWould love more opportunity to track inventory but per the HRS Rep, that is almost going live. The video virtual feature works with patients that are tech savvy or with good reception only.
Tera
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
HRS review
It has been a great relationship and helped our patients.
PROSThis software is top of the line and has all the bells and whistles while keep it easy for our elderly demographic to understand.
CONSI dont have cons the software and the customer service is amazing
Sharon
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
HRS Product Review
Great product
PROSIt's ease of use. THe HR system is very user friendly
CONSThere is a delay when entering notes. As you are typing in the notes it takes up to a minute at times for the note to appear
Cynthia
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2022
Review
Easy for patient to use. Still despite its ease of use, many patients are afraid and overwhelmed by it.
CONSBP cuffs need paired frequently. BP cuffs hurt the upper arm. Have to question often if the results actually obtained by the patient are accurate
Brenyale
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Grateful for Health Recovery Solutions
Overall, we had a great experience with Health Recovery Solutions.
PROSI like that this software is user friendly
CONSWhat I like least about this software is that it was a challenge to implement in our environment.
Reason for choosing Health Recovery Solutions
The reason that I chose the Health Recovery solution is because it integrated with our EMR.
Mabelin
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Easy, Detailed and useful!
how easy it is to use for employee and patient
CONSthere are no concerns at the moment. none.
Susan
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2022
Weekly user
Monthly reports which are great to prove our success and the dashboard
CONSI don't have any problems with the software.
Barry
Hospital & Health Care, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
HRS is moving tele-monitoring forward
The best thing about HRS are the support reps. They are excellent and we appreciate them.
PROSIt is reassuring to our patients for them to have it.
CONSSometimes the video calls don’t work without a call to support.
Scott
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
HRS review
Easy to use. The set up process is quite simple
CONSsome devices tend to stop working. It works on an Android operating system and there are times the stop working.
Victor
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2022
HRS Review
The dash board. The customer service provided by [SENSITIVE CONTENT]
CONSiPhone application for communicatIng and monitoring patients.
Mo
Medical Practice, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great product
Easy to use, efficient, and helped my productivity And help me choose between different products.
CONSLack of integration with Epic. Gives too many options.
Peter
Higher Education, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
RPM in nursing courses
overall great company to work with
PROSvery user friendly and great customer support
CONSthe provider to patient call function has lagged a bit in some instances
Ellia
Hospital & Health Care, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
my understanding of this system.
Monitoring patient, calling if problems may decreasing in some in home visits.
PROSDaily alert when patient does not enter their informatlion.
CONSwas hard to retrieve a complied list of vital signs. Getting the progress to allow me to open up for more than 1 day at a time. it just keeps spinning.