About Aeroadmin

Aeroadmin is an on-premise remote support platform. This solution allows businesses to provide remote support for IT tasks as well as monitor employee activity. Aeroadmin’s contact book feature allows users to store remote computer IDs or IPs, names, and additional information for instant remote access.

Additional features include connecting computers in different LAN behind NAT, monitoring unattended access to remote PCs and servers, AES and RSA encryption, file transfer, a contact book, branding and customization, session reports, clipboard synchronization, system keys transmission, auto-scaling, remote windows locking, remote rebooting, multi-monitors support, screenshots during sessions, auto updating, and a multilingual interface. 

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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of Aeroadmin

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

2.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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March 2020

Jeanette from Mt. Graham Safe House

Verified Reviewer

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

4.0

Customer support

1.0

Functionality

5.0

March 2020

Great product little support

We are happy with the program now that the set up is over. You can reach support easily via chat but they are not terribly helpful once you get them.

Pros

It makes it possible to connect to my work computer so I can work at home. We have a network that I need access to so I cannot do my work from my home computer without that access. This makes it possible to do everything I need to do from home.

Cons

While the set up was not difficult, understanding how to do the set up was and there was next to no support from the software company. They don't offer to help even when you order the corporate package which we did. They did refer me to one youtube video, that was it.

Reasons for Choosing Aeroadmin

The pricing

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

May 2019

Free, light and portable remote control system.

Aeroadmin gives the ability to connect and control a computer over the internet for personal and commercial usage for free. I really recommend everyone to the user it once.

Pros

Its totally free for commercial and personal use. Sometimes my students need personal assistance as they don't have the same hardware and software. I can quickly solve their problem using a quick session. Everything is super simple and easy to user. The software is portable so my student can delete the software after using it. The control my student has is a lot. They can select what I can control which is a good option.

Cons

I sometimes it gets disconnect when I am working behind a firewall, but when I use a mobile data connection without firewall it did very well.

Reasons for Choosing Aeroadmin

Annoying tos always and for only non commercial usage.

November 2018

Dr. Ali from University of Waterloo

Company Size: 1 employee

Industry: Civil Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2018

Ripped off software

Bad experience and waste of time and money

Pros

Cheaper than other remote connection software; but totally waste of money as functionality is poor

Cons

I bought the paid licence--Simply speaking it is ripped off Frequent disconnection Slow browsing when it connects Poor data transfer It wasted 80 gb of my internet last month as I have to start over and over for a simple file transfer

January 2018

Scott from Mid-Shore IT

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

January 2018

One of the simplest remote access and support applications I've ever used

By switching to AeroAdmin I saved my company hundreds of dollars per year AND added new features like instant push button support (SOS) to my offerings.

Pros

AeroAdmin has one of the easiest to use interfaces I've ever come across. The program itself is very simple and easy to use, and very easy to find the features and settings you are looking to access. You can do almost anything and help anyone with the free version alone, but I opted to go with the corporate version to support the company AND for the additional branding options. They are far less expensive than almost all of their competitors, but they give you all the same features and then some. Their SOS feature is amazing for anyone that wants to give their clients push button access to fast help.

Cons

Although the software interface is very easy to use, I feel like the program itself is dated. Everything works just fine, and I haven't encountered any errors, however the program just has a Windows XP look and feel to it and needs a facelift. Besides that it is fantastic.

May 2019

Debjit from Alpana Web Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

May 2019

Free portable, easy and fast remote control system.

I really like the little portable file not asking for an installation of any kind. Just start and get connected. The client has full control over what another person can control which is a big deal. As free version can support commercial usage I am in safe when using for this purpose and no more only "Personal use" TOC all the time.

Pros

The free version is more than enough for me. I have used much remote connection software before, but it is really easy to use. Aeroadmin really has fewer things which are a good thing. Just put the partner code and they can see what permission to give. This client's end permission is a great thing for any user. The video quality is ok and I can select it from settings. I can record and take a screenshot of my remote session which is really handy. Unattended access helped me to set up an offsite download windows machine for overnight download job.

Cons

My avast antivirus sees this application as a threat which is really annoying and searches for threats every time I start. I think it needed to be fixed.

June 2018

Jamie from Cliff Price & Company

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Easy, Great Value, Great Support

I need to access my personal computer when I travel. I'm away for approximately 60 days per year. This program allows easy access for me.

Pros

I was using another vendor, but needed Commercial Use. The competitor's software was as much per month as AeroAdmin is for an entire year! The free version works great, but only allows 12-17 hours per month usage. So, I installed the single computer version. It allows you to choose the resolution so I am able to make the print larger. Working great so far.

Cons

In a perfect world, the Free Version would allow more usage hours. No real cons yet. I will keep you posted.

February 2019

Sam from TSAV

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

February 2019

AeroAdmin - Easy to Use - no frills

I found this very simple to use and it is free, which can save a lot of time when trying to get remote access to a user that has no software for this.

Pros

I like that it is free to use and it's very straight forward and works right away. Being able to logoff and reboot the computer is very helpful.

Cons

The main think I wish it had was a chat option, that can make things so much easier. It also can print remotely.