AeroAdmin

RATING:

4.1

(13)

About AeroAdmin

Aeroadmin is an on-premise remote support platform. This solution allows businesses to provide remote support for IT tasks as well as monitor employee activity. Aeroadmin’s contact book feature allows users to store remote computer IDs or IPs, names, and additional information for instant remote access. Additional features include connecting computers in different LAN behind NAT, monitoring unattended access to remote PCs and servers, AES and RSA encryption, file transfer, a contact book, branding and customization, session reports, clipboard synchronization, system keys transmission, auto-scaling, remote windows locking, remote rebooting, multi-monitors support, screenshots during sessions, auto updating, and a multilingual interface. Aeroadmin is compatible...

AeroAdmin Pricing

Aeroadmin is also available at $120/year and $140/year with additional features

Starting price: 

$90.00 per year

Free trial: 

Available

Free version: 

Available

AeroAdmin Main Window

AeroAdmin Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for AeroAdmin

1 - 5 of 13 Reviews

User Profile

Jeanette

Verified reviewer

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed March 2020

Great product little support

We are happy with the program now that the set up is over. You can reach support easily via chat but they are not terribly helpful once you get them.

PROS

It makes it possible to connect to my work computer so I can work at home. We have a network that I need access to so I cannot do my work from my home computer without that access. This makes it possible to do everything I need to do from home.

CONS

While the set up was not difficult, understanding how to do the set up was and there was next to no support from the software company. They don't offer to help even when you order the corporate package which we did. They did refer me to one youtube video, that was it.

Reason for choosing AeroAdmin

The pricing

Anonymous

1 employee

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Easy to use and efficient software for remote work

I used AeroAdmin daily. It is very efficient and very easy to use. The installation is very simple.

PROS

Business use Easy download Simple interface Unattended Access File sharing Great price Reliable customer support

CONS

Limited functionality on Mac running machines.

Reason for choosing AeroAdmin

I was recommended to use AeroAdmin by a client. It offers a very secure connection. I like the simple installation and the Interface.

Kristina

Retail, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

Horrible Remote Access software - not reliable

This was the worst remote desktop software I've ever used. Support was non existent. I'm looking into how to cancel.

PROS

I liked nothing about the software. It was Horrible

CONS

The software was archaic on the interface and features - Setup required an EXE file to be downloaded and then run - it showed up on the task tray and thats how you opened it.Supposedly installed a service however remote computers wouldn't reliably respond to connection attempts.Had to physically go to the remote systems to reboot them multiples times a week.Support was abysmal.

Reason for choosing AeroAdmin

I didn't - I went back to Splashtop

Reasons for switching to AeroAdmin

Cost - Team viewer is expensive

Joseph

Medical Practice, 11-50 employees

Used monthly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

AeroAdmin

It has been awesome. I mostly use it to make sure our workstations have updated software. I can do this from home after business hours when the machines are not being use. I try to respect the amount of time connected through the companies servers by using IP addresses when possible, but having ID access when away from our network allows me complete flexibility. And, even though I am using the "free" version, customer support has been helpful when I had a problem, and things were "fixed" quickly. But, I have only ever had two problems, so it is a small sample size. That fact does go to show how stable this software is.

PROS

Availability and Speed, very few limitations on what remote user can do. Works for 99+% of what I need.

CONS

Some issues with differing "screen sizes". This is less of an issue when using a high resolution monitor.

Reason for choosing AeroAdmin

Even the "free" version was allowed to be used with business. And as I noted above, it never failed to load as a service after a re-start of a computer. This is very important when your main use is to do updates that may require a computer restart. Some other software, otherwise very adequate, failed to load automatically after a restart on some machines.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2019

Free, light and portable remote control system.

Aeroadmin gives the ability to connect and control a computer over the internet for personal and commercial usage for free. I really recommend everyone to the user it once.

PROS

Its totally free for commercial and personal use. Sometimes my students need personal assistance as they don't have the same hardware and software. I can quickly solve their problem using a quick session. Everything is super simple and easy to user. The software is portable so my student can delete the software after using it. The control my student has is a lot. They can select what I can control which is a good option.

CONS

I sometimes it gets disconnect when I am working behind a firewall, but when I use a mobile data connection without firewall it did very well.

Reason for choosing AeroAdmin

Annoying tos always and for only non commercial usage.