About Aeroadmin


Aeroadmin is an on-premise remote support platform. It allows users to provide remote support for IT tasks.

Aeroadmin’s key features include connecting computers in different LAN behind NAT, unattended access to remote PCs and servers, AES and RSA encryption, file transfer, a contact book, branding and customization, session reports, clipboard synchronization, system keys transmission, auto-scaling, auto-scrolling, remote windows locking, remote rebooting, multi-monitors support, screenshots during sessions, auto updating and a multilingual interface. Its contact book feature allows users to store remote computer IDs or IPs, names and additional information for instant remote access.

Aeroadmin is compatible with Windows, Linux and Mac OS platforms. The platform is available free with limited features for personal use and priced for pro, business and corporate packages.



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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of Aeroadmin

Overall rating

3.50 / 5 stars

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January 2018

Scott from Mid-Shore IT

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

January 2018

One of the simplest remote access and support applications I've ever used

By switching to AeroAdmin I saved my company hundreds of dollars per year AND added new features like instant push button support (SOS) to my offerings.

Pros

AeroAdmin has one of the easiest to use interfaces I've ever come across. The program itself is very simple and easy to use, and very easy to find the features and settings you are looking to access. You can do almost anything and help anyone with the free version alone, but I opted to go with the corporate version to support the company AND for the additional branding options. They are far less expensive than almost all of their competitors, but they give you all the same features and then some. Their SOS feature is amazing for anyone that wants to give their clients push button access to fast help.

Cons

Although the software interface is very easy to use, I feel like the program itself is dated. Everything works just fine, and I haven't encountered any errors, however the program just has a Windows XP look and feel to it and needs a facelift. Besides that it is fantastic.

June 2018

Jamie from Cliff Price & Company

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Easy, Great Value, Great Support

I need to access my personal computer when I travel. I'm away for approximately 60 days per year. This program allows easy access for me.

Pros

I was using another vendor, but needed Commercial Use. The competitor's software was as much per month as AeroAdmin is for an entire year! The free version works great, but only allows 12-17 hours per month usage. So, I installed the single computer version. It allows you to choose the resolution so I am able to make the print larger. Working great so far.

Cons

In a perfect world, the Free Version would allow more usage hours. No real cons yet. I will keep you posted.

February 2019

Sam from TSAV

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

February 2019

AeroAdmin - Easy to Use - no frills

I found this very simple to use and it is free, which can save a lot of time when trying to get remote access to a user that has no software for this.

Pros

I like that it is free to use and it's very straight forward and works right away. Being able to logoff and reboot the computer is very helpful.

Cons

The main think I wish it had was a chat option, that can make things so much easier. It also can print remotely.

November 2018

Dr. Ali from University of Waterloo

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2018

Ripped off software

Bad experience and waste of time and money

Pros

Cheaper than other remote connection software; but totally waste of money as functionality is poor

Cons

I bought the paid licence--Simply speaking it is ripped off
Frequent disconnection
Slow browsing when it connects
Poor data transfer
It wasted 80 gb of my internet last month as I have to start over and over for a simple file transfer