We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.

We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.

We needed a RMM/remote connection solution for in-house IT ticketing and helpdesk for a growing eye care/healthcare/eye surgery company with two technicians, 8 locations, some in-house server/data management, and nearly 500 endpoints/workstations. Atera has been great to cover all those needs.

To be honest, the price is what caught my eye first. I assumed that when you pay less, you get a lot less, but that is NOT the case. Atera does exactly what we needed, and we don't feel like we are paying for option we don't even use. Solid reliable service.

Very few minor issues that aren't even worth mentioning.

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

The price point for this product is excellent, if it worked properly.

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

It's a great product at a great price. I hope they keep improving and listen to the community that uses it!

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.