About Bomgar

Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features include customer support, help desk administration, internal IT support, collaboration, monitoring and auditing.

The privileged access module allows users to create accounts and monitor and record sessions in real time. Users can set up a secure remote connection to view and control remote desktops, network devices and servers. Other features include session forensics for compliance, cloud infrastructure management, authorization, notifications and credentials management.

The vault module is an enterprise password manager that enables users to st...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,523 Reviews of Bomgar

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,003)

1,003

4 stars

(427)

427

3 stars

(81)

81

2 stars

(11)

11

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1523 results

August 2020

Jessica from Conduent

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Amazing features

I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Pros

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Cons

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Reasons for Choosing Bomgar

because it had all the right features we were looking for and it was a friendly negotiation process

January 2020

Ivan from GB Advisors, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

Support software done right

Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Pros

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Cons

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Reasons for Choosing Bomgar

TeamViewer is very popular, but I disliked its licensing model (per concurrent channel, unlimited agents). Bomgar's licensing model makes more sense (per concurrent agent, unlimited sessions). Zoom Meetings allow you to control the computer as well, but it's not a support software, it's a meetings software.

March 2020

Diana from Refinitiv

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2020

Bomgar review

It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Pros

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Cons

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

September 2020

Dharmendra from ITBD

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2020

Good Tool for remote support

overall nice and fast as i'm using high specs machine.

Pros

one of the most trusted tool for enterprise, very nice interface easy to use and operate. you can use multiple session at the same time without any issue

Cons

graphics requirement is more, should be light weight for low specs machine, doesn't work well if you have less than 4 GB of RAM

Reasons for Choosing Bomgar

Bomgar is fast and easy to deploy very good support

December 2019

Kendall from Carolina Worst Wireless

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Remote Support with ease

By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations.

Pros

The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded.

Cons

I don't have any cons with the software.

Reasons for Choosing Bomgar

Quality and options