About Remote Support

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.


Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,714 Reviews of Remote Support

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,162)

1,162

4 stars

(465)

465

3 stars

(102)

102

2 stars

(13)

13

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1714 results

August 2020

Jessica from Conduent

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Amazing features

I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Pros

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Cons

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Reasons for Choosing Remote Support

because it had all the right features we were looking for and it was a friendly negotiation process

Reasons for Switching to Remote Support

because there was a data breach and because there were to many crashes and unreliable and expensive

July 2021

Marat from Syntomax Network Solution

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2021

BeyondTrust Remote Support review

Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.

Pros

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Cons

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.

Reasons for Choosing Remote Support

Main reasons of choosing Remote Support over other alternatives were: 1) unique features 2) product support 3) hardware-based implementation (not dependent on cloud services status)

December 2020

Telayna from University of Alaska Fairbanks

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2020

Comprehensive Remote Support Software

Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Pros

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Cons

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Reasons for Switching to Remote Support

Our IT team decided this software was more secure

October 2021

John from Self Employed

Company Size: 1 employee

Industry: Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2021

Bombgar

i would recommend it to anyone.

Pros

it works great most of the time, I have never experienced to much trouble connecting or working with this software.

Cons

Wish if the integration part with other software was more.

Reasons for Choosing Remote Support

Remote support is very important in this time as it saves the techs time and money from traveling.

March 2020

Diana from Refinitiv

Company Size: 5,001-10,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2020

Bomgar review

It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Pros

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Cons

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

Reasons for Switching to Remote Support

Not sure why exactly, but I think Cisco is much more expensive than Bomgar?