DameWare Software


 

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licences and share the host list globally. It also supports end users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates SolarWinds Help Desk.

 

DameWare - Admin console
 
  • DameWare - Admin console
    Admin console
  • DameWare - Remote connect
    Remote connect
Supported Operating System(s):
Web browser (OS agnostic)

174 Reviews of DameWare

Showing 1-20 of 174

 

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Kylie from Winneshiek Medical Center

May 2018

May 2018

Exceptional software, a must have for any IT Professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support
Pros

Cannot recommend this software enough, definitely worth the money. Being able to remote into an end users computer to troubleshoot issues/assist users, install software, etc. Has saved trips to come back onsite after hours, provided us a place to verify software installed and versions of software, verify and gather installed printer info, remote command line, even remote registry on the remote system. Most everything a system admin or support would need for troubleshooting is right at your fingertips to perform remotely.

Cons

This software doesn't solve the issues by itself (of course we'd be out of a job if it did), but in all seriousness it's a great software there really are no cons.

One thing with the version we are running anyway is that once licensed under a particular user on the machine it is installed on, the software always has to be run as that user on that machine. This may be changed now however.

Review Source: Capterra
 


May 2018

May 2018

I have never used a remote solution as easy as this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I have never used a remote solution as easy as this. They have the most customization options for the scope of what we can do.

Cons

The pricing is not even close to the cheaper end of the pool. I also think that based on the pricing there are more features it should do.

Review Source: Capterra
 

Jesse from Tapestry Technologies

May 2018

May 2018

When it works correctly, it's awesome.

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Functionality

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Pros

This software made it so much more convenient for me to provide helpdesk support to my clients. They just provided me their IP address and I signed into their system for troubleshooting. It had a very easy to use GUI and rarely gave me issue.

Cons

If the customer had a custom display scaling, it would throw off the entire remote session and make it hard to accurately click anything remotely. It was also irritating to switch screens remotely if the customer was using more than one screen.

Review Source: Capterra
 


May 2018

May 2018

Used Dameware for remote support of 70+ machines

Ease-of-use

Functionality

Product Quality

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Value for Money

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good price allowing for remote user access

Pros

Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

Cons

The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

Review Source: Capterra
 

Tom from Sunburst Ventures

April 2018

April 2018

Lifesaver that provides immediate assistance to remote employees without even leaving your computer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

I like the convenience. It is perfect for dealing with employees across the world. It saves time when you can run network diagnostics to see the problem. Customer service is 24/7 and you get one year of maintenance for an affordable one time price. I like not having a recurring charge each month.

Cons

It was hard to install. I can't always see the full screen on my remote computers and I must scroll back and forth and it gets confusing.

Review Source: Capterra
 

Marina from REGION OF CRETE
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Easy to deploy, setup and use.

Ease-of-use

Functionality

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Great product. Using it for multiple sites for IT support.

Pros

Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.

Cons

Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.

Review Source: Capterra
 

Sandra from Automotive

April 2018

April 2018

Dameware is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

What we really like most about using the Dameware software is how easily you are able to log into another PC to assist the user.

Cons

There really is not anything about the Dameware software that we do not like. Maybe the set up of the system for the initial users PC, but even that doesn't take very long.

Review Source: Capterra
 

Brian from AHRC Nassau

March 2018

March 2018

Great for internal remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Great product for assisting end users with support. Screen share with lock down features. Very quick on our LAN and WAN.

Cons

I wish it was client less. Also we run into issues deploying client unless we run application as domain admin.

Review Source: Capterra
 

Jason from Chesapeake Bank

March 2018

March 2018

Amazing and easy to use. You can get someone set up day one to administer your computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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not having to use multiple panes of glass to fix an issue

Pros

easy to use, I can remote into any AD computer effortlessly, able to change registry remotely along with printers and other peripherals without having to bother the customer. Can connect to a MAC or PC!!

Cons

Maybe the icons could be cleaned up to look more current but that's splitting hairs.

Review Source: Capterra
 


March 2018

March 2018

Always seem to work and easy to use.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Pros

once setup installs it self to clients.
it keeps a collection of connected PC's
Always seem to work and easy to use.

Cons

finding all the feature to use.
wish it integrated with ticket system.
Some times it don't get the resolution of pc and mouse is off center.

Review Source: Capterra
 

Gerad from Beauregard Electric

March 2018

March 2018

Dameware is one of the easiest to deploy, setup and use remote desktop products.

Ease-of-use

Functionality

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Value for Money

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An easily deployed solution that allowed me and my team to remote into workstations to assist end users with issues.

Pros

The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.

Cons

The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.

Review Source: Capterra
 

Gavin from Kryterion Inc.

February 2018

February 2018

Provide remote support to user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Security features which allow you setup up with a proxy. A lot of great features to come with, plus unlimited license of agent to install.

Cons

Could be confuse to setup, modify settings / configurations for beginning users, but once you use it for a few times, you will fall in love with all the features.

Review Source: Capterra
 


February 2018

February 2018

Easily Connect to PC's on your network and Resolve issues remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Able to remotely troubleshoot issues with computers that are in a different location with ease.

Pros

You can Easily remote into PC's on the network and support users in resolve issues they are having.

Cons

You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.

Review Source: Capterra
 

Kevin from Valerus

February 2018

February 2018

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Review Source: Capterra
 

John from Tanner Clinic
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Powerful remote desktop management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quickly troubleshoot remote desktops with this software. You will recover your costs quickly with saved time with this software.

Pros

I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. It's more than just a remote desktop connection, you get multiple authentication options and can maintain connects, sign in/out, etc. all while staying connected to the remote computer.

Cons

We discovered some Windows 10 compatibility issues with our current version that we are working through (mostly by upgrading to the latest version).

Review Source: Capterra
 

Matthew from MEGJC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

great software for IT HelpDesk professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Makes helpDesk tasks easier to get done without physically being at the machine

Pros

Its ability to control any computer on our domain without logging the user out. also has a wide variety of tools.

Cons

doesnt seem to work perfectly with 64bit opperating systems. also, deletes saved machines or make duplicates

Review Source: Capterra
 

Jeremy from American Cement Company LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

I have used Dameware and its worth the money and then some.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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No monthly fees, one you buy its yours per tech no matter if he uses more than one PC. Able to start and stop or even install and delete services, there is remote commnad prompts, remote screen control, and many more features.

Pros

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Cons

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Review Source: Capterra
 

Michael from iQor

December 2017

December 2017

I use Dameware every day. I do not know of any tool that is better for on-domain remote support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have used Dameware for over 10 years, and I love that I can remote into a PC an monitor a live session to see what issues my agents are seeing. I also love that I can kill the remote keyboard to keep someone from messing up my remote session.

Cons

Dameware occasionally will connect to the wrong PC if there is a DNS conflict. This isn't a major issue because it does give you a warning, but I have still booted the wrong user occasionally because I wasn't paying attention.

Review Source: Capterra
 

Andre from Cascade Steel Rolling Mill

October 2017

October 2017

One of the Best remote softwares around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

What i liked most was the fact that remoting into computers is made extremely simple with this program

Cons

What I like least was the display window once you launched the program was not a consistent size nor did it appear in the same location that was expected.

Review Source: Capterra
 

Aaron from Regional Enterprises, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great software. Very responsive when connected to other workstations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick support from our IT department for our users via remote capabilities.

Pros

I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Cons

Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

Review Source: Capterra