An essential tool is every admins arsenal

I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved.

Pros

The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Cons

The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's

lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazing

Pros

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Cons

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

The BEST remote control tool there is for Windows!

Easy of remote support. Ease of installation. Ability to see remote users desktop. Lightweight install Always running service.

Pros

I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

Cons

My only 2 complaints are:
I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.
The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

Feature packed support platform!

Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction.

Pros

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Cons

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

This is a great piece of software, easy to use and full of features.

Pros

I like the fact that I can remote into a computer very quickly, get the task finished and get out.

This software makes my job less stressful.

I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

Cons

Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware.

Computer-Properties-System does not work at all with WIN10
Computer-Properties-Version does not work at all with WIN10
Computer-Properties-Display does not work at all with WIN10
Computer-Properties-Resources does not work at all with WIN10
Computer-Properties-Environment does not work at all with WIN10

Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.

Cheaper than cloud solutions but harder to use

Less expensive remote control solution

Pros

Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server.

Cons

Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server.

Great software and beats other competitors!

Virtual RDP, assisting users from all departments, better way to see the problem over a virtual screen, saves the long walk across the floor when an issue can be rectified within a few minutes.

Pros

The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers.

Cons

On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most.

Easy to administer and use, a lot of bang for the buck.

Pros

I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day.

Cons

I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list.

Product is used in our large corporation and is a time saver with manual deployments & support.

Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Pros

Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Cons

Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but...
Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky....
However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!!

Like this software a lot

I have a checklist of things to do upon arriving at work, and being able to do them from my workstation is far more efficient than having to do them from the server. So, Dameware has made my access to the server highly efficient and I'm more productive using it.

Pros

I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation).

We use Dameware to connect to our end user systems to assist them with problems helpdesk problems.

ease of use!!

Pros

We would not be able to perform our helpdesk job nearly as well without being able to connect so seamlessly.
We do not have to turn remote desktop on every system which is a huge security relief. Allowing users so see what we are doing is helpful to them so that they can help themselves in the future.
I love being able to view event logs easily and without interrupting the end users work flow.
Easily retrieving information regarding a system status such as properties, processes, software, services etc. all in one place is extremely valuable.

Cons

I use Dameware everyday it is difficult to find something negative, I suppose I would like for the computer icons to turn blue from grey when a user system becomes active rather than having to exit the program and re-enter to see active systems.

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

A secure program that gets the job done.

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.