Dameware

RATING:

4.5

(248)

About Dameware

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets. The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing. DameWare provides two-factor authentication, so us...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Dameware Pricing

DRE is based on an annual subscription. DRS is a one-time perpetual license

Starting price: 

$540.00 

Free trial: 

Available

Free version: 

Not Available

Dameware system information
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Dameware Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Dameware

1 - 5 of 248 Reviews

Michael

Hospital & Health Care, 51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2022

dameware is in a crowded space with newer players

User Profile

Samson

Verified reviewer

Financial Services, 10,000+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2019

Dameware -Silent install

Dameware remote installation can truly be a life saver when users encounter video issue. However, license and client stability is an issue and the program itself is not as polished as its competitors

PROS

Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

CONS

Dameware license is not cheap, at least I find LogMeIn Pro is cheaper. Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

User Profile

Rudy

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2018

Easy to use remote software

We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue.

PROS

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

CONS

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed July 2021

Dameware - A good Remote Desktop Control Software

Since we became distributed, Dameware has provided a generally positive experience and service. It's been really beneficial for remote assistance when we can't physically go, and we're now able to help individuals across countries. It's a must-have tool for any IT professional offering remote control.

PROS

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards. 2. The desktop app at is extremely light and simple to set up. 3. It enables the supported end-user to authorize the request for remote access. first 4. As long as other team members are logged in, you can invite or transfer the remote control to a session. 5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance. 6. It's reasonably priced since the price drops as you buy additional licenses.

CONS

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart. 2. The procedure of seeking administrative rights on the client's PC is inefficient. 3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate. 4. Their support team isn't available 24/7 to support their customers

Reason for choosing Dameware

1. Features and Functionality 2. Cost 3. Generally Positive Reviews

Camilla

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2023

Great product for remote control

PROS

Dameware is really easy to use and to understand.

CONS

It is not really intuitive to save pc hosts to which I usually connect.