DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licences and share the host list globally. It also supports end users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates SolarWinds Help Desk.

Admin console
Admin console

Admin console

Remote connect

Remote connect

Supported Operating System(s):

Web browser (OS agnostic)



195 Reviews of DameWare

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 195 reviews

Start your review of DameWare

Write a review

Tim from Riverside Transit Agency

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Offers a ton of features to aid in remote desktop support!

Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.

Pros

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Cons

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good option for remote access tool

Pros

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Cons

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

Review Source: Capterra

jake from Information Services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

September 2018

Great remote desktop software for a domain environment

if you are an administrator in a domain environment, check out this software. If you are looking for a way to connect to users over the internet, there are better options out there.

Pros

Lots of features for a fairly low cost. You are able to pay a one time license fee and get the software for life.

This software allows me to remotely access any computer on the domain, without user intervention.

Cons

not really useful for external tech support

Review Source: Capterra

Jim from Crown Holdings

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Dameware Report Support Review

Excellent overall experience with this software. Would recommend highly.

Pros

Easy to setup and use. We use Dameware Remote Support to connect with technical support to troubleshoot and repair equipment issues.

Cons

I would like to be able to set up users to be able to remotely connect and remain connected...even if the connection temporarily fails.

Review Source: Capterra

Ryan from JTEKT North America

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

September 2018

Secure and Easy to use

Pros

Dameware Remote Support requires security privileges on the machine that you are attempting to remote. You can store your admin account for quick use later.

Cons

Sometimes the resolution of the computer that you are trying to remote can make Dameware Remote Support be difficult to use.

Review Source: Capterra

David from Historic Tours of America

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

We find this very handy for our internal support.

We use this daily to support hundreds of company PC's, extremely reliable and useful.

Pros

Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.

Cons

Sometimes you still have to disable windows firewall to install the client.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Functionality

September 2018

Dameware Mini Remote

It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now.

Pros

It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

Cons

Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

Review Source: Capterra

Sharif from City of Emeryville

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best Sys Admin Tool for those without SCCM

Saved lots of time and improved customer satisfaction.

Pros

Easy to monitor and troubleshoot remote systems. Dameware Remote allows you remote process, remote registry, and many more functions that the need to visit offsite is almost none.

Cons

No support for Mac OS X or Linux which is a big problem and flaw.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I used DameWare in a previous job for remote support, and it was an awesome product! I miss it!

With DameWare, I was able to quickly and efficiently provide remote support to our end users. Awesome product!

Pros

The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Cons

The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

Review Source: Capterra

Paul from ATMH

Ease-of-use

Value for money

Customer support

Functionality

August 2018

This is a great tool for remote access and is bundled with many useful Admin tools.

Pros

The amount of features included are a great value. For remote support Dameware will get me connected when RDP or other methods fail. Its ease of use and customization ability are whats missing from so much software these days

Cons

While there is nothing wrong with the interface, it is a bit dated. Tho that being said, if its not broke then dont fix it. The few times i forget the set the remove and uninstall software on remote machine, Ive not determined how to remove the client software then. Not a deal breaker, just a strange missing feature.

Review Source: Capterra

Debolina from GSK Pharmaceuticals India

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Awesome and Easy to Use Product

Pros

The IT Team at our company uses Dameware to take control over my machine and support when it is required. Its easy and hassle free.

Cons

There are no Cons when it comes to DameWare. I love it because I just need to raise a ticket and IT can without any issues, take care of my computer without sometimes even me knowing about it :)

Review Source: Capterra

Kevin from Dorner Mfg Corp

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

July 2018

Simple, Works great and a great price.

Easily able to help out people by jumping into their computer.

Pros

It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

Cons

I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

Review Source: Capterra

Justin from Dunbar Armored

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Use the software often for accessing clients remotely.

Pros

Easy to use and consistent software.
Very rarely is there issues with the software where it doesn't work. Reliable product.
Very convenient product. Makes it very easy to access remote systems on our network to perform necessary tasks.

Cons

Price is higher than we'd like.
It would be nice if it was easier to access systems on the internal AND external networks.

Review Source: Capterra

Tim from Phoebe Putney Health System

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A real life saver!

Very effecent way to support my Radiologist from my desk!

Pros

This software allows me to remote into my Radiologist workstations and trouble shoot without leaving my desk. I have full functionality just like I am sitting in front of the workstation!

Cons

Very few things about this software I dislike. I find that I have to update the client on some machines fequentlt, and I am not exactly sure why.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I love this application 100%!!!

Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time.

Pros

The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Cons

Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

Review Source: Capterra

Michael from Marten Transport

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

So-So at best

Pros

the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.

Cons

This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best

Review Source: Capterra

Matthew from Mauldin Consulting

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Excellent Remote Support Tool

Pros

Our team had the ability to access health centers with this product. The ease of access both at the end user level as well as the support tech proved to be very beneficial. I would recommend this software to any IT Dept.

Cons

I cannot find anything that I would rate as a con for this software.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

June 2018

A good remote support tool for IT engineers

Pros

It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.

Cons

It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great software for remote support

Very helpful to support your staff, either on remote offices or on different offices in your same building, without actually having to be present there.

Pros

Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

Cons

You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

Review Source: Capterra

Allison from Lazard

Industry:  Other

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

DameWare connects quickly remotely.

I have benefited from DameWare because I have been able to offer support to the vast majority of my employees, helping them to meet each of their work goals, and there has not been one that has not been able to help with DameWare, the truth is very good statistics.

Pros

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Cons

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Review Source

Displaying 1 - 20 of 195 reviews