DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.
DameWare helps users centrally manage team members and customers, activate and control their licences and share the host list globally. It also supports end users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.
The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.
DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates SolarWinds Help Desk.
Allison from Lazard
Employees number: 1,001-5,000 employees
I have benefited from DameWare because I have been able to offer support to the vast majority of my employees, helping them to meet each of their work goals, and there has not been one that has not been able to help with DameWare, the truth is very good statistics.
The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.
It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.
Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time.
The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.
Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.
Michael from Marten Transport
Employees number: 1,001-5,000 employees
the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.
This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best
Matthew from Mauldin Consulting
Our team had the ability to access health centers with this product. The ease of access both at the end user level as well as the support tech proved to be very beneficial. I would recommend this software to any IT Dept.
I cannot find anything that I would rate as a con for this software.
It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.
It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.
Very helpful to support your staff, either on remote offices or on different offices in your same building, without actually having to be present there.
Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.
You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.
Kylie from Winneshiek Medical Center
Cannot recommend this software enough, definitely worth the money. Being able to remote into an end users computer to troubleshoot issues/assist users, install software, etc. Has saved trips to come back onsite after hours, provided us a place to verify software installed and versions of software, verify and gather installed printer info, remote command line, even remote registry on the remote system. Most everything a system admin or support would need for troubleshooting is right at your fingertips to perform remotely.
This software doesn't solve the issues by itself (of course we'd be out of a job if it did), but in all seriousness it's a great software there really are no cons.
One thing with the version we are running anyway is that once licensed under a particular user on the machine it is installed on, the software always has to be run as that user on that machine. This may be changed now however.
I have never used a remote solution as easy as this. They have the most customization options for the scope of what we can do.
The pricing is not even close to the cheaper end of the pool. I also think that based on the pricing there are more features it should do.
Jesse from Tapestry Technologies
This software made it so much more convenient for me to provide helpdesk support to my clients. They just provided me their IP address and I signed into their system for troubleshooting. It had a very easy to use GUI and rarely gave me issue.
If the customer had a custom display scaling, it would throw off the entire remote session and make it hard to accurately click anything remotely. It was also irritating to switch screens remotely if the customer was using more than one screen.
good price allowing for remote user access
Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.
The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.
It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.
The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.
Tom from Sunburst Ventures
I like the convenience. It is perfect for dealing with employees across the world. It saves time when you can run network diagnostics to see the problem. Customer service is 24/7 and you get one year of maintenance for an affordable one time price. I like not having a recurring charge each month.
It was hard to install. I can't always see the full screen on my remote computers and I must scroll back and forth and it gets confusing.
Marina from REGION OF CRETE
Employees number: 1,001-5,000 employees
Great product. Using it for multiple sites for IT support.
Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.
Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.
Sandra from Automotive
What we really like most about using the Dameware software is how easily you are able to log into another PC to assist the user.
There really is not anything about the Dameware software that we do not like. Maybe the set up of the system for the initial users PC, but even that doesn't take very long.
Brian from AHRC Nassau
Great product for assisting end users with support. Screen share with lock down features. Very quick on our LAN and WAN.
I wish it was client less. Also we run into issues deploying client unless we run application as domain admin.
Jason from Chesapeake Bank
not having to use multiple panes of glass to fix an issue
easy to use, I can remote into any AD computer effortlessly, able to change registry remotely along with printers and other peripherals without having to bother the customer. Can connect to a MAC or PC!!
Maybe the icons could be cleaned up to look more current but that's splitting hairs.
once setup installs it self to clients.
it keeps a collection of connected PC's
Always seem to work and easy to use.
finding all the feature to use.
wish it integrated with ticket system.
Some times it don't get the resolution of pc and mouse is off center.
Gerad from Beauregard Electric
An easily deployed solution that allowed me and my team to remote into workstations to assist end users with issues.
The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.
The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.
Gavin from Kryterion Inc.
Security features which allow you setup up with a proxy. A lot of great features to come with, plus unlimited license of agent to install.
Could be confuse to setup, modify settings / configurations for beginning users, but once you use it for a few times, you will fall in love with all the features.
Able to remotely troubleshoot issues with computers that are in a different location with ease.
You can Easily remote into PC's on the network and support users in resolve issues they are having.
You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.
Kevin from Valerus
It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.
I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.
John from Tanner Clinic
Employees number: 501-1,000 employees
Quickly troubleshoot remote desktops with this software. You will recover your costs quickly with saved time with this software.
I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. It's more than just a remote desktop connection, you get multiple authentication options and can maintain connects, sign in/out, etc. all while staying connected to the remote computer.
We discovered some Windows 10 compatibility issues with our current version that we are working through (mostly by upgrading to the latest version).