DameWare software


190 reviews(4.5/5)
190 reviews(4.5/5)

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licences and share the host list globally. It also supports end users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates SolarWinds Help Desk.

Supported Operating System(s):
Web browser (OS agnostic)

190 Reviews of DameWare

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  • Ryan from JTEKT North America

    Number of employees: 501-1,000 employees

    September 2018

    Secure and Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Dameware Remote Support requires security privileges on the machine that you are attempting to remote. You can store your admin account for quick use later.

    Cons

    Sometimes the resolution of the computer that you are trying to remote can make Dameware Remote Support be difficult to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Historic Tours of America

    Number of employees: 201-500 employees

    September 2018

    We find this very handy for our internal support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use this daily to support hundreds of company PC's, extremely reliable and useful.

    Pros

    Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.

    Cons

    Sometimes you still have to disable windows firewall to install the client.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    Dameware Mini Remote

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now.

    Pros

    It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

    Cons

    Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sharif from City of Emeryville

    Number of employees: 51-200 employees

    August 2018

    Best Sys Admin Tool for those without SCCM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saved lots of time and improved customer satisfaction.

    Pros

    Easy to monitor and troubleshoot remote systems. Dameware Remote allows you remote process, remote registry, and many more functions that the need to visit offsite is almost none.

    Cons

    No support for Mac OS X or Linux which is a big problem and flaw.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    I used DameWare in a previous job for remote support, and it was an awesome product! I miss it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    With DameWare, I was able to quickly and efficiently provide remote support to our end users. Awesome product!

    Pros

    The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

    Cons

    The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from ATMH

    August 2018

    This is a great tool for remote access and is bundled with many useful Admin tools.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The amount of features included are a great value. For remote support Dameware will get me connected when RDP or other methods fail. Its ease of use and customization ability are whats missing from so much software these days

    Cons

    While there is nothing wrong with the interface, it is a bit dated. Tho that being said, if its not broke then dont fix it. The few times i forget the set the remove and uninstall software on remote machine, Ive not determined how to remove the client software then. Not a deal breaker, just a strange missing feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Debolina from GSK Pharmaceuticals India

    July 2018

    Awesome and Easy to Use Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The IT Team at our company uses Dameware to take control over my machine and support when it is required. Its easy and hassle free.

    Cons

    There are no Cons when it comes to DameWare. I love it because I just need to raise a ticket and IT can without any issues, take care of my computer without sometimes even me knowing about it :)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from Dorner Mfg Corp

    Number of employees: 201-500 employees

    July 2018

    Simple, Works great and a great price.

    Ease-of-use
    Functionality
    Quality
    Support

    Easily able to help out people by jumping into their computer.

    Pros

    It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

    Cons

    I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justin from Dunbar Armored

    July 2018

    Use the software often for accessing clients remotely.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and consistent software.
    Very rarely is there issues with the software where it doesn't work. Reliable product.
    Very convenient product. Makes it very easy to access remote systems on our network to perform necessary tasks.

    Cons

    Price is higher than we'd like.
    It would be nice if it was easier to access systems on the internal AND external networks.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tim from Phoebe Putney Health System

    Number of employees: 1,001-5,000 employees

    July 2018

    A real life saver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very effecent way to support my Radiologist from my desk!

    Pros

    This software allows me to remote into my Radiologist workstations and trouble shoot without leaving my desk. I have full functionality just like I am sitting in front of the workstation!

    Cons

    Very few things about this software I dislike. I find that I have to update the client on some machines fequentlt, and I am not exactly sure why.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    I love this application 100%!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time.

    Pros

    The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

    Cons

    Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Marten Transport

    Number of employees: 1,001-5,000 employees

    July 2018

    So-So at best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.

    Cons

    This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matthew from Mauldin Consulting

    July 2018

    Excellent Remote Support Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our team had the ability to access health centers with this product. The ease of access both at the end user level as well as the support tech proved to be very beneficial. I would recommend this software to any IT Dept.

    Cons

    I cannot find anything that I would rate as a con for this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    A good remote support tool for IT engineers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.

    Cons

    It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Great software for remote support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very helpful to support your staff, either on remote offices or on different offices in your same building, without actually having to be present there.

    Pros

    Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

    Cons

    You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Allison from Lazard

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    May 2018

    DameWare connects quickly remotely.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have benefited from DameWare because I have been able to offer support to the vast majority of my employees, helping them to meet each of their work goals, and there has not been one that has not been able to help with DameWare, the truth is very good statistics.

    Pros

    The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

    Cons

    It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kylie from Winneshiek Medical Center

    May 2018

    Exceptional software, a must have for any IT Professional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cannot recommend this software enough, definitely worth the money. Being able to remote into an end users computer to troubleshoot issues/assist users, install software, etc. Has saved trips to come back onsite after hours, provided us a place to verify software installed and versions of software, verify and gather installed printer info, remote command line, even remote registry on the remote system. Most everything a system admin or support would need for troubleshooting is right at your fingertips to perform remotely.

    Cons

    This software doesn't solve the issues by itself (of course we'd be out of a job if it did), but in all seriousness it's a great software there really are no cons.

    One thing with the version we are running anyway is that once licensed under a particular user on the machine it is installed on, the software always has to be run as that user on that machine. This may be changed now however.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    I have never used a remote solution as easy as this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have never used a remote solution as easy as this. They have the most customization options for the scope of what we can do.

    Cons

    The pricing is not even close to the cheaper end of the pool. I also think that based on the pricing there are more features it should do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jesse from Tapestry Technologies

    May 2018

    When it works correctly, it's awesome.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software made it so much more convenient for me to provide helpdesk support to my clients. They just provided me their IP address and I signed into their system for troubleshooting. It had a very easy to use GUI and rarely gave me issue.

    Cons

    If the customer had a custom display scaling, it would throw off the entire remote session and make it hard to accurately click anything remotely. It was also irritating to switch screens remotely if the customer was using more than one screen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    Used Dameware for remote support of 70+ machines

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    good price allowing for remote user access

    Pros

    Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

    The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

    It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

    Cons

    The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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