Dameware

RATING:

4.54

(237)

About Dameware

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets. The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing. DameWare provides two-factor authentic...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Dameware Pricing

DRE is based on an annual subscription. DRS is a one-time perpetual license

Starting price: 

$380.00 one time

Free trial: 

Available

Free version: 

Not Available

DameWare admin console
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Dameware Reviews

Overall Rating

4.54

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 236 reviews

Michael

Company size: 51 - 200 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2022

dameware is in a crowded space with newer players

User Profile

Tim

Verified reviewer

Company size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2018

Offers a ton of features to aid in remote desktop support!

Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.

Pros

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Cons

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

User Profile

Rudy

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2018

Easy to use remote software

We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue.

Pros

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Cons

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

James

Company size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

August 2017

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2018

I used DameWare in a previous job for remote support, and it was an awesome product! I miss it!

With DameWare, I was able to quickly and efficiently provide remote support to our end users. Awesome product!

Pros

The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Cons

The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

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