DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licences and share the host list globally. It also supports end users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates SolarWinds Help Desk.



199 Reviews of DameWare

Overall rating

4.56 / 5 stars

Filters:

Showing 1 - 20 of 199 reviews

December 2018

Rudy from Jackson Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Easy to use remote software

We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue.

Pros

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Cons

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

December 2018

Ryan from La Porte County Sheriff's Office

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Dameware for Remote Support

I have always been comfortable with using Dameware and the new to the updated software has been great!

Pros

I have been recently using an older version of Dameware for years. It has worked reliably and solidly for a long time. I just upgraded for in house use on supporting our organization. There are many features with the mini remote control and remote support. I have been able to use things to maintain system without having to log in to the PCs themselves. The actual services can be "pushed" out, which simplifies things. The fact that we have a VPN is simple. Once I am connected, Dameware can handle the rest. A bonus is when you log in, you are not actually logging out the current user.

Cons

It can be unreliable at times. I am not always able to connect to a machine solidly. However, Window Remote Desktop always seems to work. The password save on credentials on the mini remote control is not always reliable. Also, after entering information on the mini remote control it will not function when you hit the connect button. You must close and reopen the window sometimes.

November 2018

Hamza from Service de police de Granby

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Remote Desktop

For us it is the best solution as we use it daily for the local Remote Desktop support. Quick connexion.

Pros

Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.

Cons

Eat to set up the agent and. To integrate it with the machines deployment.

November 2018

Luke from First National Bank and Trust

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Remote Support

Have not had much interaction with Support, but the techs I work with say that its fairly good. Responsive and concise.

Pros

The ease with which a technician can remote to a users system is great. Interface is easy to use and understand.

Cons

Comes with many additional programs for configuration, licensing etc. Could be centralized to have all features in one application.

October 2018

Tim from Riverside Transit Agency

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Offers a ton of features to aid in remote desktop support!

Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.

Pros

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Cons

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

October 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

Good option for remote access tool

Pros

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Cons

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

September 2018

jake from Information Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

Great remote desktop software for a domain environment

if you are an administrator in a domain environment, check out this software. If you are looking for a way to connect to users over the internet, there are better options out there.

Pros

Lots of features for a fairly low cost. You are able to pay a one time license fee and get the software for life.

This software allows me to remotely access any computer on the domain, without user intervention.

Cons

not really useful for external tech support

September 2018

Jim from Crown Holdings

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Dameware Report Support Review

Excellent overall experience with this software. Would recommend highly.

Pros

Easy to setup and use. We use Dameware Remote Support to connect with technical support to troubleshoot and repair equipment issues.

Cons

I would like to be able to set up users to be able to remotely connect and remain connected...even if the connection temporarily fails.

September 2018

Ryan from JTEKT North America

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Secure and Easy to use

Pros

Dameware Remote Support requires security privileges on the machine that you are attempting to remote. You can store your admin account for quick use later.

Cons

Sometimes the resolution of the computer that you are trying to remote can make Dameware Remote Support be difficult to use.

September 2018

David from Historic Tours of America

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

We find this very handy for our internal support.

We use this daily to support hundreds of company PC's, extremely reliable and useful.

Pros

Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.

Cons

Sometimes you still have to disable windows firewall to install the client.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

Dameware Mini Remote

It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now.

Pros

It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

Cons

Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

August 2018

Sharif from City of Emeryville

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Best Sys Admin Tool for those without SCCM

Saved lots of time and improved customer satisfaction.

Pros

Easy to monitor and troubleshoot remote systems. Dameware Remote allows you remote process, remote registry, and many more functions that the need to visit offsite is almost none.

Cons

No support for Mac OS X or Linux which is a big problem and flaw.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

I used DameWare in a previous job for remote support, and it was an awesome product! I miss it!

With DameWare, I was able to quickly and efficiently provide remote support to our end users. Awesome product!

Pros

The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Cons

The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

August 2018

Paul from ATMH

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

This is a great tool for remote access and is bundled with many useful Admin tools.

Pros

The amount of features included are a great value. For remote support Dameware will get me connected when RDP or other methods fail. Its ease of use and customization ability are whats missing from so much software these days

Cons

While there is nothing wrong with the interface, it is a bit dated. Tho that being said, if its not broke then dont fix it. The few times i forget the set the remove and uninstall software on remote machine, Ive not determined how to remove the client software then. Not a deal breaker, just a strange missing feature.

July 2018

Debolina from GSK Pharmaceuticals India

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Awesome and Easy to Use Product

Pros

The IT Team at our company uses Dameware to take control over my machine and support when it is required. Its easy and hassle free.

Cons

There are no Cons when it comes to DameWare. I love it because I just need to raise a ticket and IT can without any issues, take care of my computer without sometimes even me knowing about it :)

July 2018

Kevin from Dorner Mfg Corp

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Simple, Works great and a great price.

Easily able to help out people by jumping into their computer.

Pros

It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

Cons

I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

July 2018

Justin from Dunbar Armored

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Use the software often for accessing clients remotely.

Pros

Easy to use and consistent software.
Very rarely is there issues with the software where it doesn't work. Reliable product.
Very convenient product. Makes it very easy to access remote systems on our network to perform necessary tasks.

Cons

Price is higher than we'd like.
It would be nice if it was easier to access systems on the internal AND external networks.

July 2018

Tim from Phoebe Putney Health System

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

A real life saver!

Very effecent way to support my Radiologist from my desk!

Pros

This software allows me to remote into my Radiologist workstations and trouble shoot without leaving my desk. I have full functionality just like I am sitting in front of the workstation!

Cons

Very few things about this software I dislike. I find that I have to update the client on some machines fequentlt, and I am not exactly sure why.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I love this application 100%!!!

Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time.

Pros

The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Cons

Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

July 2018

Michael from Marten Transport

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

July 2018

So-So at best

Pros

the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.

Cons

This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best