About dualmon

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options.

dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time.

dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers.<...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

82 Reviews of dualmon

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(54)

54

4 stars

(23)

23

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 82 results

December 2018

User Profile Picture

David from Beachbody

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Dualmon makes it all so simple

Pros

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

May 2021

Steve from Cybercom Software

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Best Remote Support Software I Have Ever Used.

It has been the perfect remote support solution for my software business. I often have to remote connect to a customer's computer (or a potential customer's computer) to resolve an issue they're having (which 9 times out of 10 is because they don't read the simple to follow instructions). After having various remote solutions previously I would never change from Dualmon.

Pros

I have used other, more expensive, remote support software but I have to say that Dualmon is the best one I have ever used. It is very easy to initiate a remote session with my customers, and my customers have no trouble getting it working on their end as it provides them with interactive step-by-step instructions.

Cons

The only issue I've ever really had is when it *very occasionally* decides to do an update on my end when I'm remote connecting to a customer's computer. It's not really a problem though because the updates only take seconds.

Reasons for Switching to dualmon

Most competitively priced, best value for money, easy setup, easy to use for both technician and customer, multiple simultaneous remote sessions, unattended remote sessions are easy to set up.

August 2020

Cristian from MADSEN CONSULTING ENGINEERING

Company Size: 2-10 employees

Industry: Civil Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2020

Recommended

Decent experience, should improve speed

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Reasons for Choosing dualmon

Price mostly

Reasons for Switching to dualmon

TeamViewer is too expensive

May 2021

Ismail from Commercial Interiors DIrect

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Review of DualMon remote control Software

It is a very nice software. Intuitive and easy!

Pros

DualMon is easy to setup and easy to use. All the other features are extremely useful.

Cons

It was a little confusing in the beginning. The sales people remote into their computers at work, so the setup was simple. Then I had to create a group account for me, so I, as the IT manager (support person) had to have access to everyone's computer. It was not really confusing but different than other remote control software. I was accustomed to designing NOC's and NIC's (large scale) so it was a little different initially.

Reasons for Choosing dualmon

Performance & pricing were the largest consideration.

December 2017

User Profile Picture

Michael from Hunter IT Technology Group

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

Robust and Reliable, pity it is so laggy

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent Simplicity: It doesn't try to do everything, but what functions it does have it does well reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience. No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them.. File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.