dualmon Software

FrontRunners 2021

About dualmon

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options. dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time. dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers. dualmon is available in two differ...

dualmon Pricing

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include: Unattended Remote Access Pro Plan (up to 5 computers) - $49/year Enterprise Plans: 10 remote computers - $99/year 25 remote computers - $149/year 50 remote computers - $199/year 100 remote computers - $249/year 250 remote computers - $399/year 500 remote computers - $649/year Assist plans - $99/year

Starting price: 

$49.00 per year

Free trial: 

Available

Free version: 

Available

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dualmon User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 149 reviews

User Profile

David

Verified reviewer

Company size: 501-1,000 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Dualmon makes it all so simple

Pros

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Daniela

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Best screensharing program

My company develops, maintains and supports an Electronic Health Records Program for chiropractors. Daily I use dualmon to connect with my customers if they are running into problems or to take care of new installations. It takes just a couple of minutes to connect and typically the process is very easy. The couple of times I had questions, they were quickly and efficiently addressed by the dualmon team. I'm very happy with them and I've recommended them to everyone who wants to hear it.

Pros

I have used dualmon for many years. Consistently I love how easy it is for me to instruct my customers to get me connected to their computer. I love how I can use the same assist code for different PCs in a single organization. It's affordable for a mini company such as mine.

Cons

The only thing that sometimes is difficult for my customers to handle especially if I tell them verbally is to go to https://assist.dualmon.com. Sometimes they are unable to get to their email which is why I tell them the address. Most try to add the 'www' in front or have a hard time understanding the spelling of dualmon. I realize this is minor, and obviously it has not stopped me from renewing year after year.

Reasons for choosing dualmon

Much, much more affordable. It seems to be much more streamlined with fewer options, which makes it easier to use in my opinion.

Shane

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

This is one of the best products I have found

I love this software and will continue to use it.

Pros

I use this software daily, in fact I have dumped AVG cloud for this software. The remote features work so much better. I have recently upgraded to more PC because I can support my clients better.

Cons

I have not found anything I don't like yet.

Reasons for switching to dualmon

The cost and support features it offers for my clients.

Grant

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Great Remote Software

I use it for remote tech support. Pretty straightforward usage. I could see it being used for training, etc.

Pros

Dualmon is a fully featured remote software product. I needed a low cost, scalable option for providing remote tech support, and it has fit the bill exquisitely.

Cons

I don't really have any complaints. Not having a mobile solution was aggravating, but that has been implemented. I would like to be able to support users phones. Not sure if that is in the pipeline or not.

Reasons for switching to dualmon

Pricing, similar features, reliability

Cristian

Company size: 2-10 employees

Industry: Civil Engineering

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

August 2020

Recommended

Decent experience, should improve speed

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Reasons for choosing dualmon

Price mostly

Reasons for switching to dualmon

TeamViewer is too expensive

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