dualmon

RATING:

4.8

(222)

About dualmon

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options. dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time. dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers. dualmon is available in two differ...

Awards and Recognition

FrontRunner 2024
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dualmon Pricing

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include: Unattended Remote Access Pro Plan (up to 5 computers) - $49/year Enterprise Plans: 10 remote computers - $99/year 25 remote computers - $149/year 50 remote computers - $199/year 100 remote computers - $249/year 250 remote computers - $399/year 500 remote computers - $649/year Assist plans - $99/year

Starting price: 

$49.00 per year

Free trial: 

Available

Free version: 

Not Available

Connected devices

dualmon Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for dualmon

1 - 5 of 222 Reviews

User Profile

Gregory

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

A flexible, easy to use system for remote access and support

Permits me to remote administer and provide support of multiple PC's in multiple locations.

PROS

Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required. It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable. It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

CONS

For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Rafael

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed September 2023

Customer support by remote access

We repair and upgrade computers, and use Dualmon to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

PROS

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

CONS

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

Reasons for switching to dualmon

A major factor was the ability to switch remote monitors. Another is the ability to access remote computes that have been set up for automatic connection, as well as the remote assist feature, all in the same product.

Christie

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed August 2020

Dualmon vs LogMeIn

PROS

The cost of the software is hard to beat.

CONS

The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

Mark

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Replacement software to meet the needs for both comstar and its' clients

It could not be better. We converted those 200 computers during off hours by connecting with the other software. We installed and configured dualmon and removed the other software. And I would say it was easy.

PROS

The price. We had one the industries well known products. Dualmon is 1/10 of the price and actually has more features.

CONS

The only feature I would like is the ability to save all of the passwords for our clients. We support over 200 clients and have to log into each computer on a regular basis. We spend a lot of time looking up and typing in the password to our clients computers.

Reason for choosing dualmon

Cost combined with its' ease of use. We are very pleased with this product.

Reasons for switching to dualmon

Cost combined with its' ease of use. We are very pleased with this product.

Jeffrey

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2023

Remote support / access

I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased.

PROS

Very easy to use for unattended or on demand remote access.

CONS

For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.

Reasons for switching to dualmon

The prices was the bigest reason I selected Dualmon.