Permits me to remote administer and provide support of multiple PC's in multiple locations.

Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required. It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable. It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

We repair and upgrade computers, and use Dualmon to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

The cost of the software is hard to beat.

The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

We switched to DualMon after TeamViewer raised their prices to absurd heights and have never looked back. DualMon does everything we need and more without breaking the bank

We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects.

The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome.

I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased.

Very easy to use for unattended or on demand remote access.

For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.