dualmon Software


 

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options.

dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time.

dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers.

dualmon is available in two different pricing plans, and pricing varies based on number of computers. The vendor offers online support and a knowledge base.

 

dualmon - Connected devices
 
  • dualmon - Connected devices
    Connected devices
  • dualmon - Installation
    Installation
  • dualmon - Password protection
    Password protection
  • dualmon - Remote administration
    Remote administration
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

45 Reviews of dualmon

 

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Software Advice Reviews (1)
More Reviews (44)

Showing 1-1 of 1

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Free screen share system that does not require the attendee to download software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Dualmon Provides me with an easy remote access client that is easy for me and my family to use to help them with trouble shooting problems.

Cons

From what i have seen so far i don't have any cons works well and download and installation is easy and not confusing.

Review Source
 
 
 
Showing 1-20 of 44

Paul from Paul Nobes Complete Computer Services

January 2018

January 2018

So far so good; have been using the software for some time with no issues at all.

Ease-of-use

Functionality

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Value for Money

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Pros

The full features, including the ability to view multiple screen and live wallpaper...remote printing...the ease of connecting to another PC.

Cons

At the moment nothing really; even the install file itself is nice and small. Perhaps I wish that with a subscription I could save more than 7 computers to always connect to.

Review Source: Capterra
 

Garrett from Next Day Blinds

January 2018

January 2018

Functional, Reliable, Cost-Effective remote connectivity solution

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Functionality

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Value for Money

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Pros

We replaced VNC accross the board with this. The ability to create users and groups, and control access by login and then by asset password ensured that we could granularly provide and control remote access to our systems easily and with the confidence that we could dictate what users could access the software.

Cons

Had some issues with the software running on non-admin accounts and it not being able to show not admin stuff (access screens, etc) but we worked that out.

Review Source: Capterra
 

Gina from Latitude Sales & Marketing

January 2018

January 2018

Works great and very affordable. Every time I've had an issue it was resolved quickly

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

Ability to log in to my computer from any location at any time without being tied to an office.

Pros

Connection is easy and clear. Anytime I have contacted customer service, they were very quick to respond and resolve my issues -- which were usually computer related on our end.

Review Source: Capterra
 

Brenda from Hotel

January 2018

January 2018

It's been great being able to access things in my office from home

Ease-of-use

Functionality

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Value for Money

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Pros

Being able to work from where ever I am Even when staff has an issue I am able to pull everything up and walk them through it

Cons

It's fairly slow compared to working directly on my office computer Like when you click on things it is a delayed respond

Review Source: Capterra
 

Mike from MARCO CS
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Very easy to setup new clients

Ease-of-use

Functionality

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Customer Support

Value for Money

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Easy to use and setup

Pros

Good value compared to the others. File transfer easy to use. Also setup for users out of the country.

Cons

Wanted printer support now I have that. Not sure what other problems there are. Hope to continue using far in the future.

Review Source: Capterra
 

Walt from Knightdale Data Services, Inc.
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

I have limited experience so far, but I like what I have seen on the desktop version.

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Ability to use a secure remote access tool, without having to connect to a VPN.

Pros

I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's. I also like the fact I can set up other users and control permissions to the product.

Cons

So far, I am not impressed with the mobile connection to servers. On my phone, the screen does not have the whole desktop and I have not found a way to scroll. I have only tried using Dualmon on my phone a couple of times, so maybe there is a setting I don't know about, yet. I think an app would work better on mobile devices instead of using the built in browser. I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

Review Source: Capterra
 

Lynn from Sage Office Systems, LLC
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Works great! Never have any issues!

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Value

Able to easily work remotely! Have yet to have any issues with the this product when trying to login.

Pros

This product is easy to set-up and use. Very reliable! Never have any issues connecting to remote computers.

Cons

The window size function could be improved. Sometimes have issues viewing the remote computer when in QuickBooks. Then again, that could be "Operator Error". :-)

Review Source: Capterra
 

Julius from JJ Hayden Enterprises Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Dualmon does just what is supposed to do in a very cost effective way!

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Functionality

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It gives me the ability to access and move files from remote computers to local computers as well as doing maintenance on remote computers

Pros

the ease of use once the software is set up as well as the response speed, even over slower speed carriers.

Cons

screen selection or view can be confusing and lead to attempting to make selections, issueing commands with unintended consequences.

Review Source: Capterra
 

Bishop W. James from Calvary Baptist Church

December 2017

December 2017

Great Investment

Ease-of-use

Functionality

Product Quality

Value for Money

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Value

The ability to continue to get work done even while I am out of the office.

Pros

I love the fact that I can access my office computer from home, especially since I live in an area where the weather can get rough.

Cons

I do not like the fact that I have to keep my computers on in order to access them. If I accidentally shut my computer down before leaving the office, I am unable to access my files, which can be a headache.

Review Source: Capterra
 

Elsworth from RCME LLC

December 2017

December 2017

Love using DualMon, I've looked at other tools but once I discovered dualmon I have become hooked!!!

Ease-of-use

Functionality

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Pros

easy to use, reconnects after pc reboots. There are times I need to reboot so the automatic reconnect works well for me.

Cons

wish I could keep the installer after use. Aside from that automatic uninstall I don't have any complaints

Review Source: Capterra
 

Mario from Hermes DTS Group

December 2017

December 2017

Overall is relatively easy to install and use.

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Pros

Value, it provides almost anything I need at a reasonable price.

Cons

It needs a file transfer option separate from the the main access page, this way files can be transferred without interrupting if the main user is using the computer.

Review Source: Capterra
 

john from jamestowm metal marine sales
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

absolutely fantastic remote software

Ease-of-use

Functionality

Product Quality

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Value for Money

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I can send an invitation to anyone and they can install the agent with ease and I get to handle there issue without putting stress on myself trying to explain steps to the user how to fix there issue.

Pros

This software Rocks!!! Some of my users are computer handicapped so having them install and run the software is a no-brainer and it make me happy that it is so simple.

Review Source: Capterra
 

David from Wykes O'Donnell Williams
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

By far the most cost-effective product on the market. Very easy to install and use.

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Functionality

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time and cost saving

Pros

It is very easy to use. Very reasonable acquisition cost and no running costs . Reliability in use.

Cons

No facility to synchronise folders between computers. Easy to quit dualmon by mistake when quitting programs on the host computers. A dialog box asking " do you want to quit dualmon?" would be very helpful.

Review Source: Capterra
 

Michael from Hunter IT Technology Group

December 2017

December 2017

Robust and Reliable, pity it is so laggy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Review Source: Capterra
 

Tonya from Alto Products Corp.

December 2017

December 2017

This is a very good remote software. I am able to connect to my home computer with very few issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I am able to connect to my home computer and am able to transfer files back and forth as I edit or update them. This prevents me from having to do work twice and I am always on the clock.

Pros

Easy to connect and stays connected most of the time. When there is a glitch with my ISP, DualMon automatically tries to reconnect.

Cons

There is not a remote print option and the remote sound is a little glitchy which could just be with the remote computer.

Review Source: Capterra
 

Mary from Summit Software Systems, Inc.

December 2017

December 2017

Awesome product - Just what we were looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Have easy connections to all clients. They don't have to purchase some costly software - and neither do we. By putting our logo and colors on the site, it looks much more professional. We have different sites and will be adding those users and computers so we can connect to each other as well. I put in a request to be able to print a report of the sessions so I can do some analysis and their Customer Service department had them add it. I had what I needed in just a few days.

Pros

Easy set-up for most of our clients. Very little delay when connecting to a client machine. Customer Service is superior. Can't beat the price.

Cons

It would be nice if the software did not uninstall every time after I end the session. Some of our clients have an issue with computer things that are not our software.

Review Source: Capterra
 

James from Infra-red Analyzers, Inc.

December 2017

December 2017

We switched to dualmon because of price, but found it's also much faster and easier to use.

Ease-of-use

Functionality

Product Quality

Value for Money

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Pros

Dualmon is fast - almost no response lag in-session - it gives a crystal clear view of the host screen, logging in is quick and easy, and it features a very low price.

Cons

There's no fit-to-screen video option for easier viewing on the remote computer, but that's the only 'con' I can think of.

Review Source: Capterra
 


December 2017

December 2017

I loved dualmon. I like how they are sing new features which i hope to use one day. Very easy and a

Ease-of-use

Functionality

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Pros

I really like how affordable it is And easy set up. I can tell my clients to set up without problem. I also like how they are coming up woth new services like team log in which i hope to use soon

Cons

Can it offer screen sharing one day? I dont really have problems except i need an invoice page to see how much I've spent to bill client

Review Source: Capterra
 

Alan from Saw Creek Estates HOA
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Works as expected every time

Ease-of-use

Functionality

Product Quality

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Able to work and connect from home.

Pros

Easy to use, always connects. I use this software to do work from home and I seldom have any issue.
The connect speed is always good and the screen resolution is great.

Cons

As with any software the cost for multiple users is always higher than we would like but everyone needs to make a living so a con but not a show stopper.

Review Source: Capterra
 

William from Macs Fresh Market
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Easy to setup, easy to use. Never had a problem and use at over 12 locations. Best app aroumd

Ease-of-use

Functionality

Product Quality

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Able to come back and add more sites when needed.

Pros

Easy to setup and use. Other software packages have to many headaches when installing. Easy to distribute to other locations when needed. Easy online interface.

Cons

The only thing is it's not Android compatible. Other than this one limitation, it's a rock solid application that gets the job done.

Review Source: Capterra