dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options.

dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time.

dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers.

dualmon is available in two different pricing plans, and pricing varies based on number of computers. The vendor offers online support and a knowledge base.



72 Reviews of dualmon

Overall rating

4.69 / 5 stars

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Showing 1 - 20 of 72 reviews

January 2019

Dawn from Greenleaf Family Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Easy remote desktop access

Pros

Technology can be so challenging! When my non-profit was looking for remote access software that would be easy to use but also allow us to control and monitor employee access we looked at Dualmon and decided to use it. We all find it extremely easy to use and remote desktop access for most of my leadership team is a must! We love it.

Cons

There is nothing I don't like about Dualmon

December 2018

James from Red Bird Mission, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best remote access program on the market!

Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver! I honestly would not be able make it without this software!

Pros

I absolutely love the ease of use of the Dualmon program! As Director of IT for the largest Methodist mission in the United States, it's imperative that I have an easy to use program to remotely access my organization's machines. I'm able to manage my servers and other PC's from anywhere with this software. I've tried other solutions, but Dualmon is BY FAR the best alternative that I've found!

Cons

There is really nothing negative that I have to say about Dualmon!

December 2018

Andre from IctatWork IctatSchool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Why dualmon?

Easy manage all servers and laptop users arround the world without using rdpclient software.

Pros

Value for less money
Solid
Exellent helpdesk
Easy to use
Secure
Also for apple platform

Cons

In the beginning there was no apple platform.
Till i talked to them. Then they started sooner and i helped them with testing.

December 2018

Vijay from Physiocare Physiotherapy and Rehab Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best Remote access service

Pros

Easy to use and not expensive at all. It’s fast, it’s easy and very affordable.

Cons

Nothing at all. May be a app will be even better to have.

December 2018

Niels from Stichting Rijdende School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent and affordable remote access application

When someone needs explanation on the computer or laptop I can show what needs to be done while talking on the phone. Also installs are made trough access remote.

Pros

Very easy to install on all laptops and computers in my company.
Remote accessability also on trough a phone.

Cons

It needs some clicks to put every computer in the right group because some users are in different groups at te same time.

December 2018

Mark from CCI web 904

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Dualmon is awesome

Been using it for three years without incident

Pros

Ease of setup, especially when compared to setting up a vps

Cons

Paying for it but absolutely don't mind since it's a great value

December 2018

Debbie from Trinity Operations

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Dualmon remote access

I access remote computers for programing changes and have found the platform to be very reliable.

Pros

Easy of use and reliability. I have not needed customer support a product works well.

Cons

I have not found any cons at this point, I have been using dualmon for about 1 year having switched from a more expensive program.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best Remote Access

I’m able to email a file without going into the office if a client calls. I’m able to resolve a problem if a team member needs assistance.

Pros

Being able to work on my files remotely

Cons

Not sure if remote local printing is available

December 2018

William from K-way auto

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great program

I use it daily and I love it

Pros

The ease of access and the printing option

Cons

None to talk about at this point ,I use it daily

December 2018

David from Beachbody

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Dualmon makes it all so simple

Pros

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

December 2018

Tim from Boulder County

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Dualmon Review

Overall provides an easy, affordable way to connect to my work computer from home and have access to all the software and files I need to be productive remotely.

Pros

it works well, rarely crashes. There is sometimes a slight lag, but not too bad.

Cons

Number of login screens. Must enter the same password multiple times.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

Convenient

I spend a lot of time in meetings and, oftentimes, I need to access a file that I did not bring or forgot to bring. This program has saved me a lot of time. Also, it keeps me from having to drive back to the office once I have left if I forget a file. I can simply access it from home.

Pros

I like the fact that I can access my computer without having to carry a portable hard drive around and do everything I need to do in the office without having to physically be in the office.

Cons

If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.

December 2018

Rajpal from Archetype Risk Advisors, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A High-Quality, Low-Cost Solution to Remote Desktop Control

I have a small business (i.e., small budget!), but with ten desktops that I occasionally need remote access to and so the cost of other options is staggering. But with DualMon, all of my needs are met at a fraction of the cost! A superb value for the money!

Pros

What I like most about DualMon is it's low cost - while offering essentially the same functionality as the very high-priced alternatives!

Cons

The only feature missing from DualMon is multiple window control.

December 2018

LEO from LEO D MARTINEZ, CPA

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Dualmon Remote Access software...simply the best!

My overall experience with Dualmon has been great. I live about 600 miles from the office that has the computer I acess remotely, and have been using Dualmon for several years. Keep up the good work Dualmon.

Pros

Low yearly cost. Saved enough to put it on 3 PCs.

Ease of use. I can use my same password on all 3 PCs.

I can print at home and transfer files from a remote PC.

Cons

To be honest, there isn't much to not like.

December 2018

Jeff from Allens All-Night Accounting Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

DualMon review

able to work at several locations remotely with no problems

Pros

The price and ease of connecting to my computers

Cons

I can not view multiple screen at once

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Top tier web based remote access

Dualmon has been a crucial part of my career. Gaining access to customer or support computers in a moment makes a lot of projects a much simpler process. Troubleshooting becomes a breeze rather than needing to do a walk through, and installing new programs or assisting on projects is monumentally faster.

Pros

The fastest web based remote access I've used. Can be in and out of a computer in a remote location without leaving a footprint. The program will install and uninstall itself when accessing other computers.

Cons

It's still web based so at times the lag can be unbearable, but this comes with the territory.

July 2018

Jeff from Sin City Computer Services LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Good remote software

I like it and will continue to use this over teamviewer.

Pros

Easy to use and not overpriced. for the most part a great remote software solution.

Cons

I would like if it had a phone app. It would make it a lot easier to control a PC from a phone with an app rather then using a browsers.

July 2018

Jean Francois from Information Technology

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Big bang for the bucks!

Pros

-Easy to use
-Fast
-Support multiple monitors

Cons

-Can't boot a PC when he is shutdown.
-Will be nice to see all the monitors in the same time

July 2018

Bill from HRP

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

July 2018

Happy so far

We've been very happy with the change to dualmon. The ability to provide support to someone who doesn't already have the client (ie. employee laptops) is fast and easy. We have an Enterprise Account, and tried playing with the 'meeting' feature a little, but couldn't quite figure it out. Used a different product until we can learn it better.

Pros

It is very easy to use and priced just right. We are a small company, and couldn't afford the competitor. You are perfect.

Cons

Would be nice to have an option to either lock the client application so end users can't disable/close it, or to have it hidden altogether.

July 2018

Jeff from TotalGeekTek

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Best I could find and for a very reasonable price.

It is great remote software, i highly recommend it. I will continue to buy it as long as they don't skyrocket the price as some of the other remote software has done.

Pros

I have the unattended remote and the remote assistance. Both plans get used at least 10 time a day. We are a small 2 person company and this has saved us a lot of time from having to drive to customer locations for what is often a 20 minute fix. I evaluated at least 10 other similar products and this one was the one I chose, it had all the features I needed and was the most reasonably priced. I've had to contact tech support only one time so far, they already had a fix about to be released in next update, which they emailed to me immediately.
The remote assistance software completely removes itself from the client's computer when the session is done. Many of the other ones i looked at left itself the machine. Two even left a service installed and running. It also is easy to get installed by even "less than tech savvy" customers. Simply added a link to my website and have them click as needed. I can email to them also.

Cons

Dual screen feature lets you toggle between the customer's dual screen, but does not show both their screens simultaneously. A small detail, I just forget to check the second screen and often times a window will open off screen.