FixMe.IT

RATING:

4.8

(385)

About FixMe.IT

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more. FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording ac...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

FixMe.IT Pricing

Starting price: 

$32.50 per month

Free trial: 

Available

Free version: 

Not Available

FixMe.IT home page screenshot
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FixMe.IT Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FixMe.IT

1 - 5 of 384 Reviews

Lisa

Banking, 51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2023

Highly recommend this solid product!

User Profile

Christopher

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Great and easy to use Remote Software

Being able to remotely manage clients on a day to day basis.

PROS

- Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions.

CONS

Sadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)

Stephen

Computer & Network Security, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2020

PC Paramedics use FixMe.IT

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

PROS

The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members

CONS

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Reason for choosing FixMe.IT

Ability to brand the product to a degree, simply and cheaply.

Reasons for switching to FixMe.IT

We have not fully, as Techinline has no mac capability we have to keep using it.

Juan

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

does what it needs to, good enough remote experience

PROS

ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time

CONS

too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service

Vendor Response

Hi Juan, 1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates. 2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE 3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design. Best, Dan | Techinline

Replied May 2018

Joe

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Easy to use remote software

Pretty solid experience. It is one of the best remote software.

PROS

Its EASY. The end user installs the unattended exe or uses a secure code to connect. Then they are in the system and we can access any time we need.

CONS

It does not support Mac or Android at this time. Also, you cannot send remote command to the PC other than reboots.

Vendor Response

Hi Joe, Thank you for your feedback and your valued business with FixMe.IT! Since you mentioned the lack of macOS support, I'd like to take this opportunity to introduce you to SetMe, our new remote support solution that allows managing both Mac and Windows computers (as well as running the Expert app on macOS) and delivers many exciting new features that are missing in FixMe.IT such as the ability to lock the end-user's keyboard/mouse and blank the remote screen. We've just added a new pricing plan ideally suited for the needs of small businesses that lets you connect to an unlimited number of Mac/Windows computers and manage up to 500 unattended machines for only $41/month. You can learn more about SetMe on our website and sign up for a free no-obligation trial to see if SetMe is the right fit for your business needs: https://www.setme.net/ Best, Dan | Techinline

Replied April 2024