FixMe.IT
About FixMe.IT
Awards and Recognition
FixMe.IT Pricing
The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $30/seat/month Annual plan: $300/seat/year
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for FixMe.IT
1 - 5 of 374 Reviews
Lisa
51 - 200 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2023
Highly recommend this solid product!
Larry
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Works well at a price that fits my business.
Fairly simple with most of the useful features anyone could want in a product like this. Lacks a couple of features the competition has, but those aren't critical.
CONSExpert application only works on Windows, wish there were a version for iOS. (I can remote-control my PC from my iPhone with VNClite so it CAN be done.) Also, its easy to transmit a file from the expert PC to the client PC; there is no feature to do the reverse. Why not?
Vendor Response
Hi Larry, Thank you for sharing your experience and for being our valued customer! There are several options to transfer a file from the client PC to the expert: 1) when running Remote Desktop Control, you can transfer files from the client PC to your own machine by using either drag-and-drop or copy/paste, or 2) the client can use the Send File button located in the top left corner of the Client Application. Best, Dan | Techinline
Replied March 2018
Alex
Government Relations, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
PROSFixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
CONSSometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
Reason for choosing FixMe.IT
My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price.
Juan
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
does what it needs to, good enough remote experience
ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time
CONStoo many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service
Vendor Response
Hi Juan, 1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates. 2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE 3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design. Best, Dan | Techinline
Replied May 2018
Simon
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed January 2020
Great tool!
Generally pretty good
PROSAccess to client desktop withou the need for traveling to them
CONSgets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result
Reason for choosing FixMe.IT
location, ease of use plus interface plus at the time was priced better.
