FixMe.IT is remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.

FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.

Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.

The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.



271 Reviews of FixMe.IT

Overall rating

4.74 / 5 stars

Filters:

Showing 1 - 20 of 271 reviews

January 2019

Kevin from Peak Computer Care of Scottsdale

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

The best remote access software I've used to date.

If you do tech support, do yourself a favor and get fixme. Techline is obviously a well run company that puts out great products.

Pros

Reliable automatic scaling is awesome, I hated having to use scroll bars with my previous software. As a tech support person, it has all the features I need and the way the licensing works is great for me. The unattended access works perfectly. File transfer is drag and drop, and speed is very fast.
I've been in the tech industry for decades and fixme is the best I've used, both technically, and cost wise.

Cons

The only reason I knocked a star off is because of the lack of apple support. It's not something I need often but would be nice to have.

January 2019

Brian from Wisconsin Small Business Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Nice product | Fair pricing

So far, the experience has been good. No bugs or "gotcha's" as of yet.

Pros

The pricing model is very competitive based on the number on "Seats" required. The fact that one "Seat" can connect to an unlimited number of remote computers is what makes the product a great value. I have used many remote access/support applications, and FixMe just may be my new "Go To" application.

Cons

There really are no "Cons" to this software. The features, ease of use, small footprint of remote agents is a big selling point for me. You get tons of features for a small price here. Nice work !!!

January 2019

Joe from Mueller Services

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Use Daily

Our small business does daily Technical support and Training via fixme.it. The stability and reliability are at the forefront of the fixme.it's features.

Pros

This program runs well for the tasks at hand. The interface is intuitive and easy to grasp.

Cons

Requires a good internet connection. This isn't so much an issue with the software itself though.

December 2018

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

Overall I like this product, but I want a couple more features

Pros

It is cheap, it works consistently, and you can generally get it installed in any environment that is not highly locked down.

Cons

I would like to have screen privacy so I can remote in to home or a server and work without exposing systems.

GoToMyPC was very fast. I would like to see the speed enhanced in this software.

December 2018

Jean-Denis from Télénet Communications

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Excellent remote desktop support

We use FixMe for our call center IT support and it works great

Pros

easy to give access for the client
Personalize to your company
great support

Cons

We would like to have support for Macintosh

December 2018

Mohamed from Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

FixMe.IT Review

Pros

Easy to use. Easy to access and it is user friendly.

Cons

No Cons I like FixMe.IT as a whole with no problems.

December 2018

Kyle from SUNRSIE OFFICE SYSTEMS LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

STRONGLY RECOMMENDED!!!!

We love these guys and we are soooo happy we found them. We are a small Mom and Pop business and we sell and repair copiers. Sometimes our clients need us to set them up to print and using fix me IT has saved us so much down time since my husband is the only tech. We used Log Me In and Join Me for a while but we kept having to create new accounts as their annual prices were high and only priced for the larger companies. Currently you can only remote in for PC and not for MAC but they said they are working it. Again we highly recommend using these guys since you cannot beat the price and how easy it is to use.

Pros

You cannot beat the ease of use and the price.

Cons

That we cannot remote in for any Mac products.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

FixMe.IT is Great!

This software allows me to perform remote IT sessions without the need to travel to the client on many occasions saving me time and money.

Pros

This software does everything I need. It allows me to perform remote sessions with clients as well as unattended remote sessions. It is not real fancy but does everything I require at a fair price. I have been using this software for 4 or 5 years now.

Cons

There is nothing I dislike about the software.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great product

We are working daily with this product and really have never had a problem with it in any way shape or form

Pros

I have been using it for 2 years and never had a problem. The program works with PCs and laptops and never fails to perform

Cons

nothing to dislike with this product is works on everything

December 2018

Jeff from ThoughtEater Technical Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Our money-maker for tech support

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Pros

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Cons

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Response from Techinline of Techinline

Replied December 2018

Hi Jeff, Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service. Best, Dan | Techinline

December 2018

Kevin from Cambridge PC Support

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Excellent Remote Access

Excellent experience with using this product for the last 6 years.

Pros

So easy to get the cusstomer to download the software. Always stable, and never drops the connection.

Cons

The only thing I don't like is that it doesn't do Apple Mac.

November 2018

Jan from Computer and Network Security

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

FixMe.IT

Pros

This is indeed incredible software to generate down time and has fantastic security. Excellent resource for communicating and working/solving or just being able to have a session with other members and sharing documents, data, etc.

Cons

It's a bit costly per seat. With more free time to allow for others tasks, could be well worth the money.

November 2018

R. Curtis from Alliance Transportation Group, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Remote Access Software Available

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

November 2018

Mario from FCT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Review

Pros

Ease of use

Cons

No app available on handheld devices and it is slower than things like teamviewer and anydesk.

November 2018

Steve from Outsource orlando

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Great value

Pros

For the money you won’t find a better value!

Cons

Not exactly feature rich. Would like to see more features.

Response from Techinline of Techinline

Replied November 2018

Hi Steve, Thank you for reviewing FixMe.IT and for being our valued customer! Which features would you like to see added? We always listen to users' feedback, as it helps us further improve our application, so any feature suggestions would be greatly appreciated. Thank you! Best, Dan | Techinline

November 2018

Richard from Encore Systems

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

FixMe.It Review

Overall my experience is very positive with FixMe.IT. I have used it for several years now. I am a sole proprietor and my use is limited. I do not make anything on the software but it does generally cover it cost. It does allow to remain in the shop however as I do not like to go onsite unless it is one of my business clients.

Pros

Easy to use. Have had no issues when using the software.

Cons

Getting the customer to download and run the software can be a challenge at times. I have not used the remote install if there is one.

November 2018

Tramaine from Design

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Quick Remote Fix !

Pros

It has a very user friendly interface, Ideal for novice users.

Cons

There should be more of an introduction to the software via the home page.

November 2018

Rhonda from PBMLabs

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The easiest remote tool ever

This program has saved me so many miles on my car because I can remote in and take care of things. The pc doesn't even have to be on the network as long as it can get to the internet.

Pros

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

Cons

There is nothing that I don't like about FixMe.IT

November 2018

Brian from Information technology and services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

First impressions on fixme.it

so far so good. I will keep using your product. I switched over from gotoassist

Pros

I like the customization on the landing page
Drag and drop from sessions is awesome
I like the pop up before you start the meeting so you can add notes

Cons

I don't like the fact the customer can easily close out of the session when they get the 3 digit code. it would be nice if they get a warning that the support rep wont be able to connect if they close that window.
I don't like the share your screen button next to the show customers screen button. I have accidentally clicked a few times and showed my screen

November 2018

Leonard from Vertex One

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Excellent Remote Management

Pros

Great tool for managing dozens of client computers

Cons

used to be lackign features, but is a lot better lately.
I would like it to work better with remote systems that have more then 2 screens. I use it a lot in 6 screen clients and its a pain.

Response from Techinline of Techinline

Replied November 2018

Hi Leonard, Thank you for reviewing FixMe.IT and for being our valued customer! When connected to a remote computer that has 2 or more screens, FixMe.IT shows all displays on your local screen by default. To simplify working with remote systems that have multiple monitors, you can take advantage of the multi-display tool, which allows you to switch between individual screens you want to work with: https://docs.fixme.it/features/using-the-multi-display-tool Best, Dan | Techinline