FixMe.IT Software
FrontRunners
About FixMe.IT
FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.
FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.
FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.
Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.
The solution also...
FixMe.IT Pricing
The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $30/seat/month Annual plan: $300/seat/month
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Not Available
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FixMe.IT home page screenshot
FixMe.IT User Reviews
OVERALL RATING
Showing 1 - 5 of 364 reviews
R. Curtis
Verified reviewer
Company size: 51-200 employees
Industry: Civil Engineering
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Best Remote Access Software Available
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
Pros
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Cons
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
Stephen
Company size: 11-50 employees
Industry: Computer & Network Security
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2020
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Pros
The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members
Cons
Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
Reasons for choosing FixMe.IT
Ability to brand the product to a degree, simply and cheaply.
Reasons for switching to FixMe.IT
We have not fully, as Techinline has no mac capability we have to keep using it.
Thomas
Company size: 2-10 employees
Industry: Computer Networking
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Pros
On demand sessions work great East to install and setup remote clients Easy to organize accounts by company
Cons
No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Response from Techinline
Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline
Replied November 2017
Olaf
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Pros
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client
Cons
- No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not
Reasons for choosing FixMe.IT
Usability
Reasons for switching to FixMe.IT
Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.
Joel
Company size: 1 employee
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2021
Love this product!
Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.
Pros
Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.
Cons
The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.
Reasons for choosing FixMe.IT
Sold performance, ease of use, reasonable pricing, excellent support.
