FixMe.IT Software


 

FixMe.IT is remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.

FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.

Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.

The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.

 

FixMe.IT - Unattended clients
 
  • FixMe.IT - Unattended clients
    Unattended clients
Supported Operating System(s):
Web browser (OS agnostic)

181 Reviews of FixMe.IT

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

James from Westcom
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Brilliant I.T Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have tried a number of products and this is certainly our favourite

Pros

Great unattended features that can be shared through all employees using the tool making remote access to customers systems much easier. The software gives a clear view of which system are online and which aren't. It is also very easy getting a customer to start a session when using the software.

Cons

Doesnt work on mac.
Copy and paste to clients PC could work better
When you run out of licenses it doesn't tell you who they are in use by which means shouting round the office

Review Source
 
 
 
Showing 1-20 of 180

Wes from Forsyth Fix-It, LLC
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

So far it's been a great tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I ability to support my customers without having to go to them

Pros

I like the unattended option the best. Makes it easy to check multiple systems fast. The program is small and downloads quickly even with a slow internet connection

Cons

I really wish it work on Macs. I have the need to help them on occasion. I think that the log is cumbersome, have not been able to view them easily.

Review Source: Capterra
 

Paul from Saracen
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

We just use it. It just works very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick and easy support for all our Windows clients.

Pros

The recent multiple connections feature is fantastic. We like the way it is continually progressing.

Cons

Hardly any cons at all, no real complaints. That said, the interface could be inproved a bit. We would really like to have a "last seen" column.

Review Source: Capterra

  Response: Techinline, Techinline

Date: May 2018

May 2018

 

Hi Paul,

Thank you for sharing your feedback and for being our valued customer! Regarding the "last seen" column - if you're referring to the current status of an unattended computer, you can check when the computer was last used by going to the Unattended Clients list and hovering over the Not In Use status in the Activity column. Please visit our support center for more details: https://docs.fixme.it/unattended-access/managing-unattended-client-list If you have something else in mind, please don't hesitate to share your suggestions with our support team at support@techinline.com.

Best,
Dan | Techinline

 

Nathen from Bryant IT IS LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great tool for remote access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The cost is not terrible, like some of the competitors, I come from the era of "free LogMeIn". I was looking for a compliant solution that offered similar features, and this met the bill.

Pros

Easy to use software, that is launched from a desktop application. Shows if the system is in use, provides file transfers, desktop sharing, as well as unattended access. Accessing clients systems is easy as well.

Cons

None.

I would really like to see a remote monitoring option that would provide emails or a text when a client goes down.

Review Source: Capterra
 

Martin from I.T. Know Howe

May 2018

May 2018

Simple product to use, easy to get customers connected or to get on with unattended clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FixMe.IT is really simple to use and has some useful tools: file transfer is simple, as is screen sharing, plus you can use a pen to highlight things on the screen or change the mouse to a red dot to guide people around the screen. And the software is inexpensive when you consider you can run both new remote support sessions and unattended clients from the same console.

Cons

The ONLY issue I have with the software is that it is not the quickest to connect and sometimes you are left wondering what is going on.

Review Source: Capterra
 

William from Crackerjackconsultant
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

It is fast and clean interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to flip between my desktop and the users. It is also very flexible in terms of jumping between different features.

Cons

When you first look at the screen after you launch, it isn't clear what your first step should be. Make it more obvious

Review Source: Capterra
 

Ryan from Lucas Technical Services LLC

May 2018

May 2018

Fast and Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business.

Cons

I would like to see electronic auditing as a future feature. I want to be able to see the system specs on a unattended system without having to connect and view it manually. A Mac client would also be nice.

Review Source: Capterra
 

Allen from ProfitFab
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

My experience so far has been great.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I can easily connect with my customers for 1 on 1 troubleshooting or web-based training.

Pros

When we switched over to this software, we were looking for something simple that would allow us to log into our customers computers and perform technical support or training online. This program has been very easy to use, easy to explain to customers how to start it on their end, and pretty robust in terms of getting through firewalls (we had some customers that we could never connect to with our previous software)

Cons

There is really nothing that I dislike about this software. It does exactly what I want it to do, with minimal effort on my part.

Review Source: Capterra
 

VIRGINIA from Pyramid Time Systems
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

It is a great affordable products that we have been using with no issues for about 6 months.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was very easy to train my reps. on the new product. The customers find it quick and easy and they don't have to go through any lengthy downloads.

Cons

I have really don't have anything negative to say. The only complaint I get once in a great while is difficulty when trying to transfer a file other than a pdf.

Review Source: Capterra
 

Mark from Good Price Pharmacy Warehouse
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Straight forward program that works with an excellent licensing system and very competitive pricing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We like the straight forward interface and usage. Because this software is very competitive on price, we can now set this up for all office users and simply stay under our total seat limit at any point in time. Training all users was easy as the software is very uncomplicated and modern.

Cons

It doesn't have all the bells and whistles of other alternatives such as process infrmation, mobile, admin centre, etc. For us we never needed those bells and whistles anyway so this wasn't really an issue.

Review Source: Capterra
 

Darryl from 4C

May 2018

May 2018

Easy to install and easy to use. No issues at all and great value for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price and the ease of use are the things I like most about this software. The unattended access runs in the background and I have not had any issues with it.

Cons

I haven't had any issues with the program to add to the list of cons. Best value for the price I've been able to find.

Review Source: Capterra
 

Dena from Smooth Sailing Bookkeeping
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

I could not run my business without it and my remote clients are happy with the ease of set-up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Most of my clients are out of state, so I would not have a business without a secure, easy-to-use remote access program. The rate is very reasonable for my small home-based accounting business. I searched through alot of remote programs and FixMe.IT has exceeded my expectations.

Pros

Very easy to use, simple set-up on client side, simple dashboard interface, reports for logins & duration, remote reboot option, can set-up groups so all my personal computers are under one group and clients under another,

Cons

No remote printing capability, cannot blank remote screen, It would be nice to access my client computers through a website login for times when I'm not at a computer that has the Expert application downloaded.

Review Source: Capterra
 

Andrea from ExhibitOne Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

FixMeIT makes remote support easy. Simple for the client to open the session, powerful tech features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flawlessly and easily connect with remote clients to offer remote technical support, 24/7 access to my office machine from anywhere.

Pros

Easy for client to set up, allows remote user to click through UAC dialogs, chat & file transfer, Untended access. Techline's servers have been fast and reliable.

Cons

Can only transfer 1 file at a time.

Review Source: Capterra

  Response: Techinline, Techinline

Date: May 2018

May 2018

 

Hi Andrea,

Thank you for reviewing FixMe.IT and for being our valued customer!
To transfer multiple files to or from a remote PC, you can use either drag-and-drop or copy-paste file transfer feature. Please see the following video for more details: https://youtu.be/1qLCOUBsf5c

Best,
Dan | Techinline

 

seth from Hugo Enterprises LLC

May 2018

May 2018

Love remote aoftware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to use.. and to explain to clients.. unattended access is very important for me. love being able to setup and servers

Cons

Price is a little steep.. but worth every penny. needs mac interface.. to complete the service..

Review Source: Capterra
 


May 2018

May 2018

Works well, we have been using it for years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and does everything we need, clients can access it with ease and the url is short and easy to remember.

Cons

There are no Cons to mention at this time as we use it specifically for attended remote access. we screen connect for our unattended access.

Review Source: Capterra
 

Sheila from Disability Care Management Professionals Inc

May 2018

May 2018

easy to use app works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to help the end users with tech questions and support

Pros

I find that the app is very easy to use on both the admin side and user side. Easy installation and works so well to give access to other computers to help with tech support

Cons

I really cannot think of anything about the app that isn't working as expected or better than expected.



Review Source: Capterra
 

Stephanie from Learning Tree International

May 2018

May 2018

This tool is very easy to use and makes our life easier when assisting others.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to remote into someone's computer without them being on the same network/domain. As long as they have an internet connection, we can connect and assist them.

Cons

Nothing. This software isn't bulky and isn't hard to understand. It's straight-forward and easy to use for all users involved.

Review Source: Capterra
 

Dana from Bluebird Network LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Best affordable IT support tool around!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, fast connections, full admin access to the user PC

Pros

The ease of use and availability anywhere we need to use it with a client/employee. The software is straightforward and very dependable.

Cons

Havent really found anything I do not like about the software.

Review Source: Capterra
 


May 2018

May 2018

It just works, minimal hassle

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We needed a backup to our main remote support program (that has integrations and other features we need, but doesn't always work on client computers). FixMe.IT is able to reliably connect to our Windows clients

Cons

A more automated way to connect customers without having to have them enter a number would be nice, but it's not a big deal

Review Source: Capterra
 


May 2018

May 2018

extremely straight forward and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

ease of use, easy to install and manage accounts. The ability to transfer files too and from the client and pre install the client software is very helpful.

Cons

It can be challenging at times to switch in and out of the dual screen modes. at times a window will open on the screen you're NOT currently viewing and you may not realize this until you go the non-open screen.

Review Source: Capterra
 

Lynnell from Haga Kommer

May 2018

May 2018

Easy to use for quick fixes with clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me time assisting clients online rather than getting back-ups or having them send screen shots. Or even go to their location. Allows me to pull unusual reports quickly and know I'm getting the right info on the client's software.

Pros

Offers secure quick connection to assist clients. Clients appreciate that I can log in and see what they see within seconds and fix the problem and avoid having them send back-ups or screenshots.

Cons

Clients don't understand the web address fixme.it they really want to have a .com in there! That's when I really wish I could see their screen. Easily solved if I can send them a link to their e-mail.

Review Source: Capterra