About FixMe.IT

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more. FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also...

FixMe.IT Pricing

The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $30/seat/month Annual plan: $300/seat/month

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

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FixMe.IT User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 365 reviews

User Profile

R. Curtis

Verified reviewer

Company size: 51-200 employees

Industry: Civil Engineering

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Best Remote Access Software Available

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Anonymous

Company size: 2-10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

May 2019

Strong Remote Management App - good balance of features for price

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pros

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Cons

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Reasons for choosing FixMe.IT

We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience.

Response from Techinline

Thank you for taking the time to share your experience and for being our valued customer! Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste. Best, Dan | Techinline

Replied September 2019

Thomas

Company size: 2-10 employees

Industry: Computer Networking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

November 2017

It's hard to knock the product as it is but it's just ok

I am generally able to connect to my customers computers to assist with issues and install software

Pros

On demand sessions work great East to install and setup remote clients Easy to organize accounts by company

Cons

No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Response from Techinline

Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline

Replied November 2017

Stephen

Company size: 11-50 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2020

PC Paramedics use FixMe.IT

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros

The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members

Cons

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Reasons for choosing FixMe.IT

Ability to brand the product to a degree, simply and cheaply.

Reasons for switching to FixMe.IT

We have not fully, as Techinline has no mac capability we have to keep using it.

Olaf

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

February 2020

Cheap & Stable

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client

Cons

- No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Reasons for choosing FixMe.IT

Usability

Reasons for switching to FixMe.IT

Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.

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