--- title: "FixMe.IT Software Reviews, Demo & Pricing - 2026" description: "Review of FixMe.IT Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/remote-support/fixme-it-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / FixMe.IT Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/fixme-it-profile/alternatives/) # FixMe.IT Review From $39-$390/month Free trial 2 plans Wondering if FixMe.IT is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview FixMe.IT 4.8 [(389)](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/) Pricing Starting at $39.00 flat rate per month ### About FixMe.IT FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more. FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations. Wondering if FixMe.IT is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. ## FixMe.IT User Interface ## Popular FixMe.IT Alternatives Main Product FixMe.IT 4.8 [(389)](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.70Value for money - 4.65Customer support - 4.46Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11641)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1491)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.61Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) 4.6 [(1798)](https://www.softwareadvice.com/remote-support/anydesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.51Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at €22.90 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24203)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Supremo Remote Desktop](https://www.softwareadvice.com/help-desk/supremo-profile/) 4.7 [(447)](https://www.softwareadvice.com/help-desk/supremo-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.72Value for money - 4.64Customer support - 4.50Functionality Pricing Starting at $109.00 per year Get Price ## FixMe.IT Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Monthly $39.00 flat rate, per month Plan includes: - Drag-and-Drop Interface - File Transfer - Instant Chat - Multi-Session Handling - Multi-Window Control - Unattended Access - Whiteboard Tools Annual $390.00 flat rate, per year Plan includes: - Drag-and-Drop Interface - File Transfer - Instant Chat - Multi-Session Handling - Multi-Window Control - Unattended Access - Whiteboard Tools Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FixMe.IT Features - Popular features found in Remote Desktop Access Controls/Permissions Real-Time Chat Remote Printing Screen Recording Screen Sharing - More features of FixMe.IT Activity Dashboard Chat/Messaging Collaboration Tools Compliance Management Customizable Branding Customizable Reports Drag & Drop File Sharing File Transfer Live Chat Monitoring Multiple Monitor Access Problem Management Real-Time Notifications Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Secure Login Session Recording SSL Security Summary Reports Troubleshooting Two-Factor Authentication Unattended Access Whiteboard ## FixMe.IT User Reviews ## FixMe.IT customer ratings - Overall rating: 4.8/5 - Total reviews: 389 ### Rating distribution - 5 stars: 303 reviews (78%) - 4 stars: 80 reviews (21%) - 3 stars: 6 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.5/5 --- ### Simple and Fast Connection - Overall rating: 4/5 - Reviewer: Rex S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature. #### Cons If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time. #### Vendor response Hi Rex, Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market. Best, Dan | Techinline Replied December 2019 --- ### Love this product! - Overall rating: 5/5 - Reviewer: Joel P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product. #### Cons The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential. #### Reasons for choosing FixMe.IT Sold performance, ease of use, reasonable pricing, excellent support. --- ### FixMe.IT is great! - Overall rating: 5/5 - Reviewer: Randy R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Overall this software is the best available option for Windows machines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros very easy for end user to get logged in. very easy for IT representative to download and open. #### Cons No Mac access No file transfer capabilities. #### Reasons for choosing FixMe.IT Cost is definitely the main factor. #### Reasons for switching to FixMe.IT Cost and ease of access for end user. --- ### Great bang for the buck! - Overall rating: 4/5 - Reviewer: Alex R. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors #### Cons Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell. #### Reasons for choosing FixMe.IT My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price. --- ### Fortunately, we came across FixMe - Overall rating: 5/5 - Reviewer: Felix K. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - It is easy to use - It is fast - It is reliable - It seems to be safe #### Cons - The functionality - The price plan - That it leaves nothing to be desired #### Reasons for switching to FixMe.IT It was complicated and expensive. And if you want to control autonomous computers, FixMe seems better to me. --- ### PC Paramedics use FixMe.IT - Overall rating: 5/5 - Reviewer: Stephen L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members #### Cons Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse. #### Reasons for choosing FixMe.IT Ability to brand the product to a degree, simply and cheaply. #### Reasons for switching to FixMe.IT We have not fully, as Techinline has no mac capability we have to keep using it. --- ### best in town - Overall rating: 5/5 - Reviewer: ed r. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Great. Hope I dont sound unappeciative cause I am. Thanks ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. I train groups of 4+ programming mainly. Been using it for 3 or so ? years The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical. In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen. #### Cons The name! Embarrasing to be honest when teaching a financial house or other. Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-) #### Reasons for choosing FixMe.IT Muliple clients simulataneous far far sheaper than T/V #### Reasons for switching to FixMe.IT I could tell you a horror story of T/V. -------------- --- ### Cheap & Stable - Overall rating: 5/5 - Reviewer: Olaf d. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client #### Cons - No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not #### Reasons for choosing FixMe.IT Usability #### Reasons for switching to FixMe.IT Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version. --- ### The single most valuable tool in any arsenal - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to diagnose and fix my company's hardware and software packages from anywhere at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine. #### Cons No ability to force wake a machine on unattended access. #### Reasons for choosing FixMe.IT Once I was the ease of installation and use of FixMe, every other support software faded away fast. --- ### Great tool! - Overall rating: 4/5 - Reviewer: Simon J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally pretty good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Access to client desktop withou the need for traveling to them #### Cons gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result #### Reasons for choosing FixMe.IT location, ease of use plus interface plus at the time was priced better. --- Showing 1 - 10 of 389 Reviews [See All Reviews](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/) ## FixMe.IT Popular Comparisons [TeamViewer ONE vs FixMe.IT](https://www.softwareadvice.com/crm/fixme-it-profile/vs/teamviewer/)[Zoho Assist vs FixMe.IT](https://www.softwareadvice.com/crm/fixme-it-profile/vs/zoho-assist/)[AnyDesk vs FixMe.IT](https://www.softwareadvice.com/remote-support/anydesk-profile/vs/fixme-it/)[Slack vs FixMe.IT](https://www.softwareadvice.com/crm/fixme-it-profile/vs/slack/)[ScreenConnect vs FixMe.IT](https://www.softwareadvice.com/compare/158227-fixme-it/vs/390169-ScreenConnect/) [Compare All Alternatives](https://www.softwareadvice.com/crm/fixme-it-profile/alternatives/) ## Other Top Recommended Remote Desktop Software [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** (11641) Recently recommended **0** times [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** (1901) Recently recommended **0** times [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) **4.6** (1798) Recently recommended **0** times [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) **4.7** (1491) Recently recommended **0** times Stuck Between Options? 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