FixMe.IT Software


 

FixMe.IT is remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries.

FixMe.IT features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines.

Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session.

The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.

 

FixMe.IT - Unattended clients
 
  • FixMe.IT - Unattended clients
    Unattended clients
Supported Operating System(s):
Web browser (OS agnostic)

220 Reviews of FixMe.IT

 

Start your review of FixMe.IT

Click to start
https://www.softwareadvice.com/remote-support/fixme-it-review/
Software Advice Reviews (1)
More Reviews (219)

Showing 1-1 of 1

James from Westcom
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Brilliant I.T Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have tried a number of products and this is certainly our favourite

Pros

Great unattended features that can be shared through all employees using the tool making remote access to customers systems much easier. The software gives a clear view of which system are online and which aren't. It is also very easy getting a customer to start a session when using the software.

Cons

Doesnt work on mac.
Copy and paste to clients PC could work better
When you run out of licenses it doesn't tell you who they are in use by which means shouting round the office

Review Source
 
 
 
Showing 1-20 of 219

Vincent from MOEbiz
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great, simple program. However, I still prefer teamviewer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use.

Pros

Ease of use. Simply send the client to fixme.it > start support session> run/open/install > provide technician with 6 digit client ID

Cons

Inability to bypass UAC. Inability to run at service (instead of having the dialogue box open in order to maintain connection)

Review Source: Capterra

  Response: Techinline, Techinline

Date: July 2018

July 2018

 

Hello Vincent,

Thank you for taking the time to review FixMe.IT - your feedback is very valuable to us.

There shouldn't be any issues in using FixMe.IT with UAC. Please reach out to our support team and we'll assist you further.

Thanks again for your valued and loyal business, and we hope to hear from you!

Serge from FixMe.IT

 

Jason from Texas Computer Guy, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Works very well for the Windows OS platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to install as an unattended client or as a one-time use. This gives my clients the option that works best for them.

Cons

I really would like the ability for the software to support the MacOS platform, since I have many clients that use Apple computers for both business and personal use.

Review Source: Capterra
 

Marc from Tech Available, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

no problems using the software to date

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can support a user instantly. I don't have to drive to their office to see the problem and can typically resolve in less time than it would take to drive there.

Pros

the program is easy use. clients haven't had issues starting sessions. unattended access works as desired.

Cons

no mobile app. no lite version to admin from other locations. anytime I need to support a user I need to install the admin client on that workstation.

Review Source: Capterra
 

Erik from Global Financial Credit, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great product, use it daily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Affordable, great for remoting into users PCs and troubleshooting. Able to remotely boot a computer into safe mode. Encrypted communication with User.

Pros

Easy to use and intuitive. Very useful for troubleshooting with it's remoting features. Prompts for a set time before taking control. Window for communication with user. Persists through reboots. Able to boot into Safe Mode. Monitors whether computers are online or not.

Cons

It is a very basic program with not a whole lot of features. Cannot customize the display columns. Can only view computer name, logged in user, activity, status, installed on date, and last connected date. It would be useful to have information about the OS, manufacturer, etc. A place to store notes about a device. Would love the option to add custom columns, mapped to WMI properties.

Review Source: Capterra
 

Eoin from A & E Computers
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Easy to use and easy for customers to install and use also

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

customers that would normally be uneconomic for me to have due to distance from shop become regular customers

Pros

I have found it to be faster than other programs of its type even on poor broadband connections. It is easy to navigate no complex menus. Easy to customize with own logo and details for client installs. Ease of use for new customers (that is for them to login to website and download). Great tool for showing remote customers how to fix a problem they are having. File transfer also easy to use.

Cons

Not able to use on customers with macs. Also would be handy to have an option to limit customer control while you are logged on.

Review Source: Capterra
 

Stephen from Doc Rocko Repairs

July 2018

July 2018

Excellent ease of use. Especially with customers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick response for troubleshooting issues remotely.

Pros

Ease of use with starting a support sessions with customer computer that are having some issues that I need to troubleshoot remotely.

Cons

None that I can think of.

Review Source: Capterra
 

Harold from Best Tech Computer Service
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Easy to use for pro and client, nothing to learn and quick to setup and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote support for clients so I can bill while at the office doing other work. Really helps to get an idea of what the problem is before going on site for something that can be fixed quickly via remote.

Pros

Never a glitch, freeze or drop. Easy to setup and use. Survives a reboot and is a better value than Teamviewer, or AnyDesk. Product does have real support if needed.

Cons

Program does not update itself. If client has not used the program in a while, they have to download a new installer.

Review Source: Capterra

  Response: Techinline, Techinline

Date: July 2018

July 2018

 

Hi Harold,

Thank you for your feedback and for being our valued customer! Please note that the client app updates automatically if it's permanently installed on a remote computer. Otherwise, the remote user will have to download the app from fixme.it each time they require assistance. For more information on how to permanently install the FixMe.IT client app on a remote PC, please see the following article: https://docs.fixme.it/features/installing-client-application-on-a-remote-computer

Best,
Dan | Techinline

 

Doug from 1010 Technology Center, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good experience with the product. We use it daily to support all of our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. It allows us to organize our internal users in groups and that saves much time when connecting to assist the unmanaged users.

Cons

That it shows in the task bar and loses connection to the FixMe server which makes it difficult for us to connect to those computers setup with unmanaged connections.

Review Source: Capterra
 


July 2018

July 2018

Great on-demand access for MSP's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software is lightweight and easy to install for on-demand access. Serves as a great backup for traditional RMM software.

Cons

I think remoting into a PC with multiple monitors is a bit "clunky". I do not like having to manually switch between them. Also, a remote background feature that lets you access the CLI without having to interrupt the user would be great.

Review Source: Capterra

  Response: Techinline, Techinline

Date: July 2018

July 2018

 

Thank you for sharing your experience and for being our valued customer! If you don't like having to manually switch between remote monitors, you can navigate to the Multi-Display settings and select the Show All Displays option which shows all monitors connected to the remote machine side by side. Please visit our support center for more details about FixMe.IT's multi-display tool: https://docs.fixme.it/features/using-the-multi-display-tool Best, Dan | Techinline

 

William from Metro Computers LLC

June 2018

June 2018

FixMe.it makes remote support simpler. It's second to none and what we use exclusively for clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to support clients worldwide with a simple setup process for my clients.

Pros

It is a browser based product that doesn't require bulky installs or complicated setups on the client end.

Cons

Until recently, we were limited to only one instance at a time. This made performing support task for more than one client difficult.

Review Source: Capterra
 

Bob from Soft Green Corp

June 2018

June 2018

reliable, fast, easy for me and my customers to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions.

Cons

The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often.

Review Source: Capterra

  Response: Techinline, Techinline

Date: July 2018

July 2018

 

Hi Bob,

Thank you for reviewing FixMe.IT and for being our valued customer! Sorry to hear that you've been running into frequent connectivity issues lately. FixMe.IT guarantees a fast and stable connection to any machine located in any environment, so normally working with the application shouldn't result in any dropped connections. Please reach out to our support team at support@techinline.com - they'll provide all appropriate assistance with getting these issues resolved.

Best,
Dan | Techinline

 


June 2018

June 2018

I use this tool almost daily to support remote users. It works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast and easy to use support solution for remote users.

Pros

The system is easy for remote users to connect and receive support. It is very responsive even over low bandwidth connections.

Cons

Does not support multiple operating systems. Would like to have a single solution for Windows, Mac and IOS.

Review Source: Capterra
 


June 2018

June 2018

Used as a backup remote tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like using it for unattended access. This works well when we need to remote into the clients machine and they are unavailable.

Cons

It doesn't feature any integration that I am familiar with. It allows for remote access but provides no other monitoring tools that several RMM tools use

Review Source: Capterra
 


June 2018

June 2018

Great Remote Support Client for the Price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is straight forward and super easy for the clients to get connected, definitely recommend it for any small to medium business that needs remote support.

Cons

Doesn't always support full screen, sometimes it doesn't optimize well with older versions of windows.

Review Source: Capterra

  Response: Techinline, Techinline

Date: June 2018

June 2018

 

Thank you for sharing your experience and for being our valued customer! FixMe.IT is one of the few remote desktop solutions that still support older versions of Windows starting from XP. For instance, LogMeIn discontinued their support for Windows XP in 2016. Please also note that FixMe.IT supports all screen resolutions including 4K. In case you're experiencing any issues when working on a remote desktop with high screen resolution, please contact our support team at support@techinline.com for assistance. Best, Dan | Techinline

 

Jason from 5 Star Networking
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Greatest remote software on planet earth!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows me to help customers from anywhere!

Pros

Excellent product!! Great technical support!! Always improving!! Engineers are always updating the product to make it better.

Cons

Nothing really bad to say about the software! Excellent product...maybe make it cheaper or free?

Review Source: Capterra
 

Doug from Onsite CIO, LLC

June 2018

June 2018

simple, fast remote support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

fixme.IT was easy to get started, and their customer service has been highly responsive and answered all our questions.
It covers all the basics a tech team would require for a remote support app and then some: Chat, file transfer, system restart and reconnect, 2FA
And we've found it's at least as fast and simple as teamviewer to get a client connected to us.

Cons

It would be nice to have a custom domain to round out their branding options.
It would be great to be able to have a separate small chat box that is always on top for when you only have one screen to work from.

Review Source: Capterra
 

Tom from Hudson Valley Hospice
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Exactly what we needed to remotely fix IT issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use at a fair price to remotely fix IT issues.

Pros

Easy to get connected to even the most challenging users. (You know the ones I mean.) Easy setup, perfect for fixing remote issues and demonstrating what the user "should be doing." Easy to use at a fair price.

Cons

Not too many cons about this software, except that we are not able to connect with those few Mac users.

Review Source: Capterra
 

Timothy from National Homecare Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Intuitive interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of connecting with our mobile users without having them come to the office.

Pros

The simplicity of usage. The interface is clean. The interface is not overburdened and cluttered. The interface is quick.

Cons

The software is Microsoft Windows only. I would like to see an Ubuntu Linux or other Debian linux or an Apple Mac version.

Review Source: Capterra
 

Cory from SMRTGUYS LLC

June 2018

June 2018

Fixme is a great remote control app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fixme remote control software is easy to use and is very dependable product. I service approximately 115 PC's at random times.

Cons

Fixme Remote control software has one down fall in my option. that is it doesn't have a mobile app option which being an IT person would come in very handy.

Review Source: Capterra
 

Rich from Skyridge Design Team

June 2018

June 2018

Great value for the money but lacks a very helpful feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

Cons

I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server.

Review Source: Capterra

  Response: Techinline, Techinline

Date: June 2018

June 2018

 

Hi Rich, Thank you for sharing your feedback and for being our valued customer! Regarding the issue with Server 2008, please submit a ticket to support@techinline.com so that our support team could investigate the issue and provide any necessary assistance. Best, Dan | Techinline