--- title: "FixMe.IT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FixMe.IT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FixMe.IT is a good fit for you!" source_url: "https://www.softwareadvice.com/remote-support/fixme-it-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [FixMe.IT](https://www.softwareadvice.com/crm/fixme-it-profile/) / FixMe.IT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/fixme-it-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/fixme-it-profile/alternatives/) # FixMe.IT User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 389 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 303 reviews (78%) - 4 stars: 80 reviews (21%) - 3 stars: 6 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active. - IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect." - I have never really had an issue with this software, but, it would be great if it had a free tier for user to try the software before buying it. ### Most mentioned cons - The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window. - It can be a pain to switch screens. - The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. ## FixMe.IT customer reviews Showing reviews 1-25 of 389 (page 1). ### Simple and Fast Connection - Overall rating: 4/5 - Reviewer: Rex S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature. #### Cons If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time. #### Vendor response Hi Rex, Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market. Best, Dan | Techinline Replied December 2019 --- ### Love this product! - Overall rating: 5/5 - Reviewer: Joel P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product. #### Cons The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential. #### Reasons for choosing FixMe.IT Sold performance, ease of use, reasonable pricing, excellent support. --- ### FixMe.IT is great! - Overall rating: 5/5 - Reviewer: Randy R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Overall this software is the best available option for Windows machines. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros very easy for end user to get logged in. very easy for IT representative to download and open. #### Cons No Mac access No file transfer capabilities. #### Reasons for choosing FixMe.IT Cost is definitely the main factor. #### Reasons for switching to FixMe.IT Cost and ease of access for end user. --- ### Great bang for the buck! - Overall rating: 4/5 - Reviewer: Alex R. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors #### Cons Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell. #### Reasons for choosing FixMe.IT My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price. --- ### Fortunately, we came across FixMe - Overall rating: 5/5 - Reviewer: Felix K. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - It is easy to use - It is fast - It is reliable - It seems to be safe #### Cons - The functionality - The price plan - That it leaves nothing to be desired #### Reasons for switching to FixMe.IT It was complicated and expensive. And if you want to control autonomous computers, FixMe seems better to me. --- ### PC Paramedics use FixMe.IT - Overall rating: 5/5 - Reviewer: Stephen L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members #### Cons Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse. #### Reasons for choosing FixMe.IT Ability to brand the product to a degree, simply and cheaply. #### Reasons for switching to FixMe.IT We have not fully, as Techinline has no mac capability we have to keep using it. --- ### best in town - Overall rating: 5/5 - Reviewer: ed r. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Great. Hope I dont sound unappeciative cause I am. Thanks ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. I train groups of 4+ programming mainly. Been using it for 3 or so ? years The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical. In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen. #### Cons The name! Embarrasing to be honest when teaching a financial house or other. Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-) #### Reasons for choosing FixMe.IT Muliple clients simulataneous far far sheaper than T/V #### Reasons for switching to FixMe.IT I could tell you a horror story of T/V. -------------- --- ### Cheap & Stable - Overall rating: 5/5 - Reviewer: Olaf d. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client #### Cons - No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not #### Reasons for choosing FixMe.IT Usability #### Reasons for switching to FixMe.IT Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version. --- ### The single most valuable tool in any arsenal - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to diagnose and fix my company's hardware and software packages from anywhere at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine. #### Cons No ability to force wake a machine on unattended access. #### Reasons for choosing FixMe.IT Once I was the ease of installation and use of FixMe, every other support software faded away fast. --- ### Great tool! - Overall rating: 4/5 - Reviewer: Simon J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally pretty good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Access to client desktop withou the need for traveling to them #### Cons gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result #### Reasons for choosing FixMe.IT location, ease of use plus interface plus at the time was priced better. --- ### Nice Lightweight Remote Assistance Tool - Overall rating: 5/5 - Reviewer: Eugene W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent, I didn't know there was still a straighforward and easy-to-use remote assistance software on the market before knowing FixMe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session. #### Cons The user management, although this has been resolved in their successor product. --- ### Simple and effective - Overall rating: 5/5 - Reviewer: Natasha A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros FixMe.it allows us to quickly and easily support our customers. The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active. #### Cons Fix me ticks all the boxes, the only way I feel it could be improved is with a mobile app, allowing for on the go access. #### Reasons for choosing FixMe.IT more cost effective with simular features --- ### A Fantastic Tool at a Fair Price - Overall rating: 5/5 - Reviewer: Brandon B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This tool is rather simple to use and has a very user friendly interface. It is simple to keep things organized. It is very efficient. #### Cons I don't like how long it takes sometimes to get the MFA email. It would be nice to have an SMS or authenticator app option. #### Vendor response Hello Brandon, Thank you for your feedback and your valued business with FixMe.IT! Please note that our newest cross-platform remote support solution, SetMe, allows configuring MFA via third-party authenticator apps and offers other exciting new features that you might find useful. You can learn more about SetMe on our website: https://www.setme.net/ Best, Dan | Techinline Replied April 2024 --- ### Software works great and it is easy to use. - Overall rating: 4/5 - Reviewer: Keith F. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha #### Cons I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention. #### Vendor response Hi Keith, Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c Best regards, Dan | Techinline Replied September 2017 --- ### A Great Remote Support Application for Teamwork - Overall rating: 4/5 - Reviewer: Samuel H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been involving this product for around 2year s, I haven't found whatever other program that is as simple to utilize. I appreciate how quickly and steadily our team's screen sharing operates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. very great video quality when sharing screen2. consistent and works fast3. the price and the speed of connection worth the cost.4. easy installation and configuration for new users #### Cons 1. not compatible with Apple Mac, so its only for windows os users2. a little pricy3. still having issue with mutiple screen workstations #### Vendor response Hello Samuel, Thank you for your feedback and your valued business with FixMe.IT. You mentioned the current absence of compatibility with Macs, and I wanted to share that recently we released a private beta of SetMe, our new flagship remote support solution that allows connecting to Macs and has a number of other major features and enhancements. We'd like to offer you a fully-featured free beta account so you can try SetMe in your environment and explore all of its features and benefits. Please contact us at beta@set.me if you're interested, and we'll send you an invite. Best, Dan | Techinline Replied December 2022 --- ### great product - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered it has been very helpful for our remote access needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of access, really easy for end users #### Cons there's really nothing that is a negative about the solution. --- ### Great Remote Support Client for the Price! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is straight forward and super easy for the clients to get connected, definitely recommend it for any small to medium business that needs remote support. #### Cons Doesn't always support full screen, sometimes it doesn't optimize well with older versions of windows. #### Vendor response Thank you for sharing your experience and for being our valued customer! FixMe.IT is one of the few remote desktop solutions that still support older versions of Windows starting from XP. For instance, LogMeIn discontinued their support for Windows XP in 2016. Please also note that FixMe.IT supports all screen resolutions including 4K. In case you're experiencing any issues when working on a remote desktop with high screen resolution, please contact our support team at support@techinline.com for assistance. Best, Dan | Techinline Replied June 2018 --- ### Needs more features for the price - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Multiple remote clients. Able to see if the user is working on the machine before connection (this is a unique feature!) #### Cons Its just opensource RAT software, with a few added features. Not enough features to warrant the cost...However, I am hoping for more features, such as multiple screen handling. Need Expert Client to remember the sort order & layout of Unattended Clients #### Vendor response Hello, Thank you for being our valued customer and for taking the time to review our product. Please note that FixMe.IT is by no means an "open-source RAT software". RAT (Remote Access Trojan) is a type of malware that's used to remotely control computers for illegal purposes, while FixMe.IT is a legit application that's used for remote technical assistance. It cannot be used for secretly monitoring the remote user's activity or controlling the remote user's machine without their knowledge or prior consent, and the application's code is not publicly available. As for the features, and the ability to handle multiple screens in particular, we've recently introduced a new Multi-Window Control functionality that allows you to view and control multiple remote desktop windows simultaneously, share files between the active sessions, and specify scaling and image quality for each window. You can learn more about this new feature on our blog: https://goo.gl/uHVzUL Regards, Dan | Techinline Replied November 2017 --- ### Highly recommend this solid product! - Overall rating: 5/5 - Reviewer: Lisa W. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't recommend this program enough. It solves all of my needs to connect to PCs I own, and other PCs. The "unattended" client feature is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job. #### Cons I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally. #### Reasons for choosing FixMe.IT It's an affordable option which allows me a lot of flexibility. --- ### The easiest remote tool ever - Overall rating: 5/5 - Reviewer: Rhonda M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program has saved me so many miles on my car because I can remote in and take care of things. The pc doesn't even have to be on the network as long as it can get to the internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well. #### Cons There is nothing that I don't like about FixMe.IT --- ### Long time user - Overall rating: 4/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to have remote users install. Simple console. Great value for money. #### Cons No Apple support, no multi user support. #### Reasons for choosing FixMe.IT Price and ease of use. #### Reasons for switching to FixMe.IT Price and ease of use. --- ### Excellent Product and super flexible - Overall rating: 5/5 - Reviewer: Brian L. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered easy customer access for support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat. #### Cons There no mac support currently but I know this is under development, once thats in place there wont be any cons'. --- ### Fixme review - Overall rating: 5/5 - Reviewer: Stacy D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I’ve also recommended it to other clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use , cost, deployment is easy too #### Cons 2FA takes too long . File transfers take a bit --- ### I have been using FixMe.IT for years with very reliable success. - Overall rating: 5/5 - Reviewer: James P. - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Already stated earlier in the review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros >It is very easy for the customer to get connected >Managing multiple computers is a great feature >Transferring files is a piece of cake >Reboot and reconnect helps my support sessions go fast with less pain for the customer >You can't beat the cost >Unattended access is very easy to setup and initiate when appropriate I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more. I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen. This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers. #### Cons The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one. --- ### FixMe.IT is a Game Changer - Overall rating: 5/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this product. I can connect to end users remotely who have dropped from the network as long as they have internet/wifi. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and even our end users are able to find it, open it, and give the code to start the session. The cost is very reasonable. #### Cons It is basic software, but that's what I like about it. It keeps the cost down and it's so easy to use. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/fixme-it-profile/reviews/?page=2) --- FixMe.IT Reviews, Pros and Cons - 2026 Software Advice