GoTo Resolve
About GoTo Resolve
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GoTo Resolve Pricing
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Most Helpful Reviews for GoTo Resolve
1 - 5 of 195 Reviews
Shae
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Premier Desktop Remote-in Application
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
CONSNo cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
Ben
Media Production, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Would recommend for regular remote support
Remote support works well, good tools for setting up support sessions, plenty of logging options.
CONSIt's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.
Reason for choosing GoTo Resolve
I didn't know about Zoho Assist at the time, I also wanted something a bit more heavy duty
jake
Telecommunications, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed July 2023
Unsatisfied with the software performance
I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing.
PROSAfter successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation.
CONSSaving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly.
Ryan
Electrical/Electronic Manufacturing, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Solid product heading in the right direction
I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.
CONSThe pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.
Reason for choosing GoTo Resolve
We use GoTo for our phone system and it has worked out well for us.
Dwight
Sports, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2023
GoTo Resolve - HelpDesk Review
The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.
CONSWhen remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.
