About Goverlan Reach

Goverlan Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card support.

The remote control feature provides on-demand assistance to users by providing agents with remote access to external systems across any location. The solution also offers communication channels such as live chat, SMS messaging and information sharing via video recording or screen snapshots.

The background management feature helps users search for a queries, manage and control workstations and access real-time information. Goverlan Reach’s active directory management helps agents co...


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Supported Operating System(s):

Windows 10

118 Reviews of Goverlan Reach

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(78)

78

4 stars

(39)

39

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 118 results

September 2018

User Profile Picture

Joseph from Mt. Hood Community College

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Goverlan Reach - A Necessity for Service Desk

GR has been a wonderful tool in both organizations I have managed. It came out on top in a trial for my remote support staff twice in a row, and has been in use for years in both organizations with little concern and great success for the support techs.

Pros

GR has a great user interface with several key features that set it apart from other basic remote support tools. These include: tabbed remote sessions, saved connection layouts, WOL tool, remote chat functionality, observe only, remote input lockout, remote task manager, auto license redaction on close, connection history and abundant logs. Additionally, the concurrent user license model makes it great for teams with part timers!

Cons

Having to install an up to date client on each remote computer prior to connection is a bit tedious, but this can be proactively pushed out to accommodate fast connectivity. It would be ideal to allow a "run as another user for all connections" function. If the person launching GR is not a system admin on remote machines (they shouldn't be!) they must enter their admin credentials for each connection (they can be saved per session).

January 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Best remote management program, and growing

One of the best pieces of software I have ever bought. It has simplified support and made it much more manageable when many people were working from home.

Pros

The software has many features that didn't exist in other products when we bought it. The amount of remote management you can do from it is amazing. It's way more then just a remote desktop sharing program. The software is continuously adding new features each year. The program covers just about all the ways you can communicate with a client (VNS, RDP, SSH, Goverland connection....). You can even push client settings similar to group policy.

Cons

Some of the features that come with the software overlapped existing products we had already that did different stuff. We've had to turn those all off on Goverlan.

Reasons for Choosing Goverlan Reach

It had the most features and at the time was way cheaper then alternatives. Best feature was the ability to look up username and find what computer they were logged into.

Reasons for Switching to Goverlan Reach

Cost and the lack of features in our old product.

April 2021

David from Piedmont University

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2021

Excellent management software for a domain

Pros

When I was working Help Desk, I used the remote console several times a week (sometimes several times a day). It's a great tool and vastly superior to RDP, since you can work on the remote machine while a user watches or works as well, plus you can log off and log back on as an admin or other user. You can even restart a PC with nobody attending it - the software automatically reconnects on reboot so you can log in again. The other management tools include remote command prompts and remote installation/configuration of PCs... more features than I had time to play with but everything I did use was robust and logical.

Cons

There is definitely a learning curve to get facility with the software. Some of the UI seems counter-intuitive and should probably be considered during any major update. Minor issues that made it a bit longer to learn.

October 2018

User Profile Picture

Esteban from Mt. Hood Community College

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2018

Review

Pros

its easy to use, can go between windows and see multiple machines at once

Cons

it donst always work and it crashes alot

December 2020

Frank from Brentwood Union Free School District

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great Management Software

Goverlan Reach has been great I have been using Goverlan for about 7 years now and Reach has definitely grown to be a great update to the Goverlan Management software. I have created a Goverlan Reach Server with ease thanks to the detailed tutorials, and instructions Goverlan provides on their website. The customer service and support is out standing they do a great job to get back to you and help you with any issues you run into. I have been using the software more and more to make automated processes for deploying software, updates, and just remote aide for teachers and students.

Pros

Super easy to use, setup was fairly easy, lots of customizations options, very easy to deploy clients and agents across the network from any management console.

Cons

Missing integration with Microsoft Azure Active Directory is the only current challenge we face with out our new One to One out of school district device implementation. Another option would be to see devices on our networks that are not part of our domain.

Reasons for Choosing Goverlan Reach

Ease of use, interface and much better support.

Reasons for Switching to Goverlan Reach

We were still using the old version of Goverlan while experimenting with the idea of switching to Kaseya, Kaseya had some benefits such as being able to see devices on our network that were not part of our active directory domain. Being able to connect to those devices and get them back on our domain was good but ultimately the Kaseya interface was clunky and not as easy to use as Goverlan and was lacking many features that Goverlan provided so we decided to renew with Goverlan Reach instead and end our Kaseya trial.