Goverlan Reach Software


 

Goverlan Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card support.

The remote control feature provides on-demand assistance to users by providing agents with remote access to external systems across any location. The solution also offers communication channels such as live chat, SMS messaging and information sharing via video recording or screen snapshots.

The background management feature helps users search for a queries, manage and control workstations and access real-time information. Goverlan Reach’s active directory management helps agents conduct active directory searches, manage user accounts, group memberships, scan inactive account users and manage bulk passwords.

Goverlan Reach supports multiple platforms such as GovRC, GovRCMD, VNC, RCP, Telnet, AMC and SSH.

 

Goverlan Reach - Welcome screen
 
  • Goverlan Reach - Welcome screen
    Welcome screen
  • Goverlan Reach - Controls
    Controls
  • Goverlan Reach - Remote file transfer
    Remote file transfer
Supported Operating System(s):
Windows 10

26 Reviews of Goverlan Reach

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Jason from Durham Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Goverlan Reach has allowed us to assist users across multiple sites effortlessly and without delay.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Goverlan Reach has saved us on operating costs in both budget and team resource. We can now provide a level of support to match our growing and location-diverse user base, regardless of location or issue.

Pros

The software can be used on any client machine in our network without pre-installing a package, which eliminates the pains of a company-wide deployment. Within seconds, any machine on our network can be assisted by support staff and a wide arrange of issues that were previously outside our grasp of resolving from a centralized support office are now resolved with ease.

Cons

Licensing can be a bit tricky, and the remote client install feature does require some network securities to be set prior to deployment. Once everything is off the ground, however, the software works with little additional technician knowledge required.

Review Source: Capterra
 

Nachman from EMC

April 2018

April 2018

A great remote login tool for networks

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality
Pros

It is easy to use, and can find the computer your end-user is using by their login name or the computer name, as well as its IP address. It will install updates as needed, without any input from the end user (like some other remote software).

Cons

Cutting and pasting from your computer to the remote computer seems to be an issue sometimes, with no resolution from the company. Sometimes a simple re-connection fixes the issue.

Review Source: Capterra
 

Paul from City of Clovis

April 2018

April 2018

Amazing! Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Saved us a ton of time in supporting our remote users.

Pros

Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.

Cons

My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.

Review Source: Capterra
 


December 2017

December 2017

Very easy to take over someones computer to provide IT support

Ease-of-use

Functionality

Product Quality

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Pros

It is easy access to other computer allowing you to turning on and off. It even allows you to see what software are on users computer allowing you to diagnose problems

Cons

The response time on user other persons computer is really slow when you click on something. I dont like the notifictions it shows when you remote into ones computer unless you edit group policies.

Review Source: Capterra
 


December 2017

December 2017

My experience with GoverLAN over the last 3 years has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that I have the ability to manage all of our PCs in one area and it makes for easy remote control of our PCs we manage.

Cons

Sometimes we have issues connecting to clients PCs and it just makes the easy process that much more difficult.

Review Source: Capterra
 

Mark from Enbridge

June 2017

June 2017

Smooth installation and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Scripting abilities allow flexibility to easily install programs or perform work on end computers. The user interface is well designed.

Cons

The installation of the central server has to many requirements if you are not a domain administrator.

Review Source: Capterra
 

Ryan from North shore Central school District
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Pretty good but found the application would randomly crash sometimes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Easy user administration.

Pros

Being able to remote to people outside the network who aren't on VPN. Love the WMIX reporting as well.

Cons

It crashes randomly or gets hung up and I need to force close it. There could be better error reporting as well.

Review Source: Capterra
 

Pablo from SEMGEEKS

June 2017

June 2017

Goverlan has made it extremely easy to streamline processes within the company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

It gives me a piece of mind that I can oversee all the computers on my network from anywhere on my computer to be able to help employees in need.

Cons

Longer support hours would be better when in need. Mac implementation is highly needed as right now nothing is being used to monitor my Macs in the office

Review Source: Capterra
 

Javid from Unicomer Saint Lucia Limited
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Goverlan has been a great asset personally and company wise. It provides easy access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

It has greatly improved on my customer relation skills and interaction ability. It has also provided me with an avenue to explore command prompt and power shell skills and knowledge. It also allows me to better inventory my network structure.

Pros

I love the new updated feature where you can actually have an audio conversation with the user on the other end.

Review Source: Capterra
 

Molly from Northwest Technical Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

It's helped me support my users remotely better than previous products I've had to use. No crashes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

I like the ability to share the user's screen with them logged in using my credentials to perform tasks.

Cons

So far, the only problems I've had are with workstation settings that have nothing to do with Goverlan. It is such an improvement over the software packages I've had to use for remote support.

Review Source: Capterra
 

George from Fusco
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to navigate and use. Makes remote desktop assistance easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Support

The benefit that I can remotely do my work without leaving my office to go fix an issue at a job site.

Pros

Ease of finding users and the computers that they're logged into. Being able to connect to a user that's miles away without needing any input from them.

Cons

Resolution when user has a dual monitor set up. First time install some times requires that the Windows firewall is disabled.

Review Source: Capterra
 

Marcus from Barreto Manufacturing, Inc.

June 2017

June 2017

Goverlan has been a fantastic replacement to our out-dated remote support software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

-Multiple protocols available to use to connect, not just the Goverlan client.
-Multiple, simultaneous connections within one main window.
-Updates are easy to install.
-Control and maintenance of Active Directory from within the Administration/Diagnostics window.
-Visibility of what computers a user is logged in to.
-Disk management ability without having to log in to a remote session.

Cons

-So far, I like the GUI changes in v9 but, I miss the blue theme options.
-In v9, the 'Observe Only' has been removed from the tab of each remote session. It's still available under Session Controls but, having it in each tab was convenient.

Review Source: Capterra
 

Luke from LodgeWorks
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

We evaluated several RMM tools and found that Goverlan covered everything we needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customers are all over the US. Having Goverlan reach we're able to manage their IT assets more effectively than before.

Pros

Goverlan works just as described and their support has always been easy to reach for questions when we had them.

Cons

Though most of our customers run on Windows, our IT team prefers running on Macs. It would be better for us if the management console wasn't limited to Windows only.

Review Source: Capterra
 

Derel from Protect America Inc.

June 2017

June 2017

I use Goverlan to admin 300+ workstations in a call center.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Scheduling scope actions make program updates, installations, and after hours processes across the whole network or to specific stations a lot easier.

Cons

I leave the application up all day but it crashes and needs to be restarted about once a day. Sharing a database on the network with other IT personnel has failed. Using the same database caused crashes at startup.

Review Source: Capterra
 

Irmantas from European Banking Authority
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great tool. Very useful for enterprise IT administrators.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Flexibility.

Pros

Goverlan tools works without any errors or lags. IT has Active directory integration that works perfectly fine. Great tool and I would recommend it to use for IT colleagues in enterprise environment. Tool saves time, it has account information where you can see the password age of user. This helps to identify problems with expired password. Remote connection also works great.

Cons

It could have System Center Configuration Manager 2012 integration. For Example to download or apply machine policy or to trigger application deployment cycle. It could also have a tool to install System Center Configuration Manager 2012 client to desktop and laptop workstations.

Review Source: Capterra
 

Keith from Parsippany Police

June 2017

June 2017

Good product, good price, great service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software provides many great features, and a low cost. Easy to use and install on machines. The new Reach product seems to be an improvement.

Cons

Somewhat unstable, sometimes does not connect to central server. We use the software locally and across VPNs and the instability happens on both sides. The upgrade to Reach could have been more automated.

Review Source: Capterra
 

Ryan from EMA Design Automation

June 2017

June 2017

Not only a lot of value for your money, but features that products that cost much more do not have.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.

Review Source: Capterra
 

Zach from AUTONEUM NORTH AMERICA INC (UPG)

June 2017

June 2017

Ease of use software .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to remote into users PCs and view settings. Setting scope options if really nice for pushing updates or finding data. Highly recommend.

Cons

DNS issues seem to be an issue when trying to connect to a users PC via hostname. Sometimes the software will not respond in windows 7.

Review Source: Capterra
 

Matt from Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Goverlan has helped me manage over 100 network devices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Remote access has improved efficiency. Now I can help remote users without having to guess at what they are looking at.
Scope Actions have helped me manage software licenses and updates.

Cons

App shuts down every once in a while. I have been able to reopen Goverlan without any issues. I would have said Remote Control when computers are out of network, but that is now supported.

Review Source: Capterra
 

Janice from Brand Mortgage
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

It's really easy to use and makes helping remote users so much easier and convenient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not having to travel to remote locations to help users who are out of state or not local

Pros

Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great.
Easy to use
Licensing is convenient to keep track of users
Observation tool is great when interaction is not needed
Chat tool - love it!

Cons

Do not like that if you logout as one user to login as another user, you may lose your connection.
Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.

Review Source: Capterra
 
 
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