Goverlan Reach software


29 reviews(4.5/5)
29 reviews(4.5/5)

Goverlan Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card support.

The remote control feature provides on-demand assistance to users by providing agents with remote access to external systems across any location. The solution also offers communication channels such as live chat, SMS messaging and information sharing via video recording or screen snapshots.

The background management feature helps users search for a queries, manage and control workstations and access real-time information. Goverlan Reach’s active directory management helps agents conduct active directory searches, manage user accounts, group memberships, scan inactive account users and manage bulk passwords.

Goverlan Reach supports multiple platforms such as GovRC, GovRCMD, VNC, RCP, Telnet, AMC and SSH.

Supported Operating System(s):
Windows 10

29 Reviews of Goverlan Reach

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  • Wesley from Harris Packaging Corp./American Carton Co.

    Number of employees: 51-200 employees

    September 2018

    I love Goverlan......

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I have been using Goverlan now for 4 years, and of all the products I have tried out, Goverlan is the best.

    Pros

    I like everything about Goverlan pretty much. I like the fact that I can deploy software remotely, connect to machines remotely, connect to Workgroup added machines, see all the details about a connected machine, add printers remotely, see file folders, run DOS Commands. It is just a great product for an IT Admin to monitor machines.

    Cons

    I wish there was more reporting. I also wish I could see everything grabbing an IP address off my DHCP Server. DHCP Integration would be great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Easy to use software for remote management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Goverlan Reach makes it easy for us to do remote management and support. It connects to the console, can work with computers with multiple displays and can run remote tasks. This makes our support life much easier.

    Pros

    The software is very easy to use. You can offer remote support to customers/employees in a snap. Run remote tasks, install software, check something across multiple devices - you name it, and you can do it.

    Cons

    In a Multi domain environment, I have to switch domains using a picker menu before being able to manage devices in the other domain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Great central tool for managing domain workstations

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We use this to manage hundreds of computers from the IT office and seldom need to touch a computer unless there's a hardware problem. Software saves time every day and makes us more responsive.

    Pros

    Quick and easy control over any computer in the network. It's easy to set a scope action to do massive software rollouts and hit just the machines you need.

    Cons

    Lots of little things could use more polish. Remote control software doesn't send keyboard shortcuts, sometimes bugs out at weird times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from Durham Manufacturing

    Number of employees: 201-500 employees

    June 2018

    Goverlan Reach has allowed us to assist users across multiple sites effortlessly and without delay.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Goverlan Reach has saved us on operating costs in both budget and team resource. We can now provide a level of support to match our growing and location-diverse user base, regardless of location or issue.

    Pros

    The software can be used on any client machine in our network without pre-installing a package, which eliminates the pains of a company-wide deployment. Within seconds, any machine on our network can be assisted by support staff and a wide arrange of issues that were previously outside our grasp of resolving from a centralized support office are now resolved with ease.

    Cons

    Licensing can be a bit tricky, and the remote client install feature does require some network securities to be set prior to deployment. Once everything is off the ground, however, the software works with little additional technician knowledge required.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nachman from EMC

    April 2018

    A great remote login tool for networks

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is easy to use, and can find the computer your end-user is using by their login name or the computer name, as well as its IP address. It will install updates as needed, without any input from the end user (like some other remote software).

    Cons

    Cutting and pasting from your computer to the remote computer seems to be an issue sometimes, with no resolution from the company. Sometimes a simple re-connection fixes the issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from City of Clovis

    April 2018

    Amazing! Love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saved us a ton of time in supporting our remote users.

    Pros

    Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.

    Cons

    My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    Very easy to take over someones computer to provide IT support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy access to other computer allowing you to turning on and off. It even allows you to see what software are on users computer allowing you to diagnose problems

    Cons

    The response time on user other persons computer is really slow when you click on something. I dont like the notifictions it shows when you remote into ones computer unless you edit group policies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    My experience with GoverLAN over the last 3 years has been great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I have the ability to manage all of our PCs in one area and it makes for easy remote control of our PCs we manage.

    Cons

    Sometimes we have issues connecting to clients PCs and it just makes the easy process that much more difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Enbridge

    June 2017

    Smooth installation and ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scripting abilities allow flexibility to easily install programs or perform work on end computers. The user interface is well designed.

    Cons

    The installation of the central server has to many requirements if you are not a domain administrator.

    Review Source: Capterra
  • Ryan from North shore Central school District

    Number of employees: 1,001-5,000 employees

    June 2017

    Pretty good but found the application would randomly crash sometimes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy user administration.

    Pros

    Being able to remote to people outside the network who aren't on VPN. Love the WMIX reporting as well.

    Cons

    It crashes randomly or gets hung up and I need to force close it. There could be better error reporting as well.

    Review Source: Capterra
  • Pablo from SEMGEEKS

    June 2017

    Goverlan has made it extremely easy to streamline processes within the company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It gives me a piece of mind that I can oversee all the computers on my network from anywhere on my computer to be able to help employees in need.

    Cons

    Longer support hours would be better when in need. Mac implementation is highly needed as right now nothing is being used to monitor my Macs in the office

    Review Source: Capterra
  • Javid from Unicomer Saint Lucia Limited

    Number of employees: 201-500 employees

    June 2017

    Goverlan has been a great asset personally and company wise. It provides easy access.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has greatly improved on my customer relation skills and interaction ability. It has also provided me with an avenue to explore command prompt and power shell skills and knowledge. It also allows me to better inventory my network structure.

    Pros

    I love the new updated feature where you can actually have an audio conversation with the user on the other end.

    Review Source: Capterra
  • Molly from Northwest Technical Institute

    Number of employees: 51-200 employees

    June 2017

    It's helped me support my users remotely better than previous products I've had to use. No crashes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ability to share the user's screen with them logged in using my credentials to perform tasks.

    Cons

    So far, the only problems I've had are with workstation settings that have nothing to do with Goverlan. It is such an improvement over the software packages I've had to use for remote support.

    Review Source: Capterra
  • George from Fusco

    Number of employees: 51-200 employees

    June 2017

    Easy to navigate and use. Makes remote desktop assistance easy.

    Ease-of-use
    Functionality
    Quality
    Support

    The benefit that I can remotely do my work without leaving my office to go fix an issue at a job site.

    Pros

    Ease of finding users and the computers that they're logged into. Being able to connect to a user that's miles away without needing any input from them.

    Cons

    Resolution when user has a dual monitor set up. First time install some times requires that the Windows firewall is disabled.

    Review Source: Capterra
  • Marcus from Barreto Manufacturing, Inc.

    June 2017

    Goverlan has been a fantastic replacement to our out-dated remote support software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Multiple protocols available to use to connect, not just the Goverlan client.
    -Multiple, simultaneous connections within one main window.
    -Updates are easy to install.
    -Control and maintenance of Active Directory from within the Administration/Diagnostics window.
    -Visibility of what computers a user is logged in to.
    -Disk management ability without having to log in to a remote session.

    Cons

    -So far, I like the GUI changes in v9 but, I miss the blue theme options.
    -In v9, the 'Observe Only' has been removed from the tab of each remote session. It's still available under Session Controls but, having it in each tab was convenient.

    Review Source: Capterra
  • Luke from LodgeWorks

    Number of employees: 501-1,000 employees

    June 2017

    We evaluated several RMM tools and found that Goverlan covered everything we needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our customers are all over the US. Having Goverlan reach we're able to manage their IT assets more effectively than before.

    Pros

    Goverlan works just as described and their support has always been easy to reach for questions when we had them.

    Cons

    Though most of our customers run on Windows, our IT team prefers running on Macs. It would be better for us if the management console wasn't limited to Windows only.

    Review Source: Capterra
  • Derel from Protect America Inc.

    June 2017

    I use Goverlan to admin 300+ workstations in a call center.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scheduling scope actions make program updates, installations, and after hours processes across the whole network or to specific stations a lot easier.

    Cons

    I leave the application up all day but it crashes and needs to be restarted about once a day. Sharing a database on the network with other IT personnel has failed. Using the same database caused crashes at startup.

    Review Source: Capterra
  • Irmantas from European Banking Authority

    Number of employees: 51-200 employees

    June 2017

    Great tool. Very useful for enterprise IT administrators.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Flexibility.

    Pros

    Goverlan tools works without any errors or lags. IT has Active directory integration that works perfectly fine. Great tool and I would recommend it to use for IT colleagues in enterprise environment. Tool saves time, it has account information where you can see the password age of user. This helps to identify problems with expired password. Remote connection also works great.

    Cons

    It could have System Center Configuration Manager 2012 integration. For Example to download or apply machine policy or to trigger application deployment cycle. It could also have a tool to install System Center Configuration Manager 2012 client to desktop and laptop workstations.

    Review Source: Capterra
  • Keith from Parsippany Police

    June 2017

    Good product, good price, great service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software provides many great features, and a low cost. Easy to use and install on machines. The new Reach product seems to be an improvement.

    Cons

    Somewhat unstable, sometimes does not connect to central server. We use the software locally and across VPNs and the instability happens on both sides. The upgrade to Reach could have been more automated.

    Review Source: Capterra
  • Ryan from EMA Design Automation

    June 2017

    Not only a lot of value for your money, but features that products that cost much more do not have.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.

    Cons


    Review Source: Capterra
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