Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can

updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible.

the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between

None at all

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

I use this every single day and I have very little complaints about it

I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely

Takes a bit to connect to the workstation even after the workstation has been turned on