Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can

updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible.

the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between

None at all

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

I use this every single day and I have very little complaints about it

I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely

Takes a bit to connect to the workstation even after the workstation has been turned on

I am able to help the majority of my customers with Take Control which saves me time on the road going to my customers' place.

I like the ease of setup on both the Technician's computer and the Client's computers. I also like the "911" or New Session feature that allows me to send my customers to a website and download and setup temporary help sessions. The reporting function is very handy when it comes to billing.

The one thing that I don't like is the software's inability to save screen size and position. I find that I am resizing my "Window" a lot. It is a small annoyance that I have been able to work with.

Take Control's Many Options to Execute Commands, Assist Users and Manage Updates are some of the best features they have to offer. But wait, there's more! The asset information provided by N-Able, like Disk Space, RAM Usage (And Slots!), CPU Usage, and Program Statistics are invaluable to helping find the root-cause of the problem at hand in a matter of moments in most cases. Remote Control has a wide variety of control options, physical KVM-like control, Command Line and Powershell execution as well as a built-in file browser make it perfect!

I dislike the hiccups we occasionally have, sometimes the agent won't install properly, or the device won't populate for a little while, but that's not often enough to be a really big deal. Typically we just reinstall the agent and it fixes itself.

I've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.

It offers more in depth tools when connecting to a system, but not the user desktop, such as file browser, cmd/PS windows and registry editor.

It lacks interactive tools such as mechanisms to install software on the fly. It does do a good job of allowing easy file transfer.

As I do most of my work remotely this product has been steady and reliable in both maintenance and support of end users. I very happy with the product.

I had used LogMeIn Central for years, but the cost increased to an unaffordable price. I tried many different alternatives, but couldn't find a suitable product until I found Take Control. It has proven to be reliable and at a fraction of the cost of LogMeIn.

I would like more features to include an msi package to push out in AD. The screen blanking feature has had issues, but has gotten better.

Ease of connecting to clients. Ability to see who is logged in and where they are on our network.

Ability to stay connected while re configuring network settings. Switching netowrks VPN's etc.

I currently have an issue. I cannot see chrome screens, and some windows screen areas. So far I've seen this on two Laptops that are running Windows 10, on is on 1903 and the other is running 1909. I need to call support on this yet. A second issue, I upgraded a PC from Windows 7 to Windows 10 it still shows up as Windows seven in the Devices list under OS.

Awesome. Love it.

It just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.

It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

Price, customization, ease of usage.

Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

I am able to support my clients with ease and provide A+ support at a reasonable cost.

* Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic. Simply guide a client to the website and ask them to select the request help option which allows you to assist them without installing the agent.

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

It is easy to view our managed computers. When users are having issues, the IT admin just launches take control and you can see exactly what the user sees. It also supports multi-monitor environments.

Since a third party manages the software for us, we don't have access to reports.

The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.

Compared to alternatives, this solution lacks in some more advanced features. It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.