I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Very easy to set up, Unattended deployment was very easy. With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

I can access client computers anywhere in the world with this software, and that is incredibly powerful.

Zoho Assist works like most solutions out there but for a fraction of the cost. It is also very easy to deploy either with one-time access links or unattended access configurations.

I wish the one-time access links would email out faster to clients but the workaround for that is once I generate the email I also copy past the link and send it directly to the client. They always get my email first which cuts down on the wait.

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Inexpensive, Reasonable Customer support Attended system is okay

Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Very good A+++

It is free, they are so nice to help small IT businesses like me and provide the basic services free of cost through their spiceworks network.

Nothing, how can you hate free? I respect and support this company, in a world where greed thrives, they were able to help people such as myself during a time like now and the entire pandemic continue to run and help others. Thank you ZOHO!

I am able to remote into my own computers and do things that I used to have to bring the computer along with me. So, I'm able to do more on the fly. It is also very easy to connect with remote clients and help them with all of there technolgy needs.

I was looking for software that was robust and also easy to use with features like the ability to keep notes on clients I had worked with, all in one place. I also needed an easy way to be able to connect with clients who are not always tech savy. This is one of the best software programs I have used and the most cost effective for my small business.

I wish when I started using the software there had been more "how to use" live sesssions at later times in the day. I wasn't able to signup and learn more as they were always happening in the middle of my work day.

Enabling a great product offering to customers without a massive backend and software design

Zoho Assist is the most reliable software of this type bar none.

Sometimes it takes a little while to email OTP for login.

We can do proper Remote support and it cuts down on our need for deskside support visits.

Cross-platform support - from Chromebooks and Mobile devices, to standard Desktops and Servers using the most popular Operating systems

Client-side interface could use retooling - especially the file-sharing portion. Can be a little confusing for end-users to navigate

Overall, I highly recommend Zoho Assist to anyone in need of remote support. It's a cost-effective and user-friendly solution that has greatly improved my workflow.

I've been using Zoho Assist for a few months now for remote support and it has been a great for my small business. It's incredibly easy to use, even for someone like me who isn't tech-savvy. The screen sharing feature is a lifesaver and the security features give me peace of mind when accessing client's devices. Plus, the pricing is super affordable.

The only downside I've found is that the mobile app is a bit clunky. It works, but it's not as smooth as the desktop version.

Remote assistance and remote support for clients.

Easy to useUser friendlyExcellent user interface

Price bit expensiveNeed to add more Devices for support

For the tool operators, the advanced diagnostic functions of the machine have allowed the service desk staff to resolve technical support cases in less time.

It is a very intuitive and easy-to-operate tool for the end user and for operators. For IT managers it offers advanced control, monitoring and reporting capabilities.

Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.

Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.

Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

This is one of our strongest support enhancements in our portfolio. Naturally, with the exponential increase in remote work since 2020, this tool "paid for itself" within the first few months of use. It is preferred over Teamviewer based on price and features. Same capabilities, better pricing, more integration with our other systems.

Zoho Assist integrates with our Zoho-powered ServiceDeskPlus. From our ticketing system, we can start remote support sessions affiliated with a specific ticket.

The SDP-integrated aspect doesn't seem to recognize our paid subscription, and sometimes limits features that would normally be available if the connection were started from the ZAssist desktop app.

I have already recommended this program to friends who are in the IT industry

How I can easily control devices from my mobile device as well as my laptop. The unattended access is very seamless. The links for attended access are very user friendly, and the ability to actually interact with admin prompts via the new Service Permission feature that was recently rolled really makes it seamless after initiating connection with my users. The less they need to do and the more I can - that's a win for anyone experiencing an IT issue!

I wish it would automatically fill my monitors upon connection when it detects that the user has more than one monitor. It would be nice if the actions or tasks I choose to add to a remote session in notes; could be automatically synced and added to the spiceworks ticket I am working with them. If I could initiate a remote access session from my spiceworks helpdesk; and have it pickup the user and tie the notes into the ticket.. that would be amazing! but either way this is an Amazing product for the cost!! I have already recommended this program to friends who are in the IT industry.