The ease of use with this software is really nice, if your company is like ours, we have companies all over the country.

Outstanding performance, highly accessible, easy to use and the pricing is by far the best.

I really enjoy it as a user and highly recommend it to all organizations  as the best in value for money.

The ease of use and ability to have non organizational resources be a part of projects  is fantastic.

Great, happy to use it and happy to keep using it. If you haven't tried it and need an organizer system, do it.

I loved how clean it was and clients thought it was cool. I liked per project dashboards.

I love the ability to quickly track progress with my teams, and circle up as if we were beside each other.

I love that Basecamp has a small learning curve, has a simple, fun interface, and makes it super easy to manage all of your projects.

Phone and desktop app were helpful, as well as a ton of integration options with other popular software.

It's been wonderful, the price is great, and the customer service can't be beat.

Basecamp was a great experience. We tried several project management apps and liked this the best, minus the monthly cost.

I was very hesitant about using this product but I love the set up, very easy to navigate. It’s a great product, extremely user friendly.

Fantastic customer support. The pre loaded projects in Basecamp help you to wrap your head around what you can do with the platform.

I love the ability to categorize, assign and check off task. I also love the easy calendar integration.

Integration of basecamp with our existing product turn out be very wonderful.

Collaboration tools have been useful in working with our team over the past year. I've liked the ability to track progress the most.

I am a multi-disciplinary designer myself, and despite trying (very hard) several times to use Basecamp, I just can't get past how ugly, unintuitive, and clunky the UI is.

The interface is amazing, perfect for those of who are visual. Great tracking and historical snapshots.

Great tools for task management and organization. And good integration with email for less technical users can email responses to questions.

I just found it boring that you can only view one person's task list at a time, if you have a project with multiple members, it makes it difficult.

It is integrated with limited software which restricts to carry out multidimensional projects. It’s pricing is also very high, it restrict its use for small organizations.

User-friendly, intuitive, great for collaborating and keeping track, excellent for remote work, super nice choice.

It has been a huge asset and we have all loved watching the progression of projects and campaigns we are working on.

Lot of functionalities like to-dos, message boards, Schedule. Really great if you work in a team and also really fast to communicate with your client via customer support or with your teamates.

We all had different employers but worked together for the greater good, a collaborative approach to solving this need.

I'm very satisfied and happy with this software I 100% recommend it to everyone, everything is easy to use not complicated at all and everything is well explained.

I could see it being a useful tool for managing satellite volunteer groups. It was a good experience, and provided the means to have good conversation, generate some ideas, and post documents.

What I love about most about Basecamp is the ability to communicate and have ongoing conversations with people who are involved in the project.

The cost and ease of use, it's very straightforward. Being able to track what everyone assigned to a certain task/project is doing, and ensuring deadlines/goals are being met are great.

This is such a brilliant, cost effective tool that requires little to no setup and has given us the ability to resell a really fantastic experience to our customers.

The performance is poor and it suffers of latency compared to other software under the same conditions.

It is a great tool for remote support, the price point is very good, many features of more expensive packages.

The software is easy to use but if you need customer support is superb.

Excellent product, easy to use, fits perfectly with our team. I have already recommended it to several peers.

The fact it is free for personal use is great, and the web-based tool is reliable and simple to use.

With more and more of the workforce working remotely, innovative solutions have had to sprout up overnight. Zoho assist is an extremely easy to use out of box application that is also very affordable.

It contains a visual highlight which allows you to converse with generic help in seconds and keeps you stay in touch with the specialized group.

Love the simplicity of unattended access and the great pricing. Tons of value for a non profit.

The biggest advantage of zoho assist is that it helps us obatiaing better comminciation with our team.

I don't need unattended sessions and it was great to be able to opt out of this an therefore save money.

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.

Worst feature, some infrequent connectivity issues.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Great, Simple Product, Fantastic Integration with Zoho Desk.

The integration with Zoho Desk is amazing. It's really, REALLY nice to be able to trigger a remote session with the click of a button, directly from the ticket.

Easy to deploy, easy to use,  great features. My experience has been great.

Simple to use and organize. Lots of useful options, branding and api integration.

It is truly difficult for me to identify a weakness.

Great tools and amazing customer service. Whenever we have an issue, they are on top of getting it resolved.

Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.

I love the pricing, the layout of the website, the ease  of use, the many features and functions of the program.

I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.

Good software and price  with choice good interface.

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

US Dollar

Basecamp is an efficient collaboration tool used by thousands of teams across the globe. Teams use Basecamp to keep track of assignments, work together on documents, plan projects, chat, and more. 

Basecamp is opinionated. It's built for teams that want to be efficient and get things done without wasting time or putting in overtime. 

Experience the Basecamp Way of working by signing up for a free 30-day trial. There are no contracts, complex pricing, or long implementation plans—just good software and a fantastic support team that replies within minutes. 

LongDescription

File Management

Commenting/Notes

Deadline Management

Milestone Tracking

Surveys & Feedback

Status Tracking

Idea Management

Project Templates

Document Storage

Access Controls/Permissions

Activity Tracking

Activity/News Feed

Task Scheduling

Project Planning/Scheduling

Project Management

Task Planning

Projections

Communication Management

Brainstorming

Calendar Management

Collaboration Tools

Assignment Management

Multiple Projects

Forum / Discussion Board

Project Time Tracking

Mobile Access

Real Time Data

Discussions/Forums

Role-Based Permissions

Client Portal

Real-Time Notifications

Project Tracking

Percent-Complete Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Task Editing/Updating

Reminders

Reporting/Project Tracking

Real-Time Chat

Chat/Messaging

Customizable Templates

Calendar Sync

Create Subtasks

To-Do List

Prioritization

Remote Access/Control

Task Tagging

Drag & Drop

Project Planning

Task Progress Tracking

Third-Party Integrations

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Progress Tracking

Customizable Branding

For Nonprofits

Product Roadmapping

Product Lifecycle Management

Transcripts/Chat History

Basecamp is available at $15 per month/per user

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Basecamp

Live Online

Webinars

Documentation

Videos

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. 

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Session Recording

Video Chat

SSL Security

Remote Update/Installation

File Transfer

Screen Sharing

Unattended Access

Diagnostic Tools

Reporting/Analytics

Summary Reports

Remote Support

Session Transfer

Multiple User Accounts

Change Management

Problem Management

Incident Management

Multi-Channel Communication

Remote Monitoring & Management

Issue Management

Meeting Management

For MSPs

Real Time Screen Sharing

Desktop/Browser Sharing

Backup and Recovery

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 
Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 

Remote Support 

Standard - starts at $12/month/technician (or) $120/year/technician. 
Professional - starts at $18/month/technician (or) $180/year/technician. 
Enterprise - starts at $28/month/technician (or) $288/year/technician. 
Unattended Access

Standard - starts at $12/month/25 computers (or) $120/Year/25 computers
Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Volume discounts available.

Basecamp vs Zoho Assist

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