About Rocket.Chat

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.

Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Rocket.Chat com...


Read More

Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

124 Reviews of Rocket.Chat

Average User Ratings

Overall

4.3 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(63)

63

4 stars

(40)

40

3 stars

(19)

19

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 124 results

April 2021

User Profile Picture

Hendy from Lovia

Verified Reviewer

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2021

Lots of features as open-source & enterprise group chat software

Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option.

Pros

The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this. We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term.

Cons

I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting.

Reasons for Choosing Rocket.Chat

Open source, features, open platform, collaboration with developers

Reasons for Switching to Rocket.Chat

Too basic

Response from Rocket.Chat

Replied April 2021

Hello Hendy, we're incredibly happy to see you've been having a positive experience with our product! Your feedback is very important for us - it's the only way we can improve our product. Thank you so much for your review :)

September 2019

Aditya from Qilin Lab

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

My 6 months with Rocket Chat

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Pros

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.

Cons

1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Reasons for Choosing Rocket.Chat

I tried it, loved it , stuck to it. It gave me no reason to switch.

Reasons for Switching to Rocket.Chat

Slack doesnt have screen sharing on free version, which was the primary reason I shifted to Rocket CHat

Response from Rocket.Chat

Replied September 2019

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!

August 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2021

default collaboration tool, plug and play

good user experience, no complaints.

Pros

Easy to use, good quality, intuitive for users with little technology skills

Cons

Can be expanded to more user cases with utilising more of the features. consequently make it harder for users with less computer skills to catch up with other advanced users.

Reasons for Choosing Rocket.Chat

Fresh and trendy look

October 2019

User Profile Picture

Gabriel from NetRom

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

October 2019

Good & free corporate chat alternative

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools. A few words about setting it up: - The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts. - Voice calling requires additional setup, which we decided to skip. - Mimetypes for supported file attachments need to be configured by hand, one-by-one And about usability: first of all, it does lack some nice-to-haves here and there: - It cannot be integrated with SharePoint, so there are no status updates when going in a meeting. - Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages. - Also due to the client being an Electron app, it cannot support systemwide shortcuts - It lacks the "threading discussion" that you see in other chat apps. However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected. Also, it has a nice Off-The-Record mode where messages are not persisted. And finally, features are still being developed so new features are added constantly.

Pros

- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

Cons

- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Reasons for Switching to Rocket.Chat

After many years of pain using Skype4Business there are finally plans by Microsoft to phase it out. So we decided to test out several platforms - RocketChat included, which we also ended up adopting in the end.

Response from Rocket.Chat

Replied January 2020

Hi Gabriel, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

July 2021

Kdrion from Advantage Com.

Company Size: 1,001-5,000 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

July 2021

Not a bad product

I’m not disappointed. I use this daily and have no Issues

Pros

The features of the app is the fact that you can voice note. This made communication more effective and faster

Cons

I wish you had the option to video call. That’s the only thing lacking