Though it was affordable, I probably lost business as a result in the final analysis.

They also raise the price of it without informing you. I had to go through 4 people to cancel my account.

Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.

So let this review be your warning. The low price comes with a massive.

To say that the invoices are confusing would be a gross understatement.

We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.

Customer service was great, good features and functionality, room for customizations, can keep personal phone number private.

That it was very affordable and that it was HIPAA compliant. The app was relatively easy to navigate as well.

It's HIPAA compliant with a signed BAA. Voice quality is excellent.

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Good product, not super great. Ended up switching to something that fit my needs better.

IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too.

I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.

Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

15 years of great experience with phone. Com It is easy to use, it has a flexibility for work that improves business performance.

Overall my experience is positive. It's easy to set up and use.

There customer service is really good, answered quickly, no holding on line and they answered my questions and helped with using my recorded message as my first answer greeting.

I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me.

AMAZING customer service/support. Easy configuration and sensible flow/interface.

Easy to set-up, easy to use. Great Business Phone System.

I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.

I like that the interface is simple to understand and is easy to integrate onto my phone without confusion.

Billing nightmare and missing critical Self-Help solutions/support.

I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls.

Great software when ready to upgrade from all the free apps.

I cant say enough great things. We love how it is over the internet so our phone service can go anywhere.

Routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums.

When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.

Terrible user interface. No way to resend a fax through the dashboard.

Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all.

Powerful Cloud Based Phone System at the right price.

Overall, a great phone system. Just began using it and very happy.

Customer support simply doesn't seem to care a single bit about the massive inconvenience to our business that this porting delay has caused our business.

Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

This is a great software, when helps me and my team to have a better communication.

The administration panel is way to complex (however the features are great).

Great experience so far, pricing model is the only limitation for integration into our platform as we dont want to maintain our own app.

Good and is satisfied with its use. And is a very good open source communication tool.

You have many options to work with. It is perfect for companies, but also it is perfect for personal uses.

No straightforward integration with SharePoint. Electron client app only, so notifications are a bit lacking.

Free to install, easy to use. Great for document collaboration, video calling and basic chat and integrates well with Microsoft AD.

Wide  functionallity, configuration, integration options. Mobile apps are with good quality when I'm on the go.

Easy to set up, easy to configure and easy to use.

Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this.

Great product, works as expected, loads of customization options, and more flexible than Slack. What more could you ask for.

It also provides an interesting websocket + RESTful web service interface which you could integrate with any application you build.

I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

It has some great features and it's great that you have so much control over the software as administrator.

Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.

I would recommend it to any company or team who wants to keep control over their own data and need a reliable chat messenger.

Chat has me pretty amazed how feature rich rocket chat really is. Make sure if you want video chat capability to enable JITSI in the server admin console.

Rocket chat community support is very good. We can subscribe to different global channels for gaining knowledge.

It is not obvious which sections apply to which sections when you mess around with the font/color/style/formatting.

It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.

The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.

We love that there is an on-premise option for security. The chat features are intuitive and easy to use.

Chat is great in terms of the fact that it allows you to manage your own chat server without having to go through third party services and paid subscription plans.

Per-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support.

Friendly designed interface and this tool supports LDAP. Funny and creative emojis that helps in delivering the messages in a more innovative manner.

The fact of being logged out anytime it gets an update is a little bit annoying in my opinion, but after a login everything is back to normality.

US Dollar

Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording.


Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices.


Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat.



LongDescription

Call Transfer

Softphone

Meeting Management

Video Chat

Employee Directory

IVR/Voice Recognition

Call Recording

Call Logging

Collaboration Tools

Call Center Management

Presentation Streaming

Private Chat

VoIP

Call Routing

Call Queues

Recording

Contact Management

VoIP Connection

Audio Calls

HD Audio/Video

Screen Sharing

Mobile Access

Call Scheduling

Voicemail Transcription

Virtual Call Center

Host Controls

Unified Communications

Call Conferencing

Caller ID

Call Screening

Audio/Video Recording

File Sharing

Alerts/Notifications

Real-Time Chat

Two Way Audio & Video

Electronic Hand Raising

Reporting/Analytics

Automatic Transcription

Remote Access/Control

Video Conferencing

Purchasing & Receiving

Call Monitoring

SIP Trunking

International Calling

Virtual Voicemail

Custom Greetings/Messages

Automated Attendant

Online Voice Transmission

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support.  No extra charges for toll-free minutes.

Two options for additional minutes:
1.  Pay-Per-Minute above 100 minutes as low as 2.5¢
2.  Unlimited Extensions as low as $19.99/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

Phone.com

Live Online

Webinars

Documentation

Videos

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.


Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.


Rocket.Chat comes with an API and supports WebHook integration with several third-party solutions including Gmail, Facebook Messenger, WhatsApp, and Instagram. It also provides iOS and Android mobile applications. It is available for free and at monthly or annual subscriptions. Support is extended via email, phone, live chat, documentation and other online measures.



Two-Way Audio & Video

Transfers/Routing

Real Time Editing

Single Sign On

Projections

Communication Management

Brainstorming

Offline Form

File Transfer

Version Control

Audio / Video Conferencing

Content Management

Proactive Chat

Transcripts/Chat History

Discussions/Forums

Real-Time Notifications

Workflow Management

Activity Dashboard

Reporting & Statistics

Multi-User Collaboration

Website Visitor Tracking

Chat/Messaging

Real-time Consumer-facing Chat

Time Zone Tracking

Customizable Branding

Employee Activity Monitoring

Autoresponders

Remote Support

Tagging

Third-Party Integrations

Canned Responses

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Multi-Channel Communication

File Management

Access Controls/Permissions

SMS Messaging

Voice Mail

Automated Responses

Natural Language Processing

Chatbot

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Rocket.Chat offers two pricing plans:

Community: A free, self-managed plan designed for small teams. 


Enterprise: $7/user/month with a minimum of 25 users and $35/agent/month with a minimum of 5 agents. 



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