We are extremely please with the functionality of the program and how it handles our kits, Bill of Materials, assemblies and vendor management. We also utilize Order Time to manage our customer quoting process which ultimately drives data into sales order and work orders. Finally, it drives all the necessary information into our QuickBooks for payable and receivable management - this a complete package!

The ability of this program to allow us to build assemblies and kits was our #1 requirement and Order Time does that fabulously. We create a lot of assemblies (Bill of Materials) and this program makes the process easy! Their documentation and customer support has been phenomenal!

It's tough to find a "least" topic for Order Time but...may be updating large groups of "items" proves to be a little challenging for us.

We have a unique business that ranges from a small e-commerce store to off-the-shelf products, complicated custom products, and a service side of the business. OrderTime was the perfect solution for us to track our inventory without having to sync inventory to QuickBooks Enterprise Desktop. The support team helped us with our complicated setup and integrations, and has patiently helped us with any issues that came up. It has many ways to customize that suit your particular business's needs, and compared to other similar products out there, it's very affordable for the amount features it has. We are very glad we found OrderTime!

Learning curve was steep, but we had never managed inventory before so we were starting from scratch. The complexity of what it can do (and our inventory is complex) will allow us to manage the minutia of our items very effectively.

Used it for 3 mo. It never worked properly in that time, reports we were promised would be available never were, support was terrible. Could go on and on. A really bad experience.

Did not like anything about it. Maybe the fact that you could custom build reports yourself?

Very buggy, outdated interface, integrations did not work consistently, customer service was basically non-existent.

Overall the experience has been wonderful. 1. The solution provided everything I needed and wanted for the future. 2. At one point, I realized there was something that I needed and yes!, they had it already. Because they come from years of experience in the industry. 3. They are especially responsive to my needs and questions. Very high level of customer service.

OrderTime is extremely thorough. In searching for our move from only QuickBooks desktop, I knew what I needed for now and wanted for the future. After researching many, many other solutions, all of them fell short in basic needs in one way or another. Finally I found OrderTime, and it was a great fit. They absolutely met my needs and wants for inventory, sales, and customer management. It was also nice to learn that they were deploying OrderTime as an online version after years of the in house NumberCruncher software. Then, it made sense why they were so good at everything.

It is not a complete solution, with accounting, so you still need some type of A/R A/P GL plugin. They are so good at everything else, I want this. But, sometimes you do what you are good at so you can be great at it.

OT software is user friendly. Inventory management is very efficient and integration with QBO works perfectly.

Customizing reports could be confusing, but customer support is very helpful and responds quickly.

Overall, this is a great program. It has tremendously helped our purchasing team be more efficient. It has helped our expediting team keep up on past due vendors at a glance. Our routers make less errors as well. Whenever there is a glitch or something we don't understand, they are 1 ticket away and we typically have answers within 24 hours. The staff is very friendly and very well versed in what they do.

Very easy to use and manipulate to exactly what you need.

I wish things like adjustments to inventory or notes left in the system were date stamped automatically. Currently when something is changed it's based on the date the transaction was created, but if you go back to edit that transaction there is no update to the date. Also, nothing is time stamped, only date controlled. Having that high level of control helps with problem solving when things don't go as planned.

Our business provides merchandise and event services to other companies, and while we have a very good system for placing purchase orders with vendors, we did not have a sales tracking system that could keep track of orders from start to finish. OrderTime makes it possible for us to track purchases from the beginning placement of the order by the customer to the delivery of the product to that customer.

The best part about this software is the support behind it. Not only does it have extensive features to help with order taking, generating purchase orders, and tracking orders, but when something is missing or goes wrong, their support is responsive and fast. When we first tested OrderTime, we found that our accounting system was not receiving cross reference information for billing and invoicing purposes to track which orders pertained to the bills and invoices. OrderTime jumped on the problem immediately, worked closely with us to understand the problem, and then fixed the issue even before our trial period ended. This is a company that is able to respond quickly to customer service issues - something you do not see from many software companies.

This is a minor issue, but I would have liked to see more detailed reporting of the changes made during synchronization with our accounting software.

We launched just over a month ago so we have not been using the system that long but we have found it to cover all the bases of order management and fulfillment so far. The integration with Magento and Ship Station makes things more efficient and easier on a daily basis and support is very good overall as their team is knowledgeable and responsive. The only thing I would say to anyone who signs up is to make sure you take full advantage of their onboarding to set it up properly to work for your company (as there are many options and preferences) and to understand the overall process before starting.

Order Time is a comprehensive order and inventory management system which syncs to Quickbooks. We have been looking for such a system for a while and it seems to be exactly what we need so far. It also has a light CRM to manage leads and quotes so everything can be done in one place. The support has been really good during the implementation as they are responsive and help you figure things out quickly.

Implementing and learning a new system is always a challenge and the learning curve with Order Time is no different. On the bright side, once we do get over the curve, things should be great!

Excellent!

It has a slick UI which is modern and fresh.

From an admin perspective possibly some access to the workflows for customization, on the flip slide it's potentially more robust not having such access!

Only about 3 months into using this software and our team is loving it and all the functionality we didn't have in our previous software. I really like the ability to customize so many layouts, reports, labels, etc our selves with out having someone to do it for us.

The software is user friendly, looks professional, has lots of functionality that can be customized to your business needs. Their customer service and onboarding team is great too! I'm so happy we made the swtich!

Not much needs improving to be honest. There are a few things that could be improved on in terms of preferences, but they are not important in the grand scheme of things. Order Time allows you to submit program improvement ideas for their development team which is nice.

Order Time has help us save a lot of time during the order placement and shipping. Items to be added and customer PO are done in a better way

Order Time Inventory management system helps the best in what we need

Great product with an absolutely amazing level of customer support. These guys will do what it takes to make you successful.

It's hard to narrow down to a list all of the features that we use--and we haven't found the sum of them yet. Every day you'll hear our team exclaim, "Oh, wow!" out loud as they find new ways that Order Time has built in to support our operation. It is clearly designed by a somewhat OCD genius in inventory management who will stop at nothing to include every conceivable order- and inventory-management feature you could want.

Label printing could be a bit better but it is an area of active work. Unlike other vendors whose technical support staff is outsourced to one country and the development to another, the staff of Order Time is right here in the US and any issues communicated to the technical support staff are relayed directly to the development staff. Answers to upgrade and development questions are usually only a day or two away.

As our Client's Accountant, I've been using OrderTime for almost 2 years now and have always appreciated the support from the OrderTime team. The knowledgebase they created also provides pretty much everything that a user needed to know about the product. I personally like how versatile the reports are. The UI is really great and the support is really awesome.

There's still a few (but very minimal) bugs but the support team never fails to resolve them every time I encounter some.

Order Time has the consolidated ways in making every inventory extension manageable.

Order Time has nothing lowering its efficiency in matters inventory.

Overall the product is good and the support is top notch. The platform was built for the cloud from the ground up and we have seen steady improvement in the product over the last year. Any issues have been addressed and fixed often on the same day.

Easy for tracking orders, shipments, and all the activity in between including lot tracking.

Some of the reporting can be confusing to setup for custom output.

Very knowledgeable team and ready for all our random onboarding questions.

OrderTime is primarily our source of truth for inventory. With inventory spread out all over multiple online stores we were unable to keep track of our products. Now, with OrderTime we know exactly what we have available for each marketplace.

The user interface is pretty basic. However, the simplicity works out better in the end.

We are very impressed with OT Inventory, wouldn't change anything.

We love the fact that our inventory has really been on point with this software.

There isn't anything we do not like about this software.

Order Time is an ideal product for businesses like ours who sell products and need to effectively manage inventory. The integration to Quickbooks gives our business a comprehensive business and business management solution. We track prospects, quotes, sales conversions, customers, Purchase Orders, Sales Orders, and Work Orders. We essentially have an ERP - MRP solution at a fraction of the cost when compared to other mid-level solutions. The customer service form NumberCruncher is great too.

The software met our requirement so I can't think of anything specifically we need.

It is a wonderful easy way to handle the inventory, multi locations, serial lot numbers, bins, Bills of Materials and all other aspects of a manufacturing or distribution company while still maintaining your financial books and records on QuickBooks

Ease of use and functionality. A seamless front end software to run a manufacturing or distribution company while using QuickBooks as your back end. Interfaces smoothly with shopping carts so web orders automatically populate and payments are automatically applied.

Moving from the desktop version, the functionality remains the same, it took a bit to get used to navigating.

Ease of Use. Manages inventory and orders.

Wish it would update pricing to Website and Quickbooks

My experience with this program has been a great one. If your looking for a program in which you need it to do what your business can't find in other programs, this is it!

It is the best system out there if you need a system to do what other programs won't do. The team of experts will work with you until it's perfect!

The thing I liked least about the program is that some of the tutorials on the help page aren't very helpful because they don't have ever area covered as to each problem that can possibly arise. That being said, no program has a resolution for ever problem if that problem has never surfaced before. However, the Order Time team of experts are always there to figure out how to fix it!

can't say enough good things about OrderTime. Great program!

ease of use, fabulous helpful staff, works seamlessly with QBO

There are always hiccups when switching to new software, but the impact was very minor in this instance. And the NumberCruncher crew prepared us well, in advance.

very happy once fully implemented

I sell products out of multiple locations so this is a feature that was not available in Quickbooks. I also do bar code scanning which is part of Order Time. The setup was super easy and the Order Time team held my hand thru the onboarding process. I highly recommend purchasing the extra training so all your users know what to do and don't mess up the system. I also work with Canadian currency for purchasing so the multi-currency feature is a real plus.

I can't think of any cons. Maybe the conversion from Quickbooks was difficult but probably because my Quickbooks file was so messed up after 10 years.

Ordertime has really helped us in the areas of taking and fulfilling orders. The software is much more user friendly then using just Quickbooks. It has also gave us greater clarity in managing our supply chain.

Ordertime is a very intuitive software to use. It eases the burden of taking and shipping orders. The back end data is also very customizable. We are just scratching the surface with the customizations that can be made to our data. It's great to have the power to make customizations yourself.

The sync with Quickbooks desktop works, but requires keeping an eye on. Probably has more to do with the limitations in enterprise.

Order Time is so much better then what we had previously used. Plus it works and will work with the industry as it changes.

Order Time has an ease to learn and utilize each day. The ability to scan in copies of invoices, packing slips and other paperwork to share across the company has make a huge difference in time and storage. I love the ability to open up different files and be able to look at them all at one.

Getting started. But once we started it became easy to use.