Party Track Software

About Party Track

Party Track was developed to be the all-in-one software for handling every aspect of your event rental company. From order entry, electronic signatures and payments, inventory control, warehouse management, accounting, and more. With customer support available nearly 24/7 to make sure everything runs smoothly for your business. ...
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Party Track User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 12 reviews

Alyssa

Company size: 11-50 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

100% Improvement from Old System to Party Track!

We are able to get quotes and contracts out to clients much quicker than with our old system. Other features that are so much better include Job Listings, Inventory Management, Overbooked Item Management, Purchasing, etc. All-in-all a 100% improvement from where we were previously.

Pros

We love pretty much everything about Party Track. We switched from an outdated system with extreme ease and wouldn't go back if you paid us. Everything about PT is has been a huge improvement over the last 2.5 years using it. It is faster, more reliable, easier to use, and aesthetically better for client contracts. We love all of the different features, but most of all, the customer service and constant updates. We have had multiple instances where we ask "how do you do *this*" and are returned with "hm, no one has ever asked that before, Let us add it to the program!" They are always quick to answer the phone, work on the question/issue, and provide a solution.

Cons

Our business is a little different than most. We have found certain feature or functions that have not worked for us, but PT is always quick to modify or create new methods of doing things within the system. It has been a learning experience for everyone, but we are so happy with how things are going!

Reasons for switching to Party Track

Our old system no longer received the much needed time, attention, and updates from the developer that are necessary in the event industry.

Evin

Company size: 11-50 employees

Industry: Events Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2021

Recommended

Pros

Quick customer service. Party Track easily manages inventory and can keep up with all of the products we own. It integrates with our website to easily convert online quotes to orders with the click of a button. The products are able to connect easily to our website as well, which helps save time.

Cons

I wish we were able to update our own forms and have some more grouping of products instead of scrolling through 20 colors of napkins for the right color. It would be nice to have some more on-the-go access for our delivery team to manage the warehouse functions.

Reasons for choosing Party Track

Great customer service

William

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

June 2021

Using it because it was previously installed

Pros

The product is difficult to use, it is customizable to industry specifics. Hate not being able to tab back, and rigidity with codes, searching product difficult.

Cons

See comments form what I like. Not a user friendly system. Once a order is opened it has to be deleted, would like to see a cancel feature, updating customer data requires moving to a new screen, will not save in order mode.

Reasons for choosing Party Track

I inherited it when I purchased the business

Angela

Company size: 51-200 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Party Track for Event Rental

Party Track has grown with our company. When we started our business 21 years ago, we were a small company. We have grown to three different locations, and Party Track has been able to facilitate our growth. The customer support team is amazing!

Pros

Party Track is a software system that is easy to use and navigate.

Cons

I would like to have a cloud based option, but it is not absolutely necessary.

Moira

Company size: 51-200 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

July 2021

Easy, Powerful, and Robust

Party Track, as a software program, is robust, responsive, and user-friendly. It helps us execute rental orders with ease. As a company, Party Track is very committed to their clients, offer amazing tech support, and listen to requests for customizations that enhance the usefulness of the program. We couldn't imagine working with any other team!

Pros

Party Track software is robust - with the ability to successfully manage inventory, orders, quotes and customers. And it is incredibly user-friendly, with an interface that is easy to use and easy to understand.

Cons

The integration with our website is inconsistent and some of the integration specifics create more work on our end, instead of easing the work load.