All Party Track Reviews
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Alyssa
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
100% Improvement from Old System to Party Track!
We are able to get quotes and contracts out to clients much quicker than with our old system. Other features that are so much better include Job Listings, Inventory Management, Overbooked Item Management, Purchasing, etc. All-in-all a 100% improvement from where we were previously.
PROSWe love pretty much everything about Party Track. We switched from an outdated system with extreme ease and wouldn't go back if you paid us. Everything about PT is has been a huge improvement over the last 2.5 years using it. It is faster, more reliable, easier to use, and aesthetically better for client contracts. We love all of the different features, but most of all, the customer service and constant updates. We have had multiple instances where we ask "how do you do *this*" and are returned with "hm, no one has ever asked that before, Let us add it to the program!" They are always quick to answer the phone, work on the question/issue, and provide a solution.
CONSOur business is a little different than most. We have found certain feature or functions that have not worked for us, but PT is always quick to modify or create new methods of doing things within the system. It has been a learning experience for everyone, but we are so happy with how things are going!
Reasons for switching to Party Track
Our old system no longer received the much needed time, attention, and updates from the developer that are necessary in the event industry.
Evin
Events Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Recommended
Quick customer service. Party Track easily manages inventory and can keep up with all of the products we own. It integrates with our website to easily convert online quotes to orders with the click of a button. The products are able to connect easily to our website as well, which helps save time.
CONSI wish we were able to update our own forms and have some more grouping of products instead of scrolling through 20 colors of napkins for the right color. It would be nice to have some more on-the-go access for our delivery team to manage the warehouse functions.
Reason for choosing Party Track
Great customer service
William
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2021
Using it because it was previously installed
The product is difficult to use, it is customizable to industry specifics. Hate not being able to tab back, and rigidity with codes, searching product difficult.
CONSSee comments form what I like. Not a user friendly system. Once a order is opened it has to be deleted, would like to see a cancel feature, updating customer data requires moving to a new screen, will not save in order mode.
Reason for choosing Party Track
I inherited it when I purchased the business
Angela
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Party Track for Event Rental
Party Track has grown with our company. When we started our business 21 years ago, we were a small company. We have grown to three different locations, and Party Track has been able to facilitate our growth. The customer support team is amazing!
PROSParty Track is a software system that is easy to use and navigate.
CONSI would like to have a cloud based option, but it is not absolutely necessary.
Phillip
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Amazing and robust software for the rental industry!
EXCELLENT!
PROSEase of use. Software is intuitive and efficiently deployed so there is a short learning curve.
CONSReservations attached from a file and not directly from completion of contract. Not a bad feature at all - just is not my favorite thing(s) about software.
Reason for choosing Party Track
Met with [SENSITIVE CONTENT HIDDEN] and had a sincere conversation. Met with POR and felt like one of the heard. Costs are much better and very happy we went with Party Track. One of the best decisions I've made regarding the overall operation of our company!
Reasons for switching to Party Track
Customer support, functionality, flexibility, simplicity
Moira
Events Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Easy, Powerful, and Robust
Party Track, as a software program, is robust, responsive, and user-friendly. It helps us execute rental orders with ease. As a company, Party Track is very committed to their clients, offer amazing tech support, and listen to requests for customizations that enhance the usefulness of the program. We couldn't imagine working with any other team!
PROSParty Track software is robust - with the ability to successfully manage inventory, orders, quotes and customers. And it is incredibly user-friendly, with an interface that is easy to use and easy to understand.
CONSThe integration with our website is inconsistent and some of the integration specifics create more work on our end, instead of easing the work load.
Amy
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Party Track helped us take our business to the next level
Party Track has allowed us to increase the volume of business we take on while maintaining realistic working hours.
PROSPurchasing and implementing Party Track was critical to the expansion of our business. Without Party Track, inventory management would have been unrealistic as we grew.
CONSAny changes we'd like to see with the software, we bring to the Party Track team and they are usually able to help us customize our software or develop an alternative solution based on what's already available.
Gary
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Party Track for over 20 Years
Simple, ease to use. Clean looking. Has a lot of good reports that are very helpful. Great Customer service. Always willing to help and fixes any questions I have. Also the RFID program is better than others I have looked at. And It is so much easier to use and so much better than Alert.
CONSCan not think of any. The program has worked great over the years.
Reasons for switching to Party Track
More features, more reports, easier to use.
Merri
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2021
Easy and affordable
We were looking for a simple rental program and after researching several chose Party Track.
PROSEasy setup Simple to use More affordable than other software programs
CONSAdditional options are not as clear as reservations. Lacking tutorials
Reason for choosing Party Track
Cost
Reasons for switching to Party Track
Solutions was a DOS program which they were no longer going to support. We were told we would have to purchase the windows program.
TERESA
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
PARTY TRACK REVIEW
We had been in business for 2 years and taking orders manually --- it got to be too much and starting making mistakes --- for the cost Party Track was a no brainer for us
CONSWe have been happy with Party Track and have not tested others.
Reason for choosing Party Track
price, easy to use
Joe
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great customer service and easy to use.
Great customer service and easy to use.
PROSLoad sheets are key to getting things done.
CONSThe reports and cant use on a tablet. Paperless invoicing would be nice.
TONY
Textiles, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
SOFTWARE INTEGRATION
EXCELLENT!!
PROSEASE OF USE - REPORTS ARE GREAT - BACK OF THE HOUSE PROGRAMS WORK FANTASTIC
CONSNOTHING! VERY USER FRIENDLY ESPICALLY AT MULTI STATIONS