Mostly great experience. One thing I would add would be tutorials for a new employee. Many positives, though. The ability to contact support and get a quick response has always been appreciated. Several members of the support staff will call me directly when we have issues that can't be resolved with an email. If the fix doesn't correct the problem, they are always quick to follow up.

Overall, I have had good experiences with RentWorks compared to other rental software I have used. Their software is very useful and easy to use, other than for Apple products, and it has definitely had a positive influence on the productivity of the company I work for. I also have had very excellent service from their support staff, and for these reasons, I would recommend this product to other companies.

I really liked that the software had numerous features that made my daily duties easier to perform, and for the most part, it was easy to use. I also have had excellent experiences with their support team whenever I have had any issue or have needed to set up a new machine.

I do not like that they do not offer easier ways to install their software on Apple computers or mobile devices. They do provide a workaround that is accessible through an internet browser; however, I have found it not to be very user friendly and is honestly kind of clunky compared to merely opening an application. My only other complaint is that the software eventually times out from the server and either has error messages or needs to be restarted. I understand that there is probably no getting around this, but it should take longer to have issues in my opinion.

Not Bad

The software is not bad, but for it is very outdated! It could REALLY use a revamp. The software in a sense is very bland and straight forward, i liked having the ability to do just about ANYTHING on this program but that was also the issue!

My biggest issue was intermittent communication issues between our servers, other than that it was a very basic simple to use software once you learned how to use it, but it is NOT a software you can jump into and excel in

Overall, RentWorks appears to be a reliable and useful tool for managing rental car fleets, but as with any software product, its effectiveness may depend on the specific needs and requirements of the user.

some of the features that are highly regarded in RentWorks include its user-friendly interface, robust reporting and analytics capabilities, and its ability to integrate with other systems used by rental car companies. Users also appreciate the flexibility and customizability of RentWorks, as it allows them to tailor the software to their specific business needs and workflows.Additionally, RentWorks offers extensive training and support resources to help users get the most out of the software. This includes online training modules, user forums, and a dedicated customer support team that can assist with any technical issues or questions.Overall, RentWorks has received positive reviews from many users who appreciate its comprehensive feature set, ease of use, and ability to help rental car companies manage their operations more effectively.

I have reported that RentWorks can be complex and difficult to learn, especially for those who are not familiar with similar software systems. Additionally, some users have reported that the software can be slow or prone to crashes, particularly when dealing with large amounts of data.Another potential limitation of RentWorks is that it may not be the best fit for smaller rental car companies or those with simpler needs, as some of its more advanced features may be unnecessary or not used to their fullest potential.However, it's important to note that the specific limitations or drawbacks of RentWorks may vary depending on the user's individual experience and requirements. Overall, RentWorks is generally regarded as a comprehensive and effective software solution for rental car fleet management, but like any software product, it may have its limitations and challenges.

We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations.

The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals).

User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost.

Having used other "big ticket" software packages in the past, it was refreshing to have a comprehensive, easy to use rental software package that was reasonably priced. Team this with extraordinary Customer Service, a CEO who is interested in her customer's experiences, and eager to help with any issues that may develop. And importantly a CEO who is accessible when you wish to speak with her. Great Software, great people.... great partners in business.

It has every report you may need to operate your business efficiently, and if you need a new one, they can set it up for you.... and it is easy to use.

So many reports you sometimes have difficulty remembering where to find those reports you need.

I have been in car rental for 15 years and have used many programs and by far rentworks is the best...may not be the easiest at first but once you get it there's so much you can do on it

The reports and ability to see actual revenues split between different class codes

At first it is a little complicated

The team continues to provide outstanding product and service! A vital partner in our success for over 25 years!

Windows platform compatibility with other app & devices are; equifax, verifone, report writer.

PRINTS RA'S TOO SLOW

BEEN A LOYAL CUSTOMER FOR 10 YEARS NOW.STAFF IS GREAT,HAD VERY FEW PROBLEMS AND THEY TAKE CARE OF IT ASAP.ONLY ISSUE I HAVE NOW IS CREDIT CARD PORVIDER.THAT IS THE WORST CO.EVER TO DEAL WITH!! (CENPOS)

EASY TO USE

ONLY PROBLEM CREDIT CRD PROCESSER

There is always room for improvements but overall Rentworks is a great program that is very user-friendly. The support group is always there to assist you in a timely manner.

Easy use and support

Interaction with other programs within our company.

RW has allowed us to get rid of manual processes in regards to Wizard flowing into our accounting program, which is great. It does still seem to have quite a few glitches which are why I didn't give it 5 stars. The data often gets backlogged and when working in RW and I need to contact support regularly to fix issues. Working with Louise has been great, she is very helpful but when she is gone it can be difficult to find the right person.

great product. helps us to manage fleet and contracts in an all in one system. there are useful tools that help us to run reports that help to maximize efficiency and productivity. the company has great customer service; however, the only draw back to this is that we (given our time zone) have a small window of opportunity to contact support should we experience any issues.

We have been a Bluebird customer for many years. But always feel that advances in the software that will make our business more profitable and up to date are always lacking.

Not receptive enough to needs of today's needs

EASY TO USE CUSTOMER SERVICE IS VERY HELPFUL EASY TO RUN REPORTS EASY TO CHECK PEOPLE IN AND OUT OF VEHICLES

SOMETIMES CANNOT FIND THINGS AS EASY ALOT OF FOLDERS TO SEARCH IN GETS A LITTLE CONFUSING AT TIMES

We have been using Rentworks for about 12 years now. The software and support is great! Our staff find it easy to use.

Easy to use

None so far

Bluebird is not very intuitive. No ease of use. I completely understand why certain things can't be accessed, but what was so frustrating was speaking to one CSR and having them assist us....then having the same issue and another CSR wouldn't help. It needs to be consistent.

record-keeping

non-intuitive

It's very easy to use, support is always available and handles inquiries promptly. All representatives are friendly.

EASY TO USE, EASY TO PULL UP VEHICLES, EASY TO MANAGE

SO MANY TABS TO FIND WHAT YOU ARE LOOKING FOR

The ability to manage and maintain multiple rental vehicles.

It allows us to print professional looking contracts that contain all of the required information.

No ability to "pre-print" the contract prior to the customer arriving to pick up vehicle. We need this for weekend rentals as we are not open on weekends.

THIS SOFTWARE IS EASY TO USE AND STORES INFORMATION ON PREVIOUS CUSTOMERS. I LIKE HOW IT TRACKS INSERVICE AND OUT OF SERVICE VEHICLES

THE SUPPORT TEAM CHARGES FOR AFTERHOURS SUPPORT. WE DO BUSINESS ON SATURDAYS AND IF WE HAVE A PROBLEM THERE IS NO ONE TO CALL FOR HELP WITHOUT A CHARGE.

THE SUPPORT SYSTEMS WORKS GREAT. AND VERY EASY TO OPERATE. THE INTEGRATION WITH EXTERNAL VENDORS WORKS GREAT.

Bluebird Auto Rental has the best customer services. when it come to handling a problem they are fast at addressing and fixing it.

GET TO SOLVE ANY ISSUES OR CONCERNS RIGHT AWAY.

SOME OF THE MODULES ARE MORE GEARED TOWARD STANDARDISED RENTAL CAR COMPANIES.

The revenue, utilization and projection reports are excellent. In the car, van and truck rental business you can't do without them.

Up to date software.

None

RENTWORKS CREATED A VERY SMOOTH TRANSITION FOR OUR RENTAL COMPANY. THE TRAINING AND THE SUPPORT HAVE BEEN EXCELLENT.

User friendly

Does not track the gas in vehicle like it does the mileage.

The customer support has been great every time that I have had to call in, however I have had to call in a lot. I feel I was not properly trained on the software from the beginning. A lot of things I have had to figure out on my own and I doubt if I am utilizing the software to the best of its abilities. I feel a trainer should spend a day with you in person. The webinars and over the phone training do not allow sufficient training. As well my accounting department has had one heck of a time trying to get the crossover to Sage set up. The program is great, user-friendly, once you figure it out!