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About Bazaarvoice Connections
Bazaarvoice Connections is a software that assists enterprises in responding to reviews and questions about their products through several retail networks and their own website. It helps to safeguard user's brand reputation. This application can influence sales and brand loyalty for potential shoppers.
Bazaarvoice portal allows retailers to connect to their customers in real-time, whether they shop online or in a retail shop. It helps users reach their audience and gain insights out of all kinds of user-generated content, while minimizing the number of associates in the marketing system. Engaging online helps increase website traffic organically and boosts credibility.
The Syndication Reporting reflects the reach and influence of user's content. It also enables retailers to discover opportunities to improve performance and market coverage. It uses fraud prevention technology to screen feedback for authenticity. It ensures the protection of your content 24/7/365.
6 Reviews of Bazaarvoice Connections
Average User Ratings
Overall
4.33 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-6 of 6 reviews
June 2017
Marcy from Garick
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2017
Great interface between us and our customers
Great program overall
Pros
Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!
Cons
Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!
March 2018
Anonymous
Verified Reviewer
Company Size: 501-1,000 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Great for capturing reviews from our customers
Reviews on our site, insight into products, increase in SEO
Pros
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
Cons
Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.
June 2018
Amy from Bergman Orchards
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2018
Great tool to connect businesses with their customers!
Pros
Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products. Bazaarvoice also lets the user generate useful reports to summarize data and analyze trends.
Cons
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
August 2018
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Best Reviews platform that I have used
Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.
Pros
The platform is really advanced to other brands I have used. You can map reviews to like products very easily. We hooked up bazaarvoice on our website and customers can ask questions and we publish them quickly. Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Cons
the basic set up is great but Bazzarvoice offers so many other services that we are not utilizing but it can add up quickly if you decide to add these services.
November 2018
Anonymous
Verified Reviewer
Company Size: 201-500 employees
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
November 2018
Expensive but adequate online review platform.
Pros
It did an efficient job of gathering our product reviews.
Cons
Expensive; not many remarketing tools available when we used it.
November 2016
Tim from Generac Power Systems
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
November 2016
Connect with your customers
Bazaarvoice has allowed us to maintain a strong brand name by allowing us to syndicate reviews across multiple platforms so customers can see other customers experiences with our products even if it was not bought from that exact retailer.