Bazaarvoice Software
About Bazaarvoice
Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need at every stage of the journey.
Bazaarvoice’s comprehensive UGC platform ties together your e-commerce site, your social accounts, your retail channel, and the industry’s best content acquisition services.
No more sampling with one vendor but that content can’t get to retail. No more ratings and review software but no great way to get content flowing. No detached social media strategy program that doesn’t benefit your e-commerce site.
With Bazaarvoice, you’ve got a single place where you can acquire the content you need and get it across the ...
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Bazaarvoice User Reviews
OVERALL RATING
Showing 1 - 5 of 15 reviews
Maricela
Verified reviewer
Company size: 11-50 employees
Industry: Warehousing
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Great Way to Connect with Customers
Pros
It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
Cons
It's a bit pricy but in my opinion, worth the price.
Richard
Company size: 11-50 employees
Industry: Wholesale
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Easy to use, but UI may be too simple
I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.
Pros
I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.
Cons
The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.
Peter
Company size: 11-50 employees
Industry: Consumer Goods
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2020
EPIC Failure - terrible service - Find an alternative - I wish we did!!
Horrible. Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE!
Pros
NONE - I honestly, cannot say a single good thing about it. Our experience was so negative that I can not find one positive thing to say and I'm the worlds most optimistic person ever! And I don't have a single good thing I can say about them. NONE!!
Cons
Service, service, service. Terrible service. Worst I've experienced. You're better off just burning your money. At least it will keep you warm for a few minutes!
Reasons for choosing Bazaarvoice
Recommendation from Target. I am speaking with both Target store buyers as this was awful and I strongly suggest that the company find an alternative to Bazaarvoice. Horrible, Horrible, Horrible!!!!!!!!!
Marcy
Company size: 201-500 employees
Industry: Business Supplies and Equipment
Time used: More than 2 years
Review Source: Capterra
June 2017
Great interface between us and our customers
Great program overall
Pros
Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!
Cons
Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!
Anonymous
Company size: 501-1,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Great for capturing reviews from our customers
Reviews on our site, insight into products, increase in SEO
Pros
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
Cons
Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.