Bazaarvoice Software

About Bazaarvoice

Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need at every stage of the journey. Bazaarvoice’s comprehensive UGC platform ties together your e-commerce site, your social accounts, your retail channel, and the industry’s best content acquisition services. No more sampling with one vendor but that content can’t get to retail. No more ratings and review software but no great way to get content flowing. No detached social media strategy program that doesn’t benefit your e-commerce site. With Bazaarvoice, you’ve got a single place where you can acquire the content you need and get it across the ...
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Bazaarvoice User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 15 reviews

User Profile

Maricela

Verified reviewer

Company size: 11-50 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2019

Great Way to Connect with Customers

Pros

It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.

Cons

It's a bit pricy but in my opinion, worth the price.

Richard

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Functionality

out of 5

August 2019

Easy to use, but UI may be too simple

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

Pros

I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

Cons

The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.

Peter

Company size: 11-50 employees

Industry: Consumer Goods

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2020

EPIC Failure - terrible service - Find an alternative - I wish we did!!

Horrible. Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE!

Pros

NONE - I honestly, cannot say a single good thing about it. Our experience was so negative that I can not find one positive thing to say and I'm the worlds most optimistic person ever! And I don't have a single good thing I can say about them. NONE!!

Cons

Service, service, service. Terrible service. Worst I've experienced. You're better off just burning your money. At least it will keep you warm for a few minutes!

Reasons for choosing Bazaarvoice

Recommendation from Target. I am speaking with both Target store buyers as this was awful and I strongly suggest that the company find an alternative to Bazaarvoice. Horrible, Horrible, Horrible!!!!!!!!!

Marcy

Company size: 201-500 employees

Industry: Business Supplies and Equipment

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

Great interface between us and our customers

Great program overall

Pros

Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!

Cons

Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2018

Great for capturing reviews from our customers

Reviews on our site, insight into products, increase in SEO

Pros

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

Cons

Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.