Supported Operating System(s):
Windows 10About Bazaarvoice Connections
Bazaarvoice Connections is a software that assists enterprises in responding to reviews and questions about their products through several retail networks and their own website. It helps to safeguard user's brand reputation. This application can influence sales and brand loyalty for potential shoppers.
Bazaarvoice portal allows retailers to connect to their customers in real-time, whether they shop online or in a retail shop. It helps users reach their audience and gain insights out of all kinds of user-generated content, while minimizing the number of associates in the marketing system. Engaging online helps increase website traffic organically and boosts credibility.
The Syndication Reporting reflects the reach and influence of user's content. It al...
11 Reviews of Bazaarvoice Connections
Average User Ratings
Overall
4.09 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
April 2019
Maricela from TPI
Verified Reviewer
Company Size: 11-50 employees
Industry: Warehousing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Great Way to Connect with Customers
Pros
It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
Cons
It's a bit pricy but in my opinion, worth the price.
August 2019
Richard from Poolmaster, Inc.
Company Size: 11-50 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
August 2019
Easy to use, but UI may be too simple
I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.
Pros
I enjoy having all of our online trading partners' consumer questions and reviews available in one place. Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.
Cons
The system loads slowly, and navigating can be tedious as a result. Filters and search functions can be a labor to use.
November 2018
Anonymous
Verified Reviewer
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
November 2018
Expensive but adequate online review platform.
Pros
It did an efficient job of gathering our product reviews.
Cons
Expensive; not many remarketing tools available when we used it.
June 2017
Marcy from Garick
Company Size: 201-500 employees
Industry: Business Supplies and Equipment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2017
Great interface between us and our customers
Great program overall
Pros
Vey easy to use. Great help available if needed. Easy to track reviews and customer inquiries in one place!
Cons
Some notifications get delayed...have to log into the program to get any real time notifications. Other than that, great!
March 2018
Anonymous
Verified Reviewer
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Great for capturing reviews from our customers
Reviews on our site, insight into products, increase in SEO
Pros
The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.
Cons
Sometimes customer service can bounce you from person to person before you get in touch with someone who can help you.
