Localyser

RATING:

4.8

Overview

About Localyser

Localyser helps multi-location businesses make online reviews their most powerful marketing tool. Over 500 brands use Localyser turn every customer interaction into an opportunity to learn and grow revenue across every location. Say goodbye to logging in and out of review sites. We've built Localyser to make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, DoorDash, GlassDoor, Indeed, App Stores & more. So, breathe easy and leverage response templates, or ChatGPT, to reply to reviews in any language. You can also manage your social media DMs, collect feedback and generate more positive reviews.

Localyser Pricing

Cost is per location per month depending on the number of locations, please check our website for more details.

Starting price:

CA$45.00 per month

Free trial:

Available

Free version:

Not Available

See all your reviews from over 75 different review sites on one easy-to-read dashboard.

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Localyser Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Localyser

1 - 5 of 24 Reviews

Read All 24 Reviews

Martin

Verified reviewer

Management Consulting

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2018

An excellent tool

Time savings, better reports, insightful data.

PROS

This is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets.

CONS

There are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works.

Vendor Response

Thank you Martin for your review, really appreciate it and value your feedback.

Replied July 2018

Waqas

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2022

Best in the Market

Very satisfying and always found their management to be cooperative and fast in fixing the issues

PROS

We started using this software approximately 4 years ago and implemented it throughout our operations in the UAE and Egypt. It helps us view, check and report the customer reviews in convenient and timely fashion. As Head of the QA department, I use this tool to ensure all marketing and operations teams catch and followup on the poorly rated reviews on spot and ensure all such customers are won back as our regular customers. This tool helps us to save our brands image online and to ensure we don't lose precious customers

CONS

App can be better for mobile functionality

Vendor Response

Thank you Waqas for your positive feedback, we are happy to have you as a happy client.

Replied February 2022

malak

Restaurants, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2022

Localyser Review

PROS

so clear to use and easy just ,,,,,,,,,,,,,,,,,,,,

CONS

soooooooooo slow and comments did not appear unless after some hour or a day

Vendor Response

Thank you Malak for your review, we really appreciate your feedback and having you as a valued customer.

Replied August 2022

Bishr

Restaurants, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2018

I've been using Localyser for 3 years now and I am very satisfied with it. It made my life easier!

Time efficiency. I used to spend long time weekly to curate the reports form different platforms. With Localyser with a click of a button I get all reviews for my 33 stores!

PROS

- Great tool to monitor & track online reputation for restaurants - Customer service: The company is very responsive, helpful and very proactive - Reports: Easy to pull and conclusive - Filters: They introduced a new keyword filter that is really great and easy to use

CONS

UI: I think the user interface could be better but I believe the Localyser team is already working on that

Vendor Response

Thank you Bishr for your review, we really appreciate it. It's great to see such positive feedback from our valued customers.

Replied July 2018