Time savings, better reports, insightful data.

This is a really good tool if you need to handle online reviews for multiple outlets or want to collect customer feedback easily. I very much enjoy using Localyser and it saves me a lot of time every day. Our clients like the reports they receive and the ability to capture data when guests leave reviews in the outlets.

There are no cons, really. It would be nice if the customer data collected via the feedback process could be sorted by review scores, e.g. only show customers who left 4 or 5 star reviews, but apparently that's in the works.

Very satisfying and always found their management to be cooperative and fast in fixing the issues

We started using this software approximately 4 years ago and implemented it throughout our operations in the UAE and Egypt. It helps us view, check and report the customer reviews in convenient and timely fashion. As Head of the QA department, I use this tool to ensure all marketing and operations teams catch and followup on the poorly rated reviews on spot and ensure all such customers are won back as our regular customers. This tool helps us to save our brands image online and to ensure we don't lose precious customers

App can be better for mobile functionality

so clear to use and easy just ,,,,,,,,,,,,,,,,,,,,

soooooooooo slow and comments did not appear unless after some hour or a day

Time efficiency. I used to spend long time weekly to curate the reports form different platforms. With Localyser with a click of a button I get all reviews for my 33 stores!

- Great tool to monitor & track online reputation for restaurants - Customer service: The company is very responsive, helpful and very proactive - Reports: Easy to pull and conclusive - Filters: They introduced a new keyword filter that is really great and easy to use

UI: I think the user interface could be better but I believe the Localyser team is already working on that

Amazing for past 4-5 years, their customer service is great as well!

ease of use, having all reviews in one place and replying on them with just 2 clicks

nothing, all is good so far and they always improve based on our requests

We've had a very seamless on-boarding with Localyser. They've been patient with our set-up, and attentive and quick to rectify questions or small issues.

We have used other review aggregators in the past, but we like past is the ability to group our third party food deliver platform app reviews along with traditional review platforms.

I don't think it's an issue that's unique to Localyser, but the time consuming process of writing your review response library. Although, I think their AI capabilities (which we're not paying for) might mitigate this.

Its fun and easily accessible.

It eases the work of looking for reviews. Instead makes job easy in one click. Thank you for making hassles and complaints easy opportunity. Its easy to browse and look for complaints or issues in once stance.

Nothin much to add. just if online reviews can be seen offline too

This is the best platform to interact with customer thorough feedbacks. There is no need of sign in of many platforms as this collects all the feedback from all platforms.

all the feedback you can see in one platform. NO need to sign in with various platform

so far there is nothing, there are some platforms are not allowing to reply via this.

M very happy using the software

Daily notifications with details to all kinds of reviews

Nothing I love everything in the software

The unique advantage of Localyser is their their local presence and local support, which is not seen in many of the other competitors. They understand the market, they have direct relationships to make their service relevant to the Middle East.

Would love to see Localyser being launched in other regions with the same level of great local support here.

all the clients I have recommended have found it useful and this is also a good benchmark platform to monitor the customer prospect of the product to the brand status

it is a simple yet effective system to use to manage one's outlet social media/customer expectation

would be good if they can include Instagram to have a well rounded coverage , as reviews on Instagram is in such important status

very easy to assign review access to different personnel when managing more than one outlet.

user interface feels dated. Could do with an update.

Localyser is a very cost effective solution to managing reviews from a single console. The tablet based review collection module also helps in collecting reviews as efficiently as possible.

Consolidates all our reviews (positive & negative) in one location and does away with the need to log into multiple systems.

The system is quite efficient so i personally feel that it has all the features we need in a reputation management solution.

Great and easy

Easy to use and helpful to keep you connected with customer

all in all, the software is easy and daily updates

Having all reviews in one place has saved my loads of time and effort.

Great dashboard, all online reviews in one place, huge timesaver, my boss loves it because of the weekly reports, very easy to use even for users that are not super tech savy.

Nothing stands out as a con, has saved my loads of time compiling reviews for my boss from a variety of sources.

Managing our online reputation

Easy to use One place for all online reviews Value for Money Dashboards are amazing Spotting negative reviews allowed us to work instantly to solve them Improve our reputation online

What they offer now is great, but adding more engines to allow to manage our online reputation across more platforms

Localyser helped us monitor & manage our customers' reviews efficiently, definitely recommended.

Nothing that I can recall, for us, it's working effectively.

Excellent!

It has been a complete and absolute pleasure working with Localyser and the team. The servicing has been one of the best, faultless and we've always been readily provided with any support we’ve needed and often within the hour if not less.

From a marketing stand point, there is nothing specific I disliked

Zomato is such an important platform to monitor here in the UAE and Google is now coming on like gangbusters so having localyser platform centralize my review management and response is excellent. In addition, business listing management services too. The platform is pretty easy to navigate and figure out. Good value too.

Nothing really jumps out, we are happy.

The feature that allows you to see all the DMs that are sent to you on all the social platforms

Not being able to directly reply to some reviews from aggregators

Dashboard Tracker Ease of Use Real Time Lead Generation

It's a great tool. I cannot think of any feature that I did not like

it has been great. The team is very responsive and takes immediate action to requests from our business.

Ease of use and insights that the tool can give you. It is great to see all customer's feedback compiled in one system

Some features still need to be enhanced when it comes to reporting, however, the team is very open for feedback and enhancement in their system. Everything we have asked has been provided to us has been implemented

I was only introduced to this a few months ago. I attended the training session and found it very useful. When we have any issues we have a good customer support team to assist.

Ease of use and amazing customer service.

There was nothing in particular that I didn't like.

Easy to use and implement and allows all your reviews to be monitored and responded to in one place

Need to constantly monitored and doesn't integrate to all review platforms