Uploading video files can be slow. Disappointed that it doesn't support all files types as we were told.

It is really uncomfortable. And that is why I  suggest you to add search panel on Instagram page in Percolate.

Great Platform to Manage Community Management.

I hate that when a piece has missed its publishing time, it vanishes from the calendar. You cannot use the tagging feature on Facebook due to privacy issues, but that really slows down my work.

I also have problems with posting from Percolate to Facebook because I worry the videos won't work as well if posted through Percolate.

Having all platforms on one screen at my fingertips and the ability to switch brands quickly and easily.

Composing and scheduling posts is a breeze, and the customer service and support is best-in-class; always timely, friendly, and helpful.

It's capabilities to help organize contents to improve brands visibility and also following is topnotch. I enjoyed using all its features.

The platform really helps to streamline my daily sweeps and gives me great visibility to track all of our social channels efficiently.

Also being able to visually see all of the posts are amazing. It keeps me up to date on planning.

Percolate has been a great tool to organize assets and monitor our social media accounts.

I like that I can comment to the producer in Percolate and not have to email them directly. This is very helpful in saving time in communicating wit the teams that I work with.

It was also easy to use and made it easy to sign on to the platform and work in it without doing extensive training beforehand. It is also a great organization tool for content.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

We have been using this PM for a few years now and the ease of using this system is great. It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great.

I would avoid this contract oriented sales company at all cost.

We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic.

I am still seeing the benefits of this product. Overall seems like this could be a good fit for my office.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

I love the ease of use, that I can send a quick email or text to a patient instead of having to call them. Its nice that patients can communicate that way as well.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

Best money saver there is in a medical practice.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

They refused to stop the service, they refused to stop charging us monthly, and even when we physically deactivated patients so they wouldn't receive the messages, the company REACTIVATED them.

Learning curve is a bit steep, though. Also, the support is very poor.

There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

Percolate is a cloud-based content marketing solution for midsize and large companies. Primary features include content management, brand and channel management and social media management.

It allows users to manage brand and channel management activities from a central location. It offers end-to-end content creation and a brand publishing platform to help users distribute content to organic and paid social media channels. The social media management tools offer content creation, distribution, audience management, social listening, analytics and customer care features.

The marketing calendar allows users to view and plan editorial calendars for different channels, teams and markets. Other features include marketing project management, marketing asset management and business intelligence. It offers integrations with Slack, JIRA, Microsoft Office 365, Google Docs, Salesforce, Marketo, WorkFront, Sharepoint and others.

LongDescription

File Management

Engagement Tracking

Multi-Channel Marketing

Social Marketing

Multi-Channel Management

Access Controls/Permissions

Multi-Channel Campaigns

Change Management

Marketing Calendar

CMS Integration

Campaign Tracking

Strategic Planning

Project Management

Approval Process Control

Categorization/Grouping

Multi-Campaign

Publish Scheduling

Digital Asset Management

Asset Sharing

Calendar Management

Collaboration Tools

Content Library

Campaign Scheduling

Social Performance Management

Template Management

ROI Tracking

Campaign Planning

Customer Experience Management

Version Control

Activity Planning

Asset Library

Content Management

Configurable Workflow

Email Marketing

Social Media Monitoring

Brand Management

Performance Metrics

Channel Analytics

Channel Management

Marketing Automation

Roadmapping

Role-Based Permissions

Social Media Integration

Workflow Management

Email Management

Budgeting/Forecasting

Event Triggered Actions

Visual Analytics

Activity Dashboard

Reporting & Statistics

Data Visualization

Asset Categorization

Customizable Templates

Advertising Management

Mobile App

Multi-Channel Attribution

Social Advertising

Dashboard

Editorial Calendar

Customer Journey Mapping

Metadata Management

Customizable Branding

Spend Management

Goal Setting/Tracking

Reporting/Analytics

Campaign Analytics

Approval Workflow

Social Promotion

Task Management

Campaign Management

Search/Filter

Contact Percolate for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

501-1000

1000+

Percolate

In Person

Live Online

Webinars

Documentation

Videos

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

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