rater8

RATING:

5.0

(152)

About rater8

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations easily cultivate patient reviews, collect feedback, and drive practice improvement. Through integrations with 100+ EHR and practice management systems, rater8 automatically sends review requests via text or email to patients immediately after checkout. Rather than letting patients choose where to leave a review, rater8's algorithm intelligently directs them to the review sites and listings that need the most attention across Google, Healthgrades, Vitals, and more. Healthcare organizations can quickly build a balanced online reputation, soar to the top of search results, and ultimately book more appointments — all without lifting a finger. rater8's user-friendly p...

rater8 Pricing

Essentials: $69/doctor/month Pro: $89/doctor/month

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Not Available

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rater8 Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for rater8

1 - 5 of 152 Reviews

Joseph

Medical Practice, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2023

Best Rating Platform; Recommending rater8

Joy

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

All 5 stars and 2 thumbs (enthusiastically) up for Rater 8!

The app is easy, intuitive and packed full of reporting features that will answer all of your questions. Our patients actually have a lot to say and leave us tons of comments—good or bad, we're happy to hear them all. We share the comments with staff as "fan club" mail and send the negative or critical comments to the office manager for follow-up. Rater 8 is a great morale booster and also gives us an opportunity to address issues we may not have known about or understood from a patient perspective. Knowledge is power and Rater 8 does all of the heavy lifting to deliver the educational feedback we need. The Rater 8 support team is incredible! Shout out to [SENSITIVE CONTENT] for all her support during our freshman year. Of course they offer guidance, answer questions, and fix any technical issues, but the coolest thing about Rater 8 is that they are interested in what the practice needs and will take a suggestion from a practice and make it a software feature for everyone. In our most recent meeting, [SENSITIVE CONTENT] gave us 45 minutes worth of new features or add-ons that had been added since our last meeting just a few short months before. The Development team is constantly fine tuning the features, dashboard, and reporting so it gets easier and easier to use Rater 8 in our busy practice the longer we have it.

PROS

Rater 8 makes it incredibly easy to get patient reviews! We all know that patients who have a frustrating experience will tell lots of people and broadcast it online quickly. Getting patients to tell us about their great experiences or even give us good feedback and perspective was so difficult. We traded our old paper process and clunky online web form for the ease Rater 8 offers. Our Google reviews are up 500% —yes, you read that right. We have not even popped the cork in celebration of a year with Rater 8 and we're already in love. It's fast, we know, but when the love is real you really just have to go with it.

CONS

We only have one reporting feature on our wish list. The support team created a work around for us to use now and told us that we may be seeing our suggestion as a new reporting feature in the very near future. We're not going to lie—this made us feel pretty special! Keep in mind, our quarterly reporting in the past was incredibly cumbersome for our team. Already, Rater 8 has made this reporting task super easy. Our wish list report will make it even easier, which is truly mind blowing!

Reason for choosing rater8

Rater 8 offered easy integration with our patient management software and offered a comprehensive dashboard that should be complicated but is actually super easy to use and very intuitive. The price was reasonable and packed with value considering all of the capabilities. The team was easy to work with, answered all of our questions, and walked us through the entire process in a very organized way.

Cindy

Health, Wellness and Fitness, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Excellent Service - Fair Price

Overall we have been using rater8 for on year and are pleased with the service, functionality, and price.

PROS

The thing we like most about this software is: Cost - we feel we are receiving value in the price we pay Customer Service - Quick turnaround and works with us on development Availability - recurring meetings to review outstanding items Innovative - continually offering new and improved features

CONS

The thing we like least: when moving from one screen to the next, then going back - we have to reset all filters when logging on always have to set filters - would love if we could "memorize" our filters so that each time we log in we can see Quarter-to-Date for example rather than clicking on the beginning month through the end months (January - March 2022 = Q1 2022), but then if we log in again tomorrow, it would populate with that same memorized time period. Better export options would be great too, allow us to filter for a specific provider on EVERY screen so we can export or snip to share

Reasons for switching to rater8

Their rating scale continued to produce inaccurate results; our physicians lost interest and no longer trusted the data. We shared this frustration with NRC Health and suggested they edit their rating system for Provider Rating from an 11-point scale (0-10) to avoid the errors. We knew these were errors because the patient comments left were extremely positive, but the ratings were "0" or "1" when we felt the patient inadvertently meant "10" since more often than not the surveys were completed by phone call, and many of our patients are 60+ years old.

Kirby

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Rater8 review

PROS

I like the ability to keep track of reviews based on provider and location.

CONS

It's easy to get bogged down in the customization (which isn't a bad thing in and of itself).

Mark

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great product and Easy to use

We have had nothing but a great experience and I am glad we decided to move forward with Rater8 vs the other guys

PROS

It was easy to understand the product and simple to implement. The dashboards are easy to understand and customize. Since we moved to Rater8 2 years ago we have been able to implement a better SEO program and solidify our review structure with Google etc. The ongoing support is prompt, easy to work with and understand and is impeccable at getting back very quickly. All other IT companies should model their support after Rater8

CONS

The download process is a bit tricky but part of that is due to our EMR system.

Reason for choosing rater8

Cost was a small part of it. Ease of us and support as well as the account manager was a huge part.