The app is easy, intuitive and packed full of reporting features that will answer all of your questions. Our patients actually have a lot to say and leave us tons of comments—good or bad, we're happy to hear them all. We share the comments with staff as "fan club" mail and send the negative or critical comments to the office manager for follow-up. Rater 8 is a great morale booster and also gives us an opportunity to address issues we may not have known about or understood from a patient perspective. Knowledge is power and Rater 8 does all of the heavy lifting to deliver the educational feedback we need. The Rater 8 support team is incredible! Shout out to [SENSITIVE CONTENT] for all her support during our freshman year. Of course they offer guidance, answer questions, and fix any technical issues, but the coolest thing about Rater 8 is that they are interested in what the practice needs and will take a suggestion from a practice and make it a software feature for everyone. In our most recent meeting, [SENSITIVE CONTENT] gave us 45 minutes worth of new features or add-ons that had been added since our last meeting just a few short months before. The Development team is constantly fine tuning the features, dashboard, and reporting so it gets easier and easier to use Rater 8 in our busy practice the longer we have it.

Rater 8 makes it incredibly easy to get patient reviews! We all know that patients who have a frustrating experience will tell lots of people and broadcast it online quickly. Getting patients to tell us about their great experiences or even give us good feedback and perspective was so difficult. We traded our old paper process and clunky online web form for the ease Rater 8 offers. Our Google reviews are up 500% —yes, you read that right. We have not even popped the cork in celebration of a year with Rater 8 and we're already in love. It's fast, we know, but when the love is real you really just have to go with it.

We only have one reporting feature on our wish list. The support team created a work around for us to use now and told us that we may be seeing our suggestion as a new reporting feature in the very near future. We're not going to lie—this made us feel pretty special! Keep in mind, our quarterly reporting in the past was incredibly cumbersome for our team. Already, Rater 8 has made this reporting task super easy. Our wish list report will make it even easier, which is truly mind blowing!

We have had nothing but a great experience and I am glad we decided to move forward with Rater8 vs the other guys

It was easy to understand the product and simple to implement. The dashboards are easy to understand and customize. Since we moved to Rater8 2 years ago we have been able to implement a better SEO program and solidify our review structure with Google etc. The ongoing support is prompt, easy to work with and understand and is impeccable at getting back very quickly. All other IT companies should model their support after Rater8

The download process is a bit tricky but part of that is due to our EMR system.

I like the ability to keep track of reviews based on provider and location.

It's easy to get bogged down in the customization (which isn't a bad thing in and of itself).

Hands down best vendor to work with on any application.

They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting with you on a regularly scheduled basis to make suggestions to improve outcomes in various areas. I am always amazed at how well they know our results across multiple survey sites. I have never once felt I was steered in the wrong direction by their recommendations.

Honestly it would take me all day to try to think of something.

In just our first month, we obtained more reviews than had been obtained over the past 2 years combined. This has had a positive impact on the visibility of our listings, which has converted new patients

Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy.

Integration with our EMR to automate review requests would result in additional cost -- unavoidable, but also not a huge deal as the more hands-on approach allows me to be in the dashboard every day and keeping tabs on how we're doing.

Since I joined my team in January, my experience with rater8 has been incredible and our Account Manager, Madison, has been beyond helpful. Not only did she help me learn the platform quickly and walk me through plenty of tips and tricks to find and analyze our reviews easier, she's been a great listener and applies my ideas during our strategic meetings. Thank you!

The in-depth, targeted approach on generating satisfaction reviews to cover our plethora of services, locations, providers, and resources.

I wish rater8 had an way to capture patient-reported clinical results. Sure, we know our patients are "happy" patients, but how are they ~healing~ in comparison to patients throughout the nation? Are our clinical results reflective of how we value quality care for each patient? Things like improvement after operation, consistency and coordination of care, recovery rates (i.e. back to sport release dates), etc.

Significant uptick in Google reviews for the company. Dashboard is easy to use. Lots of actionable data provided. Shout out to [sensitive content hidden]; they are awesome.

Responsiveness. Once you're on board with Rater8, they make sure ANY and ALL questions are answered, and you don't have to wait long for an answer to arrive. They are all over it. These are intelligent, highly motivated people who provide the kind of service to their customers that could and should be a model for any industry.

Good question, but we like everything about the team from Rater8 and what they provide our business.

in years past we might only get 3-5 reviews per year. Now with rater8 we have a process to send out to customers and have received 25-45 per month.

Rater8 has a platform that is easy to use. It is easy to upload customer lists and can be integrated into EHR software.

Rater8 has a platform that is loaded with many tools. So far, I do not have a least like.

We are keeping on top of our patient experiences.

Ease of use. Integration with other platforms

Would love to have more information about the reviewer to fix problems.

The ability to build quality online reputation.

The ability to customize review requests would be helpful.

Our providers are extremely pleased with the ratings improvements for all of the major websites that have healthcare and provider ratings. We have also put in place several changes to our internal workflow to address issues that have been brought up by patients through rater8 questionnaires. Overall it has been an excellent experience and has brought a lot of value to us.

We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent. Our Account Specialist is extremely responsive and more pro-active than most we have worked with. We really like having the scheduled quarterly calls to check up on our progress and to make changes based on how the data shows we are faring. Every time we have had a call there has been one or more major feature improvements. While we do not use all of the available features we have been struck by the sheer size of the data that can be collected and the granularity of the data. It is rather impressive.

We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting.

Rater8 has exceeded my expectations with their customer service. Timely response and genuine interest in what is best for our business.

It is nice to see the many compliments I hear about OrthoGeorgia online for prospective patients to read.

I wish Rater8 would handle all of our digital marketing!

Love how easy the platform is to navigate, the review solicitation and generation process looks legit (not spammy) and has greatly improved our patient feedback. Customization of internal vs external reviews helps to keep our finger on the pulse of high-priority improvement items. This platform has made it easier to share positive feedback with our physicians as well, we always get to hear about the negative feedback but the positive is just as important. The customer service is exceptional!

The only downside at all is that the report has to be uploaded manually on a daily basis for us. Working to find a way to automate this down the line.

Exceptional and well run company. So glad we are a client with Rater 8 for over 3 1/2 years!

Excellent for management to hear from patients on their experience. Excellent in receiving GOOGLE review for more exposure

The product is a must have for many industries. There really is nothing I do not like

Rater8 has been so awesome - the developers know exactly what a practice needs when it comes to patient satisfaction surveys and then delivers so much more! Comprehensive data analysis and follow up and meeting needs on so many levels. It helps us with our Social Media marketing, reaching on line websites with our info and patient feedback has been huge for our new practice. And the reporting that Rate8 provides to see the outcomes of practice and patient efforts is worth every penny and more!

Ease for patients to give us feedback - and the reporting is phenomenal. Set up and go live was so easy and integration with our EMR seamless.

No cons - everything has been awesome and they even anticipate needs that we were just discovering!!

The review management software has been great for alerts as well as responding directly to the reviews. The software allows you to set "push button" responses as well as customizing those and creating your own in order to stay engaged with the patients pushing out reviews. Rater8 is always pushing out new updates that continue to improve the already great product that Rater8 has to offer.

The cost of the product is slightly high compared to other services, but for the support and amount of information you get with this product it is well worth it.

Great experience so far! happy w/the results and improvement in ratings the practice has received since we started using this program.

This software makes it easy to track and view specific measures on reviews. Love that we can see exact numbers, breakdowns, graphs in multiple ways. Percentages can be broken down by specific ratings with a ton of additional options to get us the information we want to hone in on.

I think the only thing I would recommend would be some kind of estimated number of reviews needed in order to get us additional/higher score.

I have LOVED using Rater8. It has grown our practices quickly and with little effort from me. The support staff is incredible. I have worked with [sensitive content hidden]; they have been helpful and informative and ensured that I had everything I needed. My doctors love the success their online reputation has had, and for a very affordable price. I would recommend Rater8 to everyone!

I love how easy it is to build reviews quickly.

I don't not like this aspect, but it would be fantastic if you could set up the software to automatically respond to the review based on what the review says. If it says, "my knee pain is gone," the response could say, "We are so glad that your knee pain has been taken care of by **Insert Doc/Location Name**."

[SENSITIVE CONTENT] really takes the time to explain things to my understanding. Very organized with our topics of conversation. I also love that she sends an in depth follow up report for everything we talk about - and things to follow up on. All the staff that I have emailed has been more than helpful! Quick response time, links to reference for "how to", follow up emails for pending decisions. Very happy with the company

It's so simple to use! Everything is on one dashboard page which makes it easily accessible.

Missing a few emails, but getting that worked out

Signing on with rater8 was hands down one of the best decisions our practice made in 2021. Excellent experience. The software completely changed our online footprint and did so in a very short amount of time with limited headache. The team is top notch. This company should continue to grow based on the quality of their software, their dev team and their supporting staff.

The software is intuitive and effective. The rater8 team provides tremendous support through implementation and beyond.

Nothing to note. We have not had a single issue with the service.

We mostly negative reviews, we weren't pushing online reviews and while we didn't have a lot what we had was not good. Once we added Rater8, they helped push our online reviews. We now have a lot more on line and those negative reviews have been overwhelmed by our positive ones. We aren't going to please everyone but it sure looks so much better. I feel I have a much better hand on the feel of our practice, patients are honest and will tell you when they don't like something and they do like things. I am able to see all comments and know when I have a problem at one of our clinics pretty quickly. It's also a great tool for meetings with departments in our clinic - the feedback is priceless!

The product is easy to use, I love the dashboard and the ability to filter the reviews by so many options.

sometimes I forget to send the file over to Rate8, I try to send a week at a time. It would be better if I sent it daily but it hard for me to do that.

Rater 8 has been instrumental in our practice. The support team is amazing! Whenever I send a request it is immediately responded to. Our providers and employees love to see how they have been scored on a monthly basis. It is a fun way of having an internal competition to motivate our staff to be constantly striving for success. I would give Rater 8 ten stars if I could!

The software is easy to use and constantly being updated with new features.

I would like monthly reports to be sent to me.

We have enjoyed Rater8. The customer support and education online reputation is wonderful. We took a conservative approach to year 1 and are excited to advance a bit more in year 2.

The implementation is easy. Monitoring of the surveys and online reviews are all accessible under one login.

The hardest part about effectively using Rater8 is remember to login to the dashboard and work the reviews and provide staff feedback and training. There is no reminder to do this, it's all on you.

rater8 has met our needs from day one. Our online presence has improved immensely with the quantity & the quality of reviews we are receiving. The feedback we get allows us to continue to meet the needs of our patients & enhance our patient experience every day. The positive exposure we get online has been wonderful for our practice also. We give rater8 an A+ and look forward to continuing to work with them.

There isn't much. I guess the only thing would be more customization for questions.