Rize Reviews

RATING:

4.89

(27)

About Rize Reviews

Rize Reviews is a cloud-based solution that helps businesses collect feedback and online reviews for improving customer satisfaction and loyalty. Key features include campaign management, response tracking, sentiment analysis and social media monitoring. Designed for small to midsize businesses, Rize Reviews provides a directory for storing client information to send text messages for resolving negative online reviews. The centralized platform allows enterprises to install kiosk devices across office premises for collecting customer feedback from multiple locations. Additionally, the tool uses Schema to make reviews SEO-friendly for improving Google ranking of business websites. Integration with various POS and CRM systems helps automate processes for gatherin...
Rize Reviews online reviews screenshot
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Rize Reviews Reviews

Overall Rating

4.89

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 27 reviews

User Profile

Shawn

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2018

This software has changed our business, you have to have this to be successful in business today

More customers

Pros

Easy of use & delivering the link to our customers, makes it very easy to get great reviews from our customers.

Cons

There is nothing that we do not like about this software, we recommend it to everyone, you have to have it.

Response from Rize Reviews

Thanks for your kind review, Shawn! We're so glad to have you as a customer and happy to hear how easy and helpful this review tool has been for you and your business.

Replied April 2019

Katie

Company size: 11-50 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2020

Great intentions, slow execution

Pros

The willingness of resources to make customizations is fantastic. The dashboard is easy to understand, navigate and use.

Cons

Execution of promised developments is slow and troubleshooting is lacking. We have had to go back and forth on a single issue for several months and are still waiting on a resolution.

Reasons for choosing Rize Reviews

Pricing, flexibility with customizations

Reasons for switching to Rize Reviews

Customer service at Birdeye was terrible and the platform never worked as it should. We were constantly having to redo configuration which would magically disappear.

Caylie

Company size: 51-200 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

December 2020

Rize is okay

It's been alright. Disappointed with not getting new leads.

Pros

Being able to link platforms to get reviews in.

Cons

Not getting reviews and it's not the best.

Reasons for choosing Rize Reviews

price

Reasons for switching to Rize Reviews

we had to manually send reviews.

Alexander

Company size: 2-10 employees

Industry: Consumer Goods

Time used: Less than 6 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2021

Fantastic review management with great widgets & support

Great experience, highly recommended. Completely changed our review collection & display strategy. Many thanks Rize!

Pros

Very easy to manage, responsive team / support, great widgets

Cons

Maybe Could use more widget options, although the ones there are very good and their tech team does work with you get what you need

Reasons for switching to Rize Reviews

More review platform options, better pricing, great display options

Jelle

Company size: 2-10 employees

Industry: Computer Software

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

June 2022

Great solution for review management.

My overall experience of Rize Reviews is simply good!

Pros

Rize Reviews is great working management software. The UI works well, I haven't experienced any bugs and has been easy to work with for our team. Rize Reviews gives a free trial which made it possible for our team to see if the software is actually what they're looking for. The pricing is also great, which makes it a great tool for review management, especially for small organisations.

Cons

I haven't used Rize Reviews for a long time, within this time I haven't really seen something that I dislike. If I have to say something, it would be that the mobile support of Rize Reviews can be improved.

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