About SocialClimb


SocialClimb is a cloud-based reputation management solution that assists medical professionals and practitioners with review monitoring and response management. The software's key features include feedback management, patient communication, compliance and social media monitoring.

The application comes with a messaging tool, which provides an outlet for users to connect with patients and request feedback for services rendered. The centralized response system collects reviews from different sources on a dashboard and lets users craft and send responses. Additionally, the service recovery functionality allows managers to annotate, assign and track the team’s efforts to resolve patient issues.

SocialClimb includes a split invitation flow feature, which lets users build the reputation for individual doctors as well as multiple locations by routing patients in different directions. It is available on a monthly subscription and support is provided via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of SocialClimb

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(10)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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March 2019

Cody from OPA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

REAL results and outstanding customer support

I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.

Pros

Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

Cons

There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.

March 2019

Greg from Baldwin Bone & Joint, P.C.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Generates lots of quality reviews for medical practice

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.

Pros

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.

Cons

Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.

March 2019

Blair from OrthoCarolina

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Innovative and ever-evolving solutions for reveiws and patient centered data.

Excellent customer service combined innovate product evolution make them an ideal partner for us.

Pros

It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

Cons

Candidly, very little not like. If I had any feedback, it'd improved reporting capability, which is good now, but could always improve.

March 2019

Alexander from Midwest Orthopaedics at Rush

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Improve Your Online Reputation with SocialClimb

Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.

Pros

I like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

Cons

There were no obvious drawbacks to using this software.

March 2019

Jennifer from Texas Orthopedics, Sports & Rehabilitation Associates

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Social media acceleration!

Pros

Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

Cons

They have a little more development to do for analytics but overall, we are very happy!

April 2019

Kurt from Angel Water Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Passively Grow your Google presence.

Overall, we use it on a daily basis and it really has helped passively nudge our customers to write reviews for us on multiple platforms (Google, Facebook).

Pros

Very straight forward set up. Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well. Great support.

Cons

Getting to the users registered with your account is a bit wonky, but once you figure it out, it is a breeze.

March 2019

Michele from Panorama Management Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Great Product and Easy to Use!

Fantastic! Support team is great. Easy to get set up and get going.

Pros

This is a seamless way to automate the collection and posting of reviews and 97% of the reviews our business receives are 4 or 5 star reviews

Cons

It can get costly with a large group of doctors, but the per physician cost still provides good value for the amount paid

October 2018

Michael from Desert Orthopaedic Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

The best social media management tool out there!

This software has transformed our social media reputations and increased our search engine optimization.

Pros

It works, is inexpensive and so many other benefits.

Cons

No issues. Satisfied in every area. Look forward to what they come up with in the future.

March 2019

Chris from Tahoe Fracture & Orthopedic Medical Clinic

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great Service

SocialClimb has helped us improve our social presence a great deal.

Pros


The reporting is easy to use and informative.

Cons

It took a little dialing to get the emailed reports just right.

March 2019

glen from Mississippi Sports Medicine

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

two thumbs up for SocialClimb

these guys really held our hand during the build and implementation and return messages quickly and continue to help us maximize the product in a way that works best for us.

Pros

It does a great job at getting positive feedback out on social media while at the same time steers negative reviews back to you privately so that you can either contact the customer and try to resolve their issues or not have it go public

Cons

no real issues with the system, it did exactly what they told us it would do

March 2019

Winston from OrthoVirginia

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy Way to Improve Practice Reputation

Very positive experience. An easy-to-use platform that has delivered tremendous results for us and a helpful, smart support team.

Pros

SocialClimb has made it easy to bridge the perception gap that existed with prospective patients. We've dramatically improved our online reputation without too much effort or time on our part.

Cons

There are some nuances to learn that were initially a little frustrating/not intuitive but once you know those details the software is really easy to use.