About SocialClimb

SocialClimb is a cloud-based reputation management solution that assists medical professionals and practitioners with review monitoring and response management. The software's key features include feedback management, patient communication, compliance and social media monitoring.

The application comes with a messaging tool, which provides an outlet for users to connect with patients and request feedback for services rendered. The centralized response system collects reviews from different sources on a dashboard and lets users craft and send responses. Additionally, the service recovery functionality allows managers to annotate, assign and track the team’s efforts to resolve patient issues.

SocialClimb includes a split invitation flow feature, wh...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of SocialClimb

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

March 2019

Alexander from Midwest Orthopaedics at Rush

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Improve Your Online Reputation with SocialClimb

Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.

Pros

I like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

Cons

There were no obvious drawbacks to using this software.

March 2019

Cody from OPA

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

REAL results and outstanding customer support

I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.

Pros

Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

Cons

There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.

April 2019

Kurt from Angel Water Inc

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Passively Grow your Google presence.

Overall, we use it on a daily basis and it really has helped passively nudge our customers to write reviews for us on multiple platforms (Google, Facebook).

Pros

Very straight forward set up. Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well. Great support.

Cons

Getting to the users registered with your account is a bit wonky, but once you figure it out, it is a breeze.

March 2019

Greg from Baldwin Bone & Joint, P.C.

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Generates lots of quality reviews for medical practice

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.

Pros

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.

Cons

Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.

March 2019

Blair from OrthoCarolina

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Innovative and ever-evolving solutions for reveiws and patient centered data.

Excellent customer service combined innovate product evolution make them an ideal partner for us.

Pros

It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

Cons

Candidly, very little not like. If I had any feedback, it'd improved reporting capability, which is good now, but could always improve.