Customers expect a seamless brand experience. That means that a customer moving from your social channels to your website, or from your website to your physical location, shouldn’t find the transition jarring.
Understanding customers and their expectations is key to creating richer customer experiences.
We know this isn’t so simple, which is why we put together this handy infographic with three recommendations to help you centralize your brand and take your customer experience plan to the next level. Check it out.